Your future is calling! Join our team of dedicated Bilingual Customer Assistance professionals! Bilingual Customer Assistance Representative, Tier 1 Does helping people inspire you? Then it’s time to answer the call! Based in our London, ON office, you will represent a significant automotive manufacturer by answering a wide range of customer enquiries. You will focus on helping people by actively listening to their concerns, understanding their specific issues and providing the best solution to meet their needs. It’s a conversation with a purpose. What you will do in this position: You may be handling a wide range of calls, from short, basic inquiries to longer, more complex situations regarding vehicle specifications, warranty coverage, repair issues, and everything in between! You will build trust with each customer through listening with empathy, providing a prompt, positive response, resolving their concern, and taking every complaint seriously. You will document each call thoroughly and may also correspond with your customers by mail or email. You’ll have access to a diverse array of reference materials to provide your customers with accurate responses to their inquiries. Some of the more complex and difficult situations may need to be escalated to a Case Manager. We need you to have: High School Diploma or GED Minimum of 6 months of Customer Service experience Ability to work independently with minimal supervision Availability to work all scheduled shifts Monday through Friday between 8:00 and 18:00 Ability to read, write and speak in English and French What we provide: Competitive wages Paid training and vacation Comprehensive Benefits Package RRSP Program Employee Assistance Program Tuition Assistance to support your professional growth Complimentary Roadside Assistance and various corporate discounts Bilingual Premium up to $4,500 a year Please apply via this link:  https://sykes.csod.com/ux/ats/careersite/1/home/requisition/174?c=sykes&source=Fanshawe

At the Women’s Rural Resource Centre of Strathroy and Area (“WRRC”), we use a feminist, anti-oppressive, trauma-informed framework to deliver prevention, education and crisis support services to women and their families who have been impacted by violence and abuse in rural Middlesex.   Our services include a 24 hour helpline and emergency shelter, risk assessment and safety planning, advocacy, system navigation, individual and group healing opportunities, and community development.    We are currently recruiting for people who share our values to come work with us. Our core work is with women and families who have been hurt by violence and abuse; we believe violence is borne out of systemic beliefs that value one group of people over another based on gender, sex, race, ethnicity, age or ability.  The beliefs, attitudes and collective norms of a community underpin the presence of abuse; in this way, an entire community bears the wounds of violence.  We come alongside one woman, one family at a time, to support healing, working towards restoring the broader health of our community. We have a vision for a vibrant connected community where women and children can thrive in healthy relationships.   We are looking for advocates to join our team who care about the same things.  As a team, we aim to stretch, grow, challenge and champion each other, knowing we can only serve others well when we too are healthy and alive.  If this stirs a fire in your belly, then consider joining our team!   WRRC is seeking one strong woman-centred Women & Family Services Healing Coordinator for a full-time opportunity.   Summary:   Reporting to the Program Manager and working closely with the WRRC Clinical Supervisor and the Women and Family Services Team, the Healing Coordinator is accountable to develop and implement a progressive, holistic, and evidence-based healing program for women and families impacted by violence and abuse.   Using a feminist, trauma-informed framework, the Healing Coordinator will engage women and team in designing an innovative healing program offering a range of modalities and healing experiences incorporating therapeutic interventions, learning, development and recreation opportunities. The Healing Coordinator is responsible to provide educational and supportive counselling to women; as well, to offer training, development and capacity across the team to also provide these services.  The Healing Coordinator will ensure the healing program offers diverse and culturally appropriate opportunities for women, children and families to explore healing and expand their range of expression.    At WRRC, we believe a woman is creative, resourceful and whole; the Healing Coordinator will work one to one with a woman and her Advocate to ensure her care plan supports her unique healing journey towards a healthy and fulfilling life.         Required Skills and Qualifications Education BSW or equivalent university education, Social Service Worker Diploma preferred or equivalent post-secondary education and experience Fluency in other languages an asset Equivalent related experience preferred.   Experience Minimum 2 years counselling experience; counselling in the area of woman abuse preferred. Experience and understanding of alternative healing therapies. The ability to make independent decisions based on experience and judgment; flexibility to work as a member of a team with minimal supervision. Employment experience with women and children in a shelter setting an asset.   Personal Characteristics A solid understanding of feminism, the women’s movement, anti-racism/anti-oppression and trauma informed practice. Demonstrated mentorship and leadership ability in a manner in which supports the agency’s philosophy of leadership and growth of staff and program Excellent conflict resolution skills; ability to facilitate difficult conversations in a diplomatic manner. Demonstrated women’s advocacy skills, strong case planning skills and effective child/women-centered practice delivery. Superior communication, listening and assessment skills. Demonstrated organizational and multi-tasking skills; exceptional customer service skills Good working knowledge of computer office technology and applications Valid driver’s license; access to a reliable vehicle and proof of adequate insurance Clean driver’s abstract; Clear current Police Vulnerable Sector Check (PVSC) CPR, First Aid (ASIST, CPI an asset)   Working conditions   This position will require variable day, evening, night and/or weekend hours.   Physical requirements   This position will require providing on-going emotional support and advocacy to women, youth and children who have experienced woman abuse in a secured residential setting.   Ability to lift 25 lbs.   Direct reports   None     Ability to lift 25 lbs.   Number of Openings: 1 Closing Date: Tuesday, July 30 @ noon.  Interviews will occur the first week of August.   Submit cover letter and resume via email to:  hr@wrrcsa.org   *No phone calls please. Only those selected for an interview will be contacted.*     Please ensure Cover Letter & Resume are saved as ONE .pdf file, titled: " LAST NAME, First name – Position"      

At the Women’s Rural Resource Centre of Strathroy and Area (“WRRC”), we use a feminist, anti-oppressive, trauma-informed framework to deliver prevention, education and crisis support services to women and their families who have been impacted by violence and abuse in rural Middlesex.   Our services include a 24 hour helpline and emergency shelter, risk assessment and safety planning, advocacy, system navigation, individual and group healing opportunities, and community development.    We are currently recruiting for people who share our values to come work with us. Our core work is with women and families who have been hurt by violence and abuse; we believe violence is borne out of systemic beliefs that value one group of people over another based on gender, sex, race, ethnicity, age or ability.  The beliefs, attitudes and collective norms of a community underpin the presence of abuse; in this way, an entire community bears the wounds of violence.  We come alongside one woman, one family at a time, to support healing, working towards restoring the broader health of our community. We have a vision for a vibrant connected community where women and children can thrive in healthy relationships.   We are looking for advocates to join our team who care about the same things.  As a team, we aim to stretch, grow, challenge and champion each other, knowing we can only serve others well when we too are healthy and alive.  If this stirs a fire in your belly, then consider joining our team!   WRRC is seeking two strong woman-centred Women & Family Services Advocates for a casual relief opportunity. Summary: Reporting to the Program Manager and working closely with the Women and Family Services Team, the Advocate is accountable to create a safe and supportive environment for women and families impacted by violence and abuse to seek help.     Using a feminist, trauma-informed framework, the Advocate will work within shelter and in community to promote safety, provide advocacy, education and resources to support a woman and her family navigating systems related to violence and abuse, homelessness, poverty, addiction and/or mental health.    At WRRC, we believe a woman is creative, resourceful and whole; the Advocate will work with a woman to support a care plan that is central to her experience at WRRC.  The care plan is fluid and evolving, addressing her unique needs in crisis, prioritizing risk assessment and safety planning, progressing through her healing journey to support her growth and development towards a healthy and fulfilling life. As the support on a care plan, the Advocate will work with both  WRRC team members and broader community services to support a woman as she takes up leadership in her own life. Required Skills and Qualifications Education BSW or equivalent university education, Social Service Worker Diploma preferred or equivalent post-secondary education and experience Fluency in other languages an asset Equivalent related experience preferred.   Experience Minimum 2 years counselling experience; counselling in the area of woman abuse preferred. The ability to make independent decisions based on experience and judgment; flexibility to work as a member of a team with minimal supervision. Employment experience with women and children in a shelter setting an asset.   Personal Characteristics A solid understanding of feminism, the women’s movement, anti-racism/anti-oppression and trauma informed practice. Demonstrated mentorship and leadership ability in a manner in which supports the agency’s philosophy of leadership and growth of staff and program Excellent conflict resolution skills; ability to facilitate difficult conversations in a diplomatic manner. Demonstrated women’s advocacy skills, strong case planning skills and effective child/women-centered practice delivery. Superior communication, listening and assessment skills. Demonstrated organizational and multi-tasking skills; exceptional customer service skills Good working knowledge of computer office technology and applications Valid driver’s license; access to a reliable vehicle and proof of adequate insurance Clean driver’s abstract; Clear current Police Vulnerable Sector Check (PVSC) CPR, First Aid (ASIST, CPI an asset)       Working conditions   This position will require variable day, evening, night, and/or weekend hours. As this position is available on a casual basis, this position has no guaranteed hours and requires availability and accessibility on a call-in basis.   Direct reports: None.   Physical requirements   This position will require providing on-going emotional support and advocacy to women, youth and children who have experienced woman abuse in a secured residential setting.   Ability to lift 25 lbs.   Number of Openings: 2 Closing Date: Tuesday, July 30 @ noon.  Interviews will occur the first week of August.   Submit cover letter and resume via email to:  hr@wrrcsa.org   *No phone calls please. Only those selected for an interview will be contacted.*     Please ensure Cover Letter & Resume are saved as ONE .pdf file, titled: " LAST NAME, First name – Position"        

At the Women’s Rural Resource Centre of Strathroy and Area (WRRC), w e use a feminist, anti-oppressive, trauma-informed framework to deliver prevention, education and crisis support services to women and their families who have been impacted by violence and abuse in rural Middlesex.   Our services include a 24 hour helpline and emergency shelter, risk assessment and safety planning, advocacy, system navigation, individual and group healing opportunities, and community development.    We are currently recruiting for people who share our values to come work with us. Our core work is with women and families who have been hurt by violence and abuse; we believe violence is borne out of systemic beliefs that value one group of people over another based on gender, sex, race, ethnicity, age or ability.  The beliefs, attitudes and collective norms of a community underpin the presence of abuse; in this way, an entire community bears the wounds of violence.  We come alongside one woman, one family at a time, to support healing, working towards restoring the broader health of our community. We have a vision for a vibrant connected community where women and children can thrive in healthy relationships.   We are looking for advocates to join our team who care about the same things.  As a team, we aim to stretch, grow, challenge and champion each other, knowing we can only serve others well when we too are healthy and alive.  If this stirs a fire in your belly, then consider joining our team!   WRRC is seeking three strong woman-centred Women & Family Services Advocates for a full-time opportunity.   Summary:   Reporting to the Program Manager and working closely with the Women and Family Services Team, the Advocate is accountable to create a safe and supportive environment for women and families impacted by violence and abuse to seek help.    Using a feminist, trauma-informed framework, the Advocate will work within shelter and in community to promote safety, provide advocacy, education and resources to support a woman and her family navigating systems related to violence and abuse, homelessness, poverty, addiction and/or mental health.    At WRRC, we believe a woman is creative, resourceful and whole; the Advocate will work with a woman to develop a care plan that is central to her experience at WRRC.  The care plan is fluid and evolving, addressing her unique needs in crisis, prioritizing risk assessment and safety planning, progressing through her healing journey to support her growth and development towards a healthy and fulfilling life. As the lead on a care plan, the Advocate will enroll both WRRC team members and broader community services to support a woman as she takes up leadership in her own life.       Required Skills and Qualifications Education BSW or equivalent university education, Social Service Worker Diploma preferred or equivalent post-secondary education and experience Fluency in other languages an asset Equivalent related experience preferred.   Experience Minimum 2 years counselling experience; counselling in the area of woman abuse preferred. The ability to make independent decisions based on experience and judgment; flexibility to work as a member of a team with minimal supervision. Employment experience with women and children in a shelter setting an asset.   Personal Characteristics A solid understanding of feminism, the women’s movement, anti-racism/anti-oppression and trauma informed practice. Demonstrated mentorship and leadership ability in a manner in which supports the agency’s philosophy of leadership and growth of staff and program Excellent conflict resolution skills; ability to facilitate difficult conversations in a diplomatic manner. Demonstrated women’s advocacy skills, strong case planning skills and effective child/women-centered practice delivery. Superior communication, listening and assessment skills. Demonstrated organizational and multi-tasking skills; exceptional customer service skills Good working knowledge of computer office technology and applications Valid driver’s license; access to a reliable vehicle and proof of adequate insurance Clean driver’s abstract; Clear current Police Vulnerable Sector Check (PVSC) CPR, First Aid (ASIST, CPI an asset)   Working conditions   This position will require variable day, evening, night and/or weekend hours.   Physical requirements   This position will require providing on-going emotional support and advocacy to women, youth and children who have experienced woman abuse in a secured residential setting.   Ability to lift 25 lbs.   Direct reports   None     Ability to lift 25 lbs.   Number of Openings: 3 Closing Date: Tuesday, July 30 @ noon.  Interviews will occur the first week of August.   Submit cover letter and resume via email to:  hr@wrrcsa.org   *No phone calls please. Only those selected for an interview will be contacted.*     Please ensure Cover Letter & Resume are saved as ONE .pdf file, titled: "LAST NAME, First name – Position"    

At the Women’s Rural Resource Centre of Strathroy and Area (“WRRC”), w e use a feminist, anti-oppressive, trauma-informed framework to deliver prevention, education and crisis support services to women and their families who have been impacted by violence and abuse in rural Middlesex.   Our services include a 24 hour helpline and emergency shelter, risk assessment and safety planning, advocacy, system navigation, individual and group healing opportunities, and community development.    We are currently recruiting for people who share our values to come work with us. Our core work is with women and families who have been hurt by violence and abuse; we believe violence is borne out of systemic beliefs that value one group of people over another based on gender, sex, race, ethnicity, age or ability.  The beliefs, attitudes and collective norms of a community underpin the presence of abuse; in this way, an entire community bears the wounds of violence.  We come alongside one woman, one family at a time, to support healing, working towards restoring the broader health of our community. We have a vision for a vibrant connected community where women and children can thrive in healthy relationships.   We are looking for advocates to join our team who care about the same things.  As a team, we aim to stretch, grow, challenge and champion each other, knowing we can only serve others well when we too are healthy and alive.  If this stirs a fire in your belly, then consider joining our team!   WRRC is seeking one strong child-centred Women & Family Services - Children’s Advocate for a full-time opportunity. Summary:   Reporting to the Program Manager and working closely with the Women and Family Services Team, the Children’s Advocate is accountable to create a safe and supportive environment for women and children impacted by violence and abuse to seek help.    Using a feminist, trauma-informed framework, the Children’s Advocate will work within shelter and in community to promote safety, provide advocacy, education and resources to support a woman and her family navigating systems related to violence and abuse, homelessness, poverty, addiction and/or mental health.    At WRRC, we believe a woman is creative, resourceful and whole; the Children’s Advocate will work with a woman and her children to develop a care plan that is central to their experience at WRRC.  The care plan is fluid and evolving, addressing their unique needs in crisis, prioritizing risk assessment and safety planning, progressing through the healing journey to support her growth and development towards a healthy and fulfilling life. As the lead on a care plan, the Children’s Advocate will enroll both WRRC team members and broader community services to support a woman and her children as she takes up leadership in her own life.     Required Skills and Qualifications Education BSW or equivalent university education, Child and Youth Diploma preferred. Fluency in other languages an asset Equivalent related experience preferred.   Experience Minimum 2-5 years of related work experience Experience with art/play therapeutic interventions an asset Experience with children’s mental health an asset Employment experience with women and children in a shelter setting an asset.   Personal Characteristics A solid understanding of feminism, the women’s movement, anti-racism/anti-oppression and trauma informed practice. Demonstrated mentorship and leadership ability in a manner in which supports the agency’s philosophy of leadership and growth of staff and program Excellent conflict resolution skills; ability to facilitate difficult conversations in a diplomatic manner. Demonstrated women’s advocacy skills, strong case planning skills and effective child/women-centered practice delivery. Superior communication, listening and assessment skills. Demonstrated organizational and multi-tasking skills; exceptional customer service skills Good working knowledge of computer office technology and applications Valid driver’s license; access to a reliable vehicle and proof of adequate insurance Clean driver’s abstract; Clear current Police Vulnerable Sector Check (PVSC) CPR, First Aid (ASIST, CPI an asset) Ability to work independently as well as within a team with minimal supervision   Working conditions   This position will require variable day, evening, night and/or weekend hours.   Physical requirements   This position will require providing on-going emotional support and advocacy to women, youth and children who have experienced woman abuse in a secured residential setting.   Ability to lift 25 lbs.   Direct reports   None   Number of Openings: 1 Closing Date: Tuesday, July 30 @ noon.  Interviews will occur the first week of August.   Submit cover letter and resume via email to:  hr@wrrcsa.org   *No phone calls please. Only those selected for an interview will be contacted.*     Please ensure Cover Letter & Resume are saved as ONE .pdf file, titled: "Last Name, First Name - Position"

Primary Focus:  This role provides Emergency Call Handling 24x7 for the province and is required to make decisions that necessitate immediate response to emergency situations. Responsibilities: Responsible for initial decision on response to local emergency situations, based on type of emergency, available resources and required skills.  Advise management personnel with respect to emergency situations, workload status, etc. Dispatch and monitor “planned” Utility Services work after hours and on weekends, ensuring work flow. Responsible to ensure work assignments optimizes the productive time of resources. Responsible for dispatching of natural gas utility work in the province for after hours and weekends. Responds to customer requests after hours with limited system availability. Monitor data communication responding to requests for information from field personnel. Commits work in company work files, as required. Calls customers for commitments and recommitments. Monitor and advise personnel on status of building systems and building security. Qualifications: Required: Post-Secondary education. Experience working as a Dispatcher in an Emergency Services environment (police, fire, ambulance, utilities, hospitals, etc.). Call Centre experience including inbound and outbound calling involving customer problem resolution. Must have the ability/aptitude to learn new computer based information systems and business applications.  Must be able to type 40 words per minute. Must be able to communicate by telephone, computer and in person, in a clear, concise and courteous manner with field personnel and others ensuring maximum information is obtained. Ability to print and/or write in a clear and legible manner. Must be capable of learning and interpreting Company policies and procedures, work codes, work order priorities and capacities of personnel within a reasonable time in order to establish priorities in compliance with written instruction and procedures. Must be able to work responsibly under direct and indirect supervision and be able to give direction and/or instructions to other employees normally affected by duties of a dispatcher. Must be willing and able to work an irregular work schedule, on a rotating shift basis covering a 24 hour / 7 day schedule. The work schedule is subject to change on short notice (<24 hours).   Approximately 24 hours per week or as needed based on operational requirements. Preferred: Completion of an Emergency Telecommunications or an Emergency Management certified program is an asset. Previous management/supervisory experience. We accept applications submitted via our online recruiting system only ( https://careers.enbridge.com ).

Administrative Services Assistant - Float Description Reporting to the Supervisor, Facilities and Administrative Services, the Administrative Services Float is the key to effective and efficient operation of Children’s Aid Society of London and Middlesex (CASLM) teams and departments. This position performs a wide range of administrative and office support activities to facilitate quality service delivery to team and unit members as well as children, youth, families and community partners. With a focus on customer service, this position demonstrates productivity, organization, and a high level of responsiveness. In all activities, the Administrative Services Float acts in accordance with the policies and practices of the CASLM and all legal and government requirements. QUALIFICATIONS •Successful completion of a high school diploma required •Successful completion of post-secondary education with a focus in office administration preferred •Ability to keyboard at 50 words per minute •Strong skills in Microsoft Word and Excel as well as a 60% rating on testing •Experience in office administration required •Ability to navigate CASLM information systems (CPIN) •Detail oriented •Strong organizational skills •Strong communication skills •Ability to perform during periods of multiple demands •Ability to understand and manage with complex situations •Superior customer service skills with a focus on empowerment, respect and collaboration •Proven ability to work collaboratively across the agency •Strong bias for action, ability to work independently and strong critical thinking and negotiating skills EMPLOYMENT STATUS Approximate 9-month contract position Preference will be given to applicants who are fluent in French SALARY $38,395.13 - $51,453.14 (2019-2020) All Communications will be held in strict and professional confidence. Accommodation is available for those with a disability. To apply for this position go to https://www.caslondon.on.ca/get_to_know_us/careers

About Jones Packaging Inc. Internationally recognized for our expertise in printed packaging, contract packaging and medication delivery products, Jones is a partner for customer-first healthcare packaging solutions. From folding cartons, labels, intelligent packaging, pouching, blister packaging and vial filling to a wide range of medication dispensing products for pharmacies, hospitals and long-term care facilities, we offer many options to simplify the process for our customers while maximizing their brand’s value and ensuring consumer well-being. Summary of position Reporting to the Director, Customer Order Fulfillment, the Estimator is responsible for developing prices and procedures that generate profit margins consistent with client and product/organizational strategies. The Estimator processes bid packages; generates quotes; and performs post-order profitability analysis. As a team member, the Estimator collaborates with Production in the process of generating a work plan for efficient product execution; Sales in meeting pricing deadlines; Purchasing in the sourcing of material cost inputs; and Product Development in the discovery of new materials, products and manufacturing capabilities. The Estimator supports the department in the equitable and fair management of the daily workload, and participates in and identifies process improvement (administrative and product) opportunities. If you love working collaboratively and cross functionally within a dynamic team environment inside a growing company, then this position will be of interest to you. If you get excited bringing unique solutions through mathematical and technical expertise, then this position is a perfect fit for you. If you are a natural problem solver, with highly developed analytical and numerical skills, then you'll want to consider this opportunity. Here are some the different activities you'll be asked to do: Manage and coordinate all quoting activities funneled through Client Services and Sales Calculate costs by analyzing equipment, material and labour time requirements for each project Establish selling prices, consistent with client/product and organizational profitability objectives Communicate critical information to purchasing and production as it pertains to vendors, products and pricing. Generate and maintain master product specifications to produce quality jobs efficiently, using our existing equipment and/or outsourcing when appropriate Routinely compare estimated and actual production and material cost to verify planned profitability Investigate variances through collaboration with Production and/or Sales to determine a strategy to  mitigate future product variances Monitor client and product margins for consistency with pricing strategies Generate and maintain pricing files used within the department and with Client Services If you've got: A post-secondary degree or diploma (preferably within a business environment) A minimum of 2 years estimating experience (preferably in sheet and web environment)  Advanced Excel skills (ie VLOOKUP Tables, Data Tables, If/OR and IF/AND statements, INDEX/MATCH Tables, conditional formatting)   We’d like to hear from you! Please forward a cover letter and resume to dgordon@jonespackaging.com before August 2, 2019. While we thank all candidates for their interest, only those selected for an interview will be contacted. As part of our commitment to accessibility for all persons with disabilities, Jones Packaging Inc. will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 519.451.2100 about your needs, and we will consult with you to ensure suitable accommodation is provided. For all feedback on equity and accommodation needs, please also contact the Human Resources department.

Together we’re going places! Voyago is currently recruiting for an IT Technical Analyst in London, Ontario. Voyago is Ontario’s Leading Mobility company. We’re hiring dynamic, high achievers looking to make a difference in the transportation industry. Voyago continues to advance across Ontario with our multi-model diverse platform covering all mobility segments, including Medical Transportation, Student Transportation, and Public sectors with Mass Transit, Para Transit, and On Demand Personal Mobility. Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers. Voyago believes in the strength of our people and remains committed to our Golden Values statement created to reflect our promise of performance to our employees, customers, and communities. Voyago is a proud recipient organization in Deloitte’s Canada’s Best Managed Companies program since 2014. Our teams are continuously recognized as top performers in client programs and Safety awards. If you’re a high achiever looking for an opportunity to demonstrate your achievements come join us, apply today. Position Overview: Reporting to the IT Manager, the IT Technical Analyst will play a key role in maintaining the computing environment by providing onsite network, hardware and software system support; identifying system improvements; installing and configuring systems; and monitoring system performance Primary Responsibilities Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional associations. Protects Company value by keeping information confidential; Provide training for end users on software, hardware and services; Maintains quality results by establishing, following and enforcing standards; Document high level processes and information system schematics; Monitor and audit critical information systems; Provide a level of operational support for fleets vehicles and their services; Provide a high level of technical support, answering support queries via phone/email//remote assistance/onsite related to informational systems; Evaluate, test, and implement solutions for enhancing software, hardware, network and IT processes; The ideal candidate will posses the following qualifications that include, but are not limited to, the following: Reporting skills Documentation skills Performance tuning Software maintenance Advanced networking knowledge Ability to multi-task in a fast-paced environment Attention to detail and strong follow-up skills Time and stress management skills Excellent, strong proven customer service experience Available to work flexible hours, occasionally outside regular business hours (must be available for on-call IT support) Able to prioritize and work with deadlines Self-motivation Effective communication skills (both written and verbal) Excellent organizational and problem-solving skills CCNA, CCNP, VCP, MCSE designations preferred Related education (Bachelor’s Degree, Diploma) Minimum 3-5 years experience preferred Knowledge & Skill Requirements: Proven abilities to mulit-task and prioritize Able to work well independently as well as being a strong team member Strong attention to detail Excellent customer service skills with a positive attitude Experience developing, managing and owning the service ticket process Experience in working with GPO and Active Directory containers Experience in working with SQL Server Experience in working with Microsoft Office Suite Experience technically supporting Windows systems Strong knowledge of virtualized environments Advanced knowledge of networking fundamentals (Cisco, VPN, Firewalls) Benefits: Why work for us? Great company culture Rewarding career with a growing company Benefits package Full-time opportunity Sounds interesting? Please send your resume and salary expectations directly to Magda Jacobs, HR Business Partner at magda.jacobs@voyageurtransportation.ca . Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview. We thank all applicants however only those under consideration will be contacted.