Enbridge Gas Inc. 109 Commissioners Rd E, London, ON, Canada
Jul 18, 2019Part-time
Primary Focus: This role provides Emergency Call Handling 24x7 for the province and is required to make decisions that necessitate immediate response to emergency situations. Responsibilities: Responsible for initial decision on response to local emergency situations, based on type of emergency, available resources and required skills. Advise management personnel with respect to emergency situations, workload status, etc. Dispatch and monitor “planned” Utility Services work after hours and on weekends, ensuring work flow. Responsible to ensure work assignments optimizes the productive time of resources. Responsible for dispatching of natural gas utility work in the province for after hours and weekends. Responds to customer requests after hours with limited system availability. Monitor data communication responding to requests for information from field personnel. Commits work in company work files, as required. Calls customers for commitments and recommitments. Monitor and advise personnel on status of building systems and building security. Qualifications: Required: Post-Secondary education. Experience working as a Dispatcher in an Emergency Services environment (police, fire, ambulance, utilities, hospitals, etc.). Call Centre experience including inbound and outbound calling involving customer problem resolution. Must have the ability/aptitude to learn new computer based information systems and business applications. Must be able to type 40 words per minute. Must be able to communicate by telephone, computer and in person, in a clear, concise and courteous manner with field personnel and others ensuring maximum information is obtained. Ability to print and/or write in a clear and legible manner. Must be capable of learning and interpreting Company policies and procedures, work codes, work order priorities and capacities of personnel within a reasonable time in order to establish priorities in compliance with written instruction and procedures. Must be able to work responsibly under direct and indirect supervision and be able to give direction and/or instructions to other employees normally affected by duties of a dispatcher. Must be willing and able to work an irregular work schedule, on a rotating shift basis covering a 24 hour / 7 day schedule. The work schedule is subject to change on short notice (<24 hours). Approximately 24 hours per week or as needed based on operational requirements. Preferred: Completion of an Emergency Telecommunications or an Emergency Management certified program is an asset. Previous management/supervisory experience. We accept applications submitted via our online recruiting system only ( https://careers.enbridge.com ).