A customer obsessed, modern business, in a traditional industry. We’re growing really fast, almost too fast, and we need motivated, smart leaders to help us manage the growth while maintaining our great reputation with our team and our customers. The Scheduling Centre Manager is a key role in our Customer Lifecycle Management program.  The SCM manages the customer journey from ‘lead’ to ‘in-home product presentation’ using our industry leading multi-channel communications platform. This is a management and supervisory role as well as a ‘working’ role - a key part of the job is dealing directly with customers every day.  Responsibilities: Manage staff performance through, coaching and mentoring Provide training and ongoing coaching to the employee Develop and monitor performance metrics for the department Collaborate with the senior management team to develop and implement a best-in-class service model Identify opportunities to make system and process changes to improve overall effectiveness  What we offer: Competitive salary based on experience and industry standards  Generous bonus structure  Significant growth potential as we aggressively move across Ontario and Canada Direct support from senior leadership and owner Employer paid benefits and EFAP Who are you: Adept manager who understands that ‘leading by example’ is the foundation for all great managers     2 - 4 years of demonstrated managerial experience in a customer service environment Proactive, energetic with a ‘go-getter’ attitude Ability to drive positive change in both processes and systems, and culture Strong customer focus - we are customer obsessed! Thrive in a fast paced, growing environment where the thrill of meeting deadlines and juggling multiple priorities for teams brings personal satisfaction What have you done: Min of 2 - 4 years experience inbound call centre management - upsell / cross-sell accountability is a big bonus! Lead a team of inbound customer service reps CRM experience  Demonstrated exceptional customer service and team leadership If this is you, send us your resume with a cover letter about your experience and how it fits for this role. We will look at each submission closely and if we see a possible match we’ll be in touch.  Send resume and cover letter by November 30, 2019.

Why the Y? Imagine……  A place where you are a part of one of the most respected human services organizations in the world; A place where your work positively influences the lives of others in so many ways; A place where you are able to flourish in a values-based environment; A place where you will build a better future not only for yourself but also for those you serve. At the YMCA you will feel connected to community, you will meet new people, you will expand your knowledge base, you will have career development opportunities you will experience a rewarding job by helping support the building of healthy communities Imagine accomplishing all of this while having fun in a challenging and dynamic atmosphere!  This is “Why the YMCA”. Our Y With health and fitness branches, camps, child care centres, community programs and newcomer services across the region, reaching from Windsor in the West, North to Goderich, South to Point Pelee National Park and East to Woodstock, the YMCA of Southwestern Ontario  is committed to the development of healthy communities. Our locations, programs and services are designed to help our members and participants grow in spirit, mind and body and are open to people of all backgrounds, beliefs and abilities. This commitment includes a special focus on the region’s children and youth.  From the kids in our camps and those participating in soccer and swimming lessons, to youth who are new to our communities from around the world, the Y is committed to helping our next generation to grow and thrive, as healthy individuals and passionate future leaders. In the past year, the YMCA of Southwestern Ontario has supported more than 165,000 participants with opportunities to learn, grow and live healthy lifestyles. “The Y has given me more than I could imagine.  It has helped my children have a happy, healthy Mom – and you can’t put a price on that.”- Mary “Y” not join these participants, our nearly 91,000 members and over 2500 employees and volunteers in the region to share our vision of a healthy community? As we continue to grow, we have a need for the following position: Date:                    November 15, 2019   Position:             Payroll and HR Administrator Location:            Wortley, London ON Start Date:         ASAP Compensation: $37,000-40,000 Benefits: Candidates will be eligible to participate in our full benefit plan upon successful completion of their 90 day probationary period A complimentary YMCA membership which encourages you to embrace the Y’s philosophy of health and well-being A discount on our Childcare and Camp programs Responsibilities : Review and process new hire packages, staff changes, and terminations in the payroll HRIS system Maintain employee files Administer online training through HR Downloads Maintain employee memberships within the administration system Input taxable benefit information into the payroll system Answer staff inquiries promptly and courteously Communicate with all departments/ branches Supply various reports assisting with month end, year end, T4s, and other projects as required Qualifications and Experience : Post secondary diploma in a related discipline Minimum 3 yrs experience supporting Human Resources or Payroll Experience with Payroll and HRIS systems Skills and Competencies Ability to work in a fast- paced environment Must maintain confidentiality Demonstrates analytical skills, excellent verbal and written communication, and computer skills including Excel, Word, Outlook Strong attention to detail and demonstrated problem solving skills Learn quickly Highly service oriented To Apply : 1. Submit resume to workforymca@swo.ymca.ca 2. Deadline for application is December 1st 2019. 3. Please answer the following questions within the body of your email. Please do not include the responses in a separate document. Only those applicants that complete these instructions will be considered for an interview. A cover letter in addition to this information is not required: a. Please explain what appeals to you about this position. b. Please provide your salary expectations. We thank all applicants for their interest; however only those selected for an interview will be contacted. The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.  

TLS – Connecting Voices is adding up to 3 Customer Service Representatives – Part Time and Full Time Contracts with the potential for extensions and Flexible Working Hours. Why join us? Our exceptional Customer Service/Experience is based on the Trust and Caring we have for one another. Each member has the freedom to use their Personal Skills to make a Difference for our Customers and the People around them. We celebrate High Performance and Success. Why else? Learn and develop Personal and Service Skills at our unique Brand Experience Centre that focuses on the Home Improvement Industry across North America (we represent companies such as College Pro Painters, CertaPro Painters, Paul Davis Restoration, Pillar to Post, California Closets). We offer a Downtown Location (on a major bus route) and a Bright Full-Windowed Workplace. Check out our Website:  http://www.tlscv.com/ Position Summary: We are looking for a smart, enthusiastic, caring and organized person to work in our downtown London “Brand Experience Centre”. This person will, by telephone, email and website, demonstrate a deep personal caring for the customer and make it easy and quick for that person to get the services he/she needs. Required Skills: Take the lead in developing a positive relationship with customers; listen to and care for people, Focus passionately/intensely on the present communication with the customers, Use diplomacy and tact to diffuse even high-tension situations, Become trusted and be seen as a direct and truthful individual, Listen intently and probe for detailed information and then record information/problems accurately/exactly, Look beyond the obvious and do not stop at first answers; use creative ideas to solve problems, Work well independently; commit to high performance and achieving goals. Keep up to date on the policies, procedures and service offerings of the Brands, Remain well organized, flexible and able to meet schedules and quality standards in a fast-paced environment, Excel at gathering information and entering it into a database with speed and accuracy. Responsibilities: Respond to incoming communication from customers – telephone, email, websites, Represent the Brand to meet the needs of the customer, Follow guidelines and scripts, to meet the Brand needs, Schedule leads/appointments, Collect Brand Feedback - contact customers, who already had work done or were considering having work done by Brands, Accurately record customer information into the Brand database/platform, Perform quality checks and correct errors, Probe for additional information when needed, Achieve performance goals/targets. General Availability: Our Brands require the following hours of operation: Monday through Friday – 8 am to 11 pm Saturday – 9 am to 9 pm Sunday – 9 am to 9 pm Paul Davis operates 365/24/7 Working hours will be determined by operating requirements and personal availability, Personal availability must allow for scheduling 16 to 40 hours per week, Adhere to corporate and departmental policies and procedures, Other duties may be assigned, as required. Qualifications Secondary School Diploma or equivalent, One year of Customer Service experience is preferred Please apply through our website at https://www.tlscv.com/careers/career-listing/  

The London InterCommunity Health Centre is looking for an experienced Social Worker or Psychotherapist, for a one-year contract, to join the mental health team and support clients who are experiencing barriers to care including poverty, homelessness, language or culture, and complex and/or chronic health conditions including mental health and addictions. The Social Worker or psychotherapist works as part of an interdisciplinary team, to provide team-based care using the model of health and wellbeing. Recognizing the broad scope of practice of the Social Worker or Psychotherapist, and the complexity of the client’s needs, this role will have a significant responsibility in providing case management functions. The incumbent of this position will work onsite as well as at our partner’s locations to provide case management, psychosocial assessments, and trauma informed care, counselling /therapy- using different therapeutic modalities- to individuals, families and groups. Additionally, this role will require the ability to develop, facilitate, evaluate therapeutic/counselling groups, and participate in the development, implementation, monitoring and evaluation of programs and services for individuals, families, and the community. This is a parental leave coverage contract anticipated for 1 year, with possibility of extension based on the needs of the business, the success of the candidate; as well as the funding provided to the Centre. The anticipated start date of this position will be in January 2020. We want to hear from you if you: Are committed to work in a way that meets client’s needs where they are (e.g. Home visits). Have significant experience in case management. Have working knowledge in trauma counselling therapy. Have ability to work in an interdisciplinary, diverse setting. Are a natural motivator and advocate. Have a Master or Bachelor degree in Social Work or in counselling psychology from a recognized University. Master’s degree will be preferred. Have a Current registration and are a member in good standing with the Ontario College of Social Workers and Social Service Workers or the College of Psychotherapists. Have 3 to 5 years of counselling/therapy experience; preferably in a community health setting. Have experience in mental health, addictions and primary care. Have direct experience with communities at risk such as the homeless population, people who inject drugs and use substances, Indigenous populations and people with serious mental health challenges. Have experience working with refugees and newcomer populations. Have proficiency in French and/or other languages, as this is an asset. Have excellent interpersonal and problem-solving skills with strong written and oral communication skills. Have critical thinking and emotional intelligence skills. Demonstrate strong organizational and time management skills. Have strong computer and data management skills. Have the capacity to work in a highly paced working environment. Our Work/Life Balance Approach We are proud to offer a competitive salary, complimented with membership in the Healthcare of Ontario Pension Plan (HOOPP) and other paid benefits that vary based on the nature of the contract. To promote time to recharge, our normal work week is 37.5 hours, Monday to Friday. Paid sick and emergency days are available to all staff for self and family care. Also, one evening flexibility is required. A dress atmosphere best described as “casually professional”, a recognized Positive Space for staff and   community and a commitment to hiring staff that reflect the diversity of our clients and community we serve demonstrate we are an equal opportunity employer. Qualified applicants are encouraged to apply for this position by forwarding a covering letter, stating the position title in your covering letter, and resume by Friday November 29th 2019 at 12:00 am to the attention of Roger Kabuya. Please note, the applicants will be screened in the order they are received. Email:    jobposting@lihc.on.ca Mail:      London InterCommunity Health Centre 659 Dundas Street  London, Ontario, N5W 2Z1 Fax:        (519) 642-1532 The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. Should you require accommodation in making an application please contact our office. We thank all applicants for their interest, only those selected will be contacted. To learn more about the Health Centre visit us online at www.lihc.on.ca , follow us on Twitter @HealthCentre or like us on Facebook – London InterCommunity Health Centre.  

Bargaining Unit/Local: Unifor Local 938 London Office Primary Location: London, ON. Rate Classification / Pay Range:  Grade 5, Step 1 - Step 5, $32.98 - $35.38 Number of Available Positions: Two (2) Temporary Part-Time Positions Primary Focus: The Temporary Employee Planning and Dispatch will provide relief for Dispatchers and Planners in the Workload Planning office that are off due to illness and vacation. The purpose of this role is to ensure that emergency services are maintained at all times. Responsibilities: Provide relief for Dispatchers and Planners in the Workload Planning office due to illness and vacation Must be available to work on short notice with no guarantee of hours. The incumbent will be required to fill in for various positions in the department including but not limited to dispatching and monitoring of utility services work for the current day and optimizing the productive time of resources. Responsible for the initial decision on response to local emergency situations based on type of emergency, available resources and required skills. Responsible for creating, committing and scheduling utility services work. Work will include written and/or verbal communications with customers. Qualifications: Required: Grade 12 diplomas or equivalent. Post-secondary education is beneficial. 2 – 3 years of related work experience. Planning & Dispatch experience is an asset. Strong, proven computer background (40 wpm). Proficient in the use of Microsoft Office, Word and Excel. Excellent communication skills, aptitude for numbers and demonstrated flexibility in a fast-paced, team environment. Comment: Approximately 24 hours per week or as needed based on operational requirements. All applications must be made through the Enbridge careers site at www.enbridge.com/careers, view opportunities, requisition 50338.

The Men’s Mission and Rehabilitation Centre of Mission Services of London, has openings for casual relief Resident Care Worker(s). The positions will work under the supervision of the Program/Intake Supervisor. Duties & Responsibilities: Registration of new and returning clients. Orientation of new clients Monitoring (i.e., conflict intervention and resolution, security, etc.) and support (i.e., responding to the needs of residents, crisis intervention, listening, etc.) Administration of medications Appropriate and accurate record keeping Distribution and proper record keeping of the Guest Meal program Qualifications: Graduate of Secondary School (Community College preferred) Experience working within a social service agency a must Physically fit, as some lifting may be required Strong verbal and written communication skills Good listening skills Flexibility and a willingness to respond to the needs of those in the shelter Ability to work both independently and as a member of a team Current First Aid/CPR and CPI certificates a definite asset French Language Skills an asset. Position Details: Casual Relief Hours (Days, Afternoons, Nights, Weekends) Please submit a covering letter and resume as soon as possible to:   Mike Toth, Program / Intake Supervisor Email:  mtoth@missionservices.ca We appreciate your interest, and advise that only those selected for an interview will be contacted. Mission Services of London is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation.  

Thinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core  values  empower people to deliver great careers and develop creative solutions for complex problems on some of the most intricate projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of leading professionals with a variety of expertise: engineers, investment bankers, superintendents, estimators, software engineers, accountants, lawyers, marketing and communications consultants, sustainability professionals, and project managers. As you can see, we are a diverse bunch. In case you’re curious, here’s what the industry  thinks of us and some cool  things we have done . You as a Payroll Administrator: Assist in processing timesheets and producing cheques for a large amount of employees weekly. Prepare monthly union reports and remit payments for all union benefits. Process wage increases as indicated on union schedules. Respond to Government inquiries in a professional manner and produce letters of employment. Support accounting functions in regards to payroll and employee cost allocation. Is this the right role for you? You have two to three years of payroll administration experience in a unionized environment and have working knowledge of payroll databases. You have the ability to read and interpret collective agreements and determine related payroll requirements. You have the ability to make quick decisions in a demanding environment, where your performance could have an impact on other employees. Go ahead and be yourself. We'll pay you for it! We are an equal opportunity employer. While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted. Accommodation for Applicants will be made during the recruitment process when requested. Apply today at  www.ellisdon.com  (or Share on  LinkedIn  ,  Facebook )

London Training Centre is seeking a Coordinator for Allumette Banquet Staffing who will also act as a trainer/facilitator as part of the organization’s training team. Launched in 2005, Allumette is London’s Premier Banquet Staffing Agency with years of service and quality business relationships with the cities’ top venues and caterers. This salaried position includes responsibility for operational and administrative duties including business development, marketing, hiring, training, scheduling and service quality. The position provides a competitive salary and benefits. The Ideal Candidate – will be a food/events sector professional with a minimum of five years’ experience. You will have an interest, background and experience in training and facilitation. Specific knowledge and expertise in banquet and fine service would be an asset. You will have strong administrative abilities, attention to detail, experience with MS Office programs and be able to work independently. You are a strong communicator and uncompromising when it comes to customer service and exceeding expectations. As coordinator you will instruct and guide your staff in service style and industry standards, and possess human resource skills. You are a People Person! A clean driving record and your own vehicle are a requirement for this fulltime position. Reflecting our customer service commitments, the hours of work for this position include occasional evenings and weekends requiring problem solving abilities and a can do attitude. Interested candidates should forward a cover letter and resume by November 27, 2019 to: Kristie Balatsoukas / Hiring Committee kristie@londontraining.on.ca London Training Centre, 317 Adelaide St. S. London ON N5Z 3L3

LONDON POLICE SERVICE Position:    Purchasing Coordinator Status:        Permanent, Full Time Application Deadline:    December 3, 2019 The London Police Service is looking for a Purchasing Coordinator to join our Facilities, Finance & Fleet Division. Duties and Responsibilities: Support the development, implementation, and coordination of all procurement activities, processes and Standard Operating Procedures relating to procurement; Establish strong partnerships with internal LPS members, the Police Cooperative Purchasing Group, the City of London purchasing staff and external suppliers to develop and manage competitive bidding, contracts, vendor relationships and internal buying groups; Member of the LPS Equipment Committee and the Police Cooperative Purchasing Group to identify, source, trial, and purchase equipment and clothing needs of the LPS; Coordinate the competitive bidding and contract processes for all procurement methods such as Requests for Quotes (RFQ), Request for Tenders (RFT) or Requests for Proposals (RFP) and facilitate the evaluation, awarding and execution of agreements; Develop and maintain a procurement reporting and analysis and contract registry; Assist with purchasing and coordinating the ordering and of goods and services across all Divisions of the LPS; Assist LPS Quartermasters with issuance and management of inventory of police equipment, clothing and stationary supplies; Monitor the expenditures of accounts as determined by the Director, Financial Services; and, All other duties as assigned within the core competencies. Requirements: 2 year post-secondary education Diploma in Logistics and Supply Chain Management preferable Certified Professional Public Buyer (CPPB) designation or Certified Production and Inventory Management (CPIM) designation preferable 24 - 36 months pre-employment related experience Hours: Monday to Friday, 0800-1600. Salary Range: $49,720.00 (starting salary) to $68,332.00 (at 30 months). Benefits: Medical, Dental, and Vision, Life Insurance, Pension Plan (OMERS), Employee Family Assistance Plan, and On-site Fitness Facilities. Application Process: Please submit your resume and cover letter to hr@londonpolice.ca , to the attention of the Inspector, Human Resources Branch, and addressed to the Chief of Police. We thank all applicants for their interest in the London Police Service; however only those selected will be contacted. Accommodations are available for applicants with disabilities. If you require accommodation throughout the recruitment process, please contact Human Resources at 519.661.5660, or include your accommodation request in your cover letter. The London Police Service is located in southwestern Ontario, Canada. We have over 800 members (officers and civilians) and we proudly serve over 380,000 residents in the City of London. Our mission is to ensure the safety and well-being of London’s communities and our goal is to have a membership that is representative of the diverse London community.  

TechShare Group is a managed services and Salesforce development company based out of London, Ontario. Serving clients across Canada, TechShare provides clients a wealth of experience and industry knowledge to make strategic IT decisions, from corporate strategy to software and hardware implementation. Why Work Here Working on TechShare projects will challenge you to reach new levels, to innovate new ideas and to build leaner, faster, scalable software that makes a difference in the everyday lives of our clients. You will work in a supportive, collaborative environment where you will work with clients across a broad range of industries. Who We're Looking For We're looking for an junior developer to join our team. Our solutions include Salesforce development, C# and JavaScript development. Required Skills University or College degree in computer science, information systems, or similar degree Experience developing n-tier applicatons in Java/ASP.Net/PHP or equivalent JavaScript, HTML5, CSS3, jQuery Experience implementing Unit Test Frameworks Bonus Skills Experience with RESTful Web Services and AngularJS Experience building on the Salesforce platform (Apex, SOQL) Personal Profile Ability to work directly with business analysts to understand requirements and architect solutions Self-motivated, able to take responsibility for tasks and deadlines A desire to work in a collaborative team environment Attention to detail and a desire to deliver excellence Willingness to learn from and teach others Working Conditions This is a full-time position with an industry leading company Located in Downtown London at the The London Roundhouse with free parking Flexible Work Hours (work 7-3 or 9-5, whatever works for you) How to Apply You're more than just line items on a resume. If you're a motivated developer that thrives on new challenges, then get in touch we us today and let's start a conversation! Please provide an introduction letter, resume and your LinkedIn profile to hr@techshare.ca .