Blue Jay Irrigation
1478 Seagull Road, London, ON, Canada
Job Description – Customer Care Team Member
Position Description : Customer Care Team Member
Basic Function: The Customer Care Team Member position is responsible and accountable to participate in the day-to-day operation of the customer care team:
Participate in ensuring the growth and profit goals of the company are met through service solutions
Promote add-on sales
Promote all products and service
Ensuring the maintenance, upkeep and repair of the facilities and equipment under the control of Blue Jay used for customer care purposes
Must maintain an appearance appropriate for the position and situation
Customer Care
Create, manage and monitor the service schedules created by the customer care team
Manage and schedule customer service requests effectively and efficiently
All scheduling should be completed using Hindsite software
Monitor and manage scheduling progress and incomplete list
Schedule service teams appropriately according to allotted labour time in job scope
Must have a strong working relationships with all technicians
Ensure customer care team properly communicates with clients when there are delays as soon as possible.
Ensures himself/herself recognize the customer is the first priority
Participate in weekly customer care meetings
Maintain in-depth relations with all Team Leaders and Team Members from the customer care team as well as staff members from other departments
Endeavour to build employee moral at all times, striving to reduce employee turnover
Supply technical support to customers when required
Continually monitor and manage customer complaints throughout the day, as per Blue Jay Irrigation Procedure, to ensure customer satisfactory
Report all complaints to the service manager immediately
Manage slow periods, ensuring all work hours are productive. Speak to office manager regarding priority lists of ‘To Do’s’
Implement customer care best practices as per Blue Jay Customer Care Job Process
Immediately respond to quality control issues, warranty related or otherwise
Report all issues to the General manager along with a plan to rectify the issue immediately to General Manager
Conduct himself/herself in a professional manager, keeping open lines of communication with customers and/or contractors to develop relationships
Establish, monitor and enforce the security procedures in place at Blue Jay Sprinkler Systems Inc. to protect the corporate assets
Ensure himself/herself is trained in proper telephone etiquette as per Blue Jay Customer Care Job Process
Follows up on delinquent accounts and collects receivables.
Training/Health & Safety
Attend weekly, monthly and annual Health & Safety meetings
Bring any health and safety concerns to the Joint Health and Safety Committee
Desired Qualifications: To perform this job successfully, an individual must be able to complete all areas outline for this position in a satisfactory manner:
Reasonable accommodation may be made in enabling an individual with disability to perform these essential functions
The candidate of Customer Care Team Member should have a minimum education of a college diploma
The candidate must have 3 years of experience in a similar position
Must have field experience with computer scheduling software, Microsoft Office, QuickBooks and proper phone etiquette
The sense of sight, speech (English), and hearing are required, must posses excellent verbal and written communications skills, effectively publically speak and/or give presentations
Needs to be able to effectively communicate with employees of varying education levels
Must be a person who can take initiative
Must be a highly organized person who can monitor and manage numerous projects at once and can prioritize the workloads
Must have experience in some line of sales and customer service.
Additional Qualifications: The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time in a smoke free office environment
He/she may also be required to stand and/or walk for long period of time while completing other duties and responsibilities outside or in other business locations
The candidate must have a full range of body movements including the use of his/her hands to finger, handle, and feel objects such as computer
The ability to bend the body, to reach for objects, and to crouch when needed is also required
The candidate must have command of three senses: sight, hearing, and touch
Specific vision abilities required include close vision, depth perception, and the ability to adjust focus
The candidate must have the ability to lift up to 25 pounds.
Working Conditions:
The normal workday will be from 9:30 am to 5:30 pm, however, the hours may be long when specific projects are due, thus some extended schedules will be necessary
This position is a seasonal position. Working months are from March to December. Sub-Plan options available to committed employees.
Will work in an office and outdoor environments
The normal auto and air travel hazards and varying temperatures will apply
Must have a valid Ontario’s Driver’s License
Travel will be in all types of weather including heaving rain, below freezing temperatures with possible snow conditions
Authority:
The Customer Care Team Member receives authority from the Office Manager
To develop and implement short and long range corporate new solution service planning
To control profit, sales and residual income growth associated with all areas that he/she has responsible for
Reporting Relationships: The Customer Care Team Member reports directly to and is fully accountable to the Office Manager directly and the GM indirectly.
Education:
Completion of a bachelor's degree or diploma
Completion of a high school diploma at an accredited secondary school or approved equivalent.
Compensation:
$15.00-$17.00/hour
Benefits Program
RRSP Plan
Winters Off with Top Up
Growth Opportunities
Flexible Scheduling
Reward System
Company Events
Click here to apply online
Job Description – Customer Care Team Member
Position Description : Customer Care Team Member
Basic Function: The Customer Care Team Member position is responsible and accountable to participate in the day-to-day operation of the customer care team:
Participate in ensuring the growth and profit goals of the company are met through service solutions
Promote add-on sales
Promote all products and service
Ensuring the maintenance, upkeep and repair of the facilities and equipment under the control of Blue Jay used for customer care purposes
Must maintain an appearance appropriate for the position and situation
Customer Care
Create, manage and monitor the service schedules created by the customer care team
Manage and schedule customer service requests effectively and efficiently
All scheduling should be completed using Hindsite software
Monitor and manage scheduling progress and incomplete list
Schedule service teams appropriately according to allotted labour time in job scope
Must have a strong working relationships with all technicians
Ensure customer care team properly communicates with clients when there are delays as soon as possible.
Ensures himself/herself recognize the customer is the first priority
Participate in weekly customer care meetings
Maintain in-depth relations with all Team Leaders and Team Members from the customer care team as well as staff members from other departments
Endeavour to build employee moral at all times, striving to reduce employee turnover
Supply technical support to customers when required
Continually monitor and manage customer complaints throughout the day, as per Blue Jay Irrigation Procedure, to ensure customer satisfactory
Report all complaints to the service manager immediately
Manage slow periods, ensuring all work hours are productive. Speak to office manager regarding priority lists of ‘To Do’s’
Implement customer care best practices as per Blue Jay Customer Care Job Process
Immediately respond to quality control issues, warranty related or otherwise
Report all issues to the General manager along with a plan to rectify the issue immediately to General Manager
Conduct himself/herself in a professional manager, keeping open lines of communication with customers and/or contractors to develop relationships
Establish, monitor and enforce the security procedures in place at Blue Jay Sprinkler Systems Inc. to protect the corporate assets
Ensure himself/herself is trained in proper telephone etiquette as per Blue Jay Customer Care Job Process
Follows up on delinquent accounts and collects receivables.
Training/Health & Safety
Attend weekly, monthly and annual Health & Safety meetings
Bring any health and safety concerns to the Joint Health and Safety Committee
Desired Qualifications: To perform this job successfully, an individual must be able to complete all areas outline for this position in a satisfactory manner:
Reasonable accommodation may be made in enabling an individual with disability to perform these essential functions
The candidate of Customer Care Team Member should have a minimum education of a college diploma
The candidate must have 3 years of experience in a similar position
Must have field experience with computer scheduling software, Microsoft Office, QuickBooks and proper phone etiquette
The sense of sight, speech (English), and hearing are required, must posses excellent verbal and written communications skills, effectively publically speak and/or give presentations
Needs to be able to effectively communicate with employees of varying education levels
Must be a person who can take initiative
Must be a highly organized person who can monitor and manage numerous projects at once and can prioritize the workloads
Must have experience in some line of sales and customer service.
Additional Qualifications: The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time in a smoke free office environment
He/she may also be required to stand and/or walk for long period of time while completing other duties and responsibilities outside or in other business locations
The candidate must have a full range of body movements including the use of his/her hands to finger, handle, and feel objects such as computer
The ability to bend the body, to reach for objects, and to crouch when needed is also required
The candidate must have command of three senses: sight, hearing, and touch
Specific vision abilities required include close vision, depth perception, and the ability to adjust focus
The candidate must have the ability to lift up to 25 pounds.
Working Conditions:
The normal workday will be from 9:30 am to 5:30 pm, however, the hours may be long when specific projects are due, thus some extended schedules will be necessary
This position is a seasonal position. Working months are from March to December. Sub-Plan options available to committed employees.
Will work in an office and outdoor environments
The normal auto and air travel hazards and varying temperatures will apply
Must have a valid Ontario’s Driver’s License
Travel will be in all types of weather including heaving rain, below freezing temperatures with possible snow conditions
Authority:
The Customer Care Team Member receives authority from the Office Manager
To develop and implement short and long range corporate new solution service planning
To control profit, sales and residual income growth associated with all areas that he/she has responsible for
Reporting Relationships: The Customer Care Team Member reports directly to and is fully accountable to the Office Manager directly and the GM indirectly.
Education:
Completion of a bachelor's degree or diploma
Completion of a high school diploma at an accredited secondary school or approved equivalent.
Compensation:
$15.00-$17.00/hour
Benefits Program
RRSP Plan
Winters Off with Top Up
Growth Opportunities
Flexible Scheduling
Reward System
Company Events
Click here to apply online