3 Customer Service jobs

Senior Visitor Experience Associate (SVEA) The Senior Visitor Experiences Associate (SVEA) acts as the key point of contact for visitors, staff and volunteers at the London Children’s Museum (CM). The SVEA is responsible for overseeing the safe and effective operation of the CM, ensuring a positive experience for all. Candidates will identify with and exemplify our organizational values which are: Stay Curious, Be Awesome, Be Helpful, Dream Big, Include Everyone and Have Fun. Position: Part-time, hourly position with a minimum requirement of one shift per week as Senior Visitor Experience Associate or Visitor Experience Animator. Reports to: Programs & Services Manager Compensation : $14.00-$14.50/hour Key Responsibilities: Provide and model exceptional customer service to all visitors and guests Provide leadership to weekend staff, ensuring the seamless delivery of programs and services Maintain a customer-centred focus by being present and visible to visitors Act as the key contact for maintaining positive customer relations Keyholder position requiring high level of responsibility and problem-solving skills Have a comprehensive understanding of CM emergency policies and procedures Ability to respond to different situations with sound judgement and clear critical thinking Assist in the training, support and supervision of volunteers Support staff by performing front desk and programming activities as required, including reception, telephone calls, admissions and sales Accept other duties as required Skills & Requirements: Enthusiasm for children, families and the experiential learning philosophy practiced by the CM Demonstrated passion for delivering outstanding customer service Experience working with children in a programming environment Ability to lead and work as part of a team Experience supervising staff Proven ability to effectively problem-solve and multi-task Flexibility and willingness to adapt to shifting priorities Child & Infant First Aid and CPR training Valid Vulnerable Sector Check Able to work evenings and weekends The London Children’s Museum welcomes and encourages applications from people with disabilities. Accommodations are available on request for all aspects of the selection process. To Apply: Please e-mail your application to Jamie Fenton at jfenton@londonchildrensmuseum.ca   by 5 pm, Monday, February 3, 2020.  

Crystal Clear Bags Canada Inc. Is a proudly owned and operated Canadian packaging distribution company located in Strathroy, Ontario. We supply a vast selection of packaging solutions to a variety of industries and individual customers across Canada using a variety of platforms such as e-commerce, phone, email and fax. We at Crystal Clear Bags Canada Inc. pride ourselves in providing excellent customer service to all our customers from coast to coast. Position Summary: Crystal Clear Bags Canada Inc. is currently, seeking a passionate, highly skilled and motivated Customer Service Manager / Inbound Sales Manager who is an enthusiastic team player. The successful candidate will report to the Owner. In order to succeed in this position, the candidate must be able to resolve problems, understand and motivate others, possess team leadership skills and develop people. Must be able to communicate effectively, inspire to build relationships, motivate, and is able to work well with others under pressure. Essential Duties and Responsibilities: Manage and train CSR/Sales department staff. Maximizes customer potential and satisfaction by developing help desk resources and CSR/Sales department staff skills. Maintains customer satisfaction by providing high-level problem-solving resources. Determines customer service/sales requirements by regularly reviewing sale/service data. Identifies customer service trends and determine system improvements. Help develop standards to answers customers’ questions. Resolves problems and disseminates advisories and warnings. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. Communicates job expectations to department employees. Plans, monitors, appraises and reviews job contributions of others. Enforces company policies and procedures. Manage monthly department service/sales goals Creates weekly cost analysis reports for the Owner detailing sales forecasts Achieves customer service/sales objectives by analysing and communicating customer service information to the Owner Prepares and completes actions plans. Implements product, productivity, quality, and customer-service standards. Completes regular department efficiency and standards audits. Meets customer service financial objectives by forecasting requirements. Prepares annual department budget scheduled and expenditures. Implement and review customer surveys and forms. Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results. Manage and maintain department documentation and reference material as needed. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Qualifications/Skills: An eye for detail to pinpoint potential issues with customer purchases and customer service needs     Ability to think strategically and lead Strong customer service skills Process improvement skills Strong decision-making skills Strong organizational skills Managing processes Participates in recruitment process and monitoring overall staffing requirements Provides leadership in maintaining open lines of communication with both current and potential customers; Ability to analyzing and utilize data. Developing standards Help desk / Sales experience Must have proficiency with Microsoft Outlook, Word, and Microsoft Excel Fluency in English with advanced level reading and writing skill/ French is an Asset   Education and Experience Requirements: Must have graduated from a college or university or equivalent. A minimum of 5+ years of work experience in customer service /sales industry Experience in the packaging industry and asset. Hours: The work schedule is 8:30 am to 5:00 pm with weekends off (hours may be subject to change).   Pay: Starting at $45,000 to 52,000 per year. Benefits Available Subject to negotiation, depending on work experience and qualifications. Exempt status. How to Apply: Applicants are encouraged to apply on line by submitting a cover letter and resume to: h r@clearbags.ca Accommodations are available for applicants with disabilities. If you require accommodation throughout the recruitment process, please advise us by emailing h r@clearbags.ca We thank all applicants, however, only those selected for an interview will be contacted.  

Customer Support Representative Lanier Healthcare Canada provides software and technology for the healthcare industry. We specialize in workflow automation for the Electronic Medical Record and we simplify this by providing innovative software solutions that can speech enable the EMR.   We are currently seeking a Customer Support Representative that can work with Healthcare Professionals in a fast paced hospital environment. Experience with Voice Recognition software is an asset. This is a full time contract position that could lead to a permanent position.  Responsibilities: Responds to customer support calls. Acts as the first line support person for customer issues. Triage and troubleshoot issues to determine impact to users, root cause and resolution. Escalates issues that cannot be resolved to next level support and or management. Updates customer during resolution activities and provides a detailed summary of resolution steps once complete. Provides training of product users, new installations (where required) and recurring training in a complete and thorough manner whenever needed.  Develops high-level relationship with customers and contributes to their satisfaction. Available for after hours work and working flexible schedules. Proven organizational ability - must possess time management skills, be flexible and enjoy a fast-paced environment.   Qualifications: Must be graduate of a technical college or equivalent with a minimum of one year experience. Must be computer and network literate. Knowledge in all aspects of Health Information Systems (HIS), including applications and HL7 interfaces would be an asset. Excellent communication skills Fluent in MS Office suite Available 24/7 technical support when required. Must have and maintain a dependable vehicle and appropriate insurance Must have and maintain a valid driver’s license We offer a competitive compensation and benefits package. If you are interested in becoming a member of our support team, please email your resume to rschryvers@lhcc.ca .