1 Customer Service jobs

The Job Opening and closing the facility, including oversight of all required processes for the front end and customer experience. Schedule, coordinate and monitor staff, ensuring appropriate staffing levels at all times. Ensure that staff meet all customer service, performance and safety standards. Responsible for all cash processes, including cash reconciliations and efficiencies. Ensure employees and work in compliance with the Occupational Health and Safety Act, regulations, and Corporate Health and Safety Policies and Procedures, and to take every reasonable precaution to protect the workers. Responsible for assisting with performance management of all frontline staff. Enforce and ensure all safety rules and waiver policy and procedures are followed. Conduct staff training and assist with the identification and development of staff training. Lead staff by promoting a positive work environment, upbeat attitude, and presenting a professional and mature demeanor to guests and staff at all times. Foster an environment of excellence in customer service, giving the community the best possible experience. Have in-depth working knowledge and train employees in Standard Operating Procedures. Work with Programs & Events team to promote and execute special events. Build and maintain effective working relationships with customers, client, and stakeholders. Work with the Human Resources with the recruitment, hiring, supervision, direction, performance, evaluation, issue resolution and development of staff. Additional duties as assigned. Must Have’s 3– 5 year of experience overseeing staff in a fast-paced service-oriented environment. Experience in training & development of staff. Experience working with cash registers, pos and cash systems. Passion for creating an exceptional ‘first impression’. Belief in the power culture has on an organization. Positivity that is contagious. Ability to focus on the task at hand, get things done and encourage others to do the same. Flexibility and adaptability to multiple and continually changing circumstances. Understanding of the importance of having fun in the safest way possible. Exceptional organizational skills, initiative. High accountability with the ability to make quick and effective decisions. A knack for working with people of all ages and abilities. A passion for helping people achieve their personal best. Ability to work in a fast-paced team environment with lots of moving pieces. Ability to work evenings and weekends. Experience leading successful teams. Have you just been described in a nutshell? Send us your resume! And instead of a formal cover letter let us know what would make you the best Front End Manager, ever!  Email:  hr@thefactorylondon.ca   As an employer, we are committed to supporting an inclusive, barrier-free recruitment and selection process in a work environment where all employees feel valued, respected and supported. Upon request, we are happy to make reasonable accommodations available to persons with disabilities. We thank everyone who takes the time to apply, however, only those selected for further consideration will be contacted.