Sykes Assistance Services Corporation
London, ON, Canada
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday.
Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual dress environment
Required Skills:
Six months of direct Customer Service experience
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
Click this link to apply: https://tinyurl.com/yangftty
Dec 12, 2018
Full-time / Permanent
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday.
Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual dress environment
Required Skills:
Six months of direct Customer Service experience
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
Click this link to apply: https://tinyurl.com/yangftty
Aquatell is a dynamic eCommerce company in London, Ontario that sells really useful water treatment technology to homeowners. We use our state-of-the art website and conventional customer communications to convey our value: we help homeowners understand what they need to buy, and then buy it for a great price. Our customers love us because we help them hack the water treatment industry and because we do it with honesty, integrity, and a rare ability to help them understand the often confusing world of water treatment.
The approach is working
Aquatell is kicking ass and taking names! Who knew that honesty and integrity could do that! But all this ass-kicking and name-taking has come home to roost: we’re generating more inbound inquiries from customers than we can handle. It’s working so well, we even had to turn off our toll-free number. Good problem, right?
So we’re looking to hire somebody who can help us manage this new volume of customer inquiry and the rest of the work that comes along with it. Here’s what the job will entail, and the type of skills and experience we need:
Inbound Sales Inquiries
Customers do a Google search, they find us, and like what they see. We have some online tools that will help to guide them to the right product but they often have questions that arrive in the way of phone calls, emails, or chat sessions. You'll be the first point of contact for all inbound inquiry. Don’t worry - you don’t have to be a water treatment expert on day one.
However, the products we sell are science-and-technology based, so we’re looking for somebody with a science or tech educational background who can talk-the-talk, with the long-term goal of helping you become a full-fledged water treatment guru through our investment in professional development.
You’ll be perfect for this role if you have an undergraduate university degree in the sciences or a college diploma in a science-based field. Every candidate needs to have taken post-secondary courses in either biology, chemistry, and ideally both.
You’ll be perfect for this role if you love talking to people and helping them. You’re an upbeat communicator and you feel fulfilled when you’ve helped somebody solve a problem. We need you to show that you’ve done this in the past - retail sales / restaurant server / call centre / something else?
Warranties, Returns
More money = more problems. Just ask Puff Daddy (nice jumpsuits, guys. And yes, I'm older than you). The idea is simply this: the more we sell, the more issues are encountered. These issues run the full gamut of where’s my order to t his thing arrived broken to how do I install this . Just think about every online purchase you’ve ever made and what could/did go wrong. This is the ‘bad stuff’ that happens. And you know from your own experience - the way that bad stuff is dealt with by a business is what separates it from its competitors. We get more 5-star reviews from customers who’ve encountered issues that we quickly and happily resolved, then from anybody else. People appreciate it.
You’ll manage this part of the role well if you’re organized, detail-oriented, and like to see simultaneous small projects through to completion. You don’t get easily offended if customers tell you they’re disappointed. You're able to ask yourself what would I want as a customer in this situation ? You know how to apologize and you take action proactively to make customers happy.
Building the Role
We’ve been doing sales and support really well at Aquatell since the beginning ( check out our Google rating ). And while many of these processes have been well documented and defined, we have realized that our ability to rapidly scale depends on improving this aspect of our business. So in this role, not only will you be responsible for delivering great service, you'll be equally responsible for the constant creation, refinement, and documentation of how the work gets done. We've invested in some really cool tools to facilitate this. You’ll be shaping the future of how sales and support is delivered at Aquatell!
Technology, Entrepreneurship, Flexibility
Aquatell is a technology play. We leverage knowledge of the digital sphere and digital tools to find customers, deliver our message, transact sales, provide customer service, and to run every element of the business. We love technology. You’ll love working at Aquatell if you love technology too and can embrace the fact that the love of technology is really the love of constant improvement and incremental change.
Aquatell is still a small business. Coming on board means that you’ll be ready to get to work - we just can’t afford to have employees who aren’t. It also means that you recognize the flexibility that a small, entrepreneurial enterprise demands. We’ve described the job the best we can, but as things unfold there may be tasks that fall outside of this description. This is the classic duality of the unknown: risk vs reward. There’s a tremendous chance that you’ll get to do things in this business that aren’t in the job description and are very very cool. But there’s the chance that you'll need to do things that aren’t. You’ll happily take that chance. Here's a list of some of the other things we might need your help with:
adding and editing products in our web catalog (we use Shopify )
monitoring and responding to social media
if you're a decent writer, writing! (stuff for social media, the website, email newsletters, etc)
competitor monitoring
email newsletter management in Mailchimp
pricing updates
lots of other stuff!
Compensation, Office, Computing
This is an entry-level position and starting salary will be based on qualifications and fit. Compensation will include a base salary and the opportunity to earn a quarterly bonus. You'll get 20 paid days off per year above and beyond statutory holidays. You can use these as vacation days, sick days, or whatever you like. You'll be enrolled in the WQA's education and certification course to achieve the Certified Water Specialist designation within your first six months of employment.
For the first three months of this job, Aquatell will be working from a shared office space. After that, we'll either be acquiring our own office space, or we'll move to a work-from-home model. This will in large part be dictated by employee performance in the first three months.
Aquatell runs in the cloud. All business software is web-based and no software is installed on a machine. So bring your technology to work! You'll do your work on your own equipment and Aquatell will provide you with an annual technology budget to spend and use as you see fit.
Does this sound interesting? Do you have the skills, education, and work ethic we're looking for? If so, please proceed to this page where we describe the application process.
Dec 09, 2018
Aquatell is a dynamic eCommerce company in London, Ontario that sells really useful water treatment technology to homeowners. We use our state-of-the art website and conventional customer communications to convey our value: we help homeowners understand what they need to buy, and then buy it for a great price. Our customers love us because we help them hack the water treatment industry and because we do it with honesty, integrity, and a rare ability to help them understand the often confusing world of water treatment.
The approach is working
Aquatell is kicking ass and taking names! Who knew that honesty and integrity could do that! But all this ass-kicking and name-taking has come home to roost: we’re generating more inbound inquiries from customers than we can handle. It’s working so well, we even had to turn off our toll-free number. Good problem, right?
So we’re looking to hire somebody who can help us manage this new volume of customer inquiry and the rest of the work that comes along with it. Here’s what the job will entail, and the type of skills and experience we need:
Inbound Sales Inquiries
Customers do a Google search, they find us, and like what they see. We have some online tools that will help to guide them to the right product but they often have questions that arrive in the way of phone calls, emails, or chat sessions. You'll be the first point of contact for all inbound inquiry. Don’t worry - you don’t have to be a water treatment expert on day one.
However, the products we sell are science-and-technology based, so we’re looking for somebody with a science or tech educational background who can talk-the-talk, with the long-term goal of helping you become a full-fledged water treatment guru through our investment in professional development.
You’ll be perfect for this role if you have an undergraduate university degree in the sciences or a college diploma in a science-based field. Every candidate needs to have taken post-secondary courses in either biology, chemistry, and ideally both.
You’ll be perfect for this role if you love talking to people and helping them. You’re an upbeat communicator and you feel fulfilled when you’ve helped somebody solve a problem. We need you to show that you’ve done this in the past - retail sales / restaurant server / call centre / something else?
Warranties, Returns
More money = more problems. Just ask Puff Daddy (nice jumpsuits, guys. And yes, I'm older than you). The idea is simply this: the more we sell, the more issues are encountered. These issues run the full gamut of where’s my order to t his thing arrived broken to how do I install this . Just think about every online purchase you’ve ever made and what could/did go wrong. This is the ‘bad stuff’ that happens. And you know from your own experience - the way that bad stuff is dealt with by a business is what separates it from its competitors. We get more 5-star reviews from customers who’ve encountered issues that we quickly and happily resolved, then from anybody else. People appreciate it.
You’ll manage this part of the role well if you’re organized, detail-oriented, and like to see simultaneous small projects through to completion. You don’t get easily offended if customers tell you they’re disappointed. You're able to ask yourself what would I want as a customer in this situation ? You know how to apologize and you take action proactively to make customers happy.
Building the Role
We’ve been doing sales and support really well at Aquatell since the beginning ( check out our Google rating ). And while many of these processes have been well documented and defined, we have realized that our ability to rapidly scale depends on improving this aspect of our business. So in this role, not only will you be responsible for delivering great service, you'll be equally responsible for the constant creation, refinement, and documentation of how the work gets done. We've invested in some really cool tools to facilitate this. You’ll be shaping the future of how sales and support is delivered at Aquatell!
Technology, Entrepreneurship, Flexibility
Aquatell is a technology play. We leverage knowledge of the digital sphere and digital tools to find customers, deliver our message, transact sales, provide customer service, and to run every element of the business. We love technology. You’ll love working at Aquatell if you love technology too and can embrace the fact that the love of technology is really the love of constant improvement and incremental change.
Aquatell is still a small business. Coming on board means that you’ll be ready to get to work - we just can’t afford to have employees who aren’t. It also means that you recognize the flexibility that a small, entrepreneurial enterprise demands. We’ve described the job the best we can, but as things unfold there may be tasks that fall outside of this description. This is the classic duality of the unknown: risk vs reward. There’s a tremendous chance that you’ll get to do things in this business that aren’t in the job description and are very very cool. But there’s the chance that you'll need to do things that aren’t. You’ll happily take that chance. Here's a list of some of the other things we might need your help with:
adding and editing products in our web catalog (we use Shopify )
monitoring and responding to social media
if you're a decent writer, writing! (stuff for social media, the website, email newsletters, etc)
competitor monitoring
email newsletter management in Mailchimp
pricing updates
lots of other stuff!
Compensation, Office, Computing
This is an entry-level position and starting salary will be based on qualifications and fit. Compensation will include a base salary and the opportunity to earn a quarterly bonus. You'll get 20 paid days off per year above and beyond statutory holidays. You can use these as vacation days, sick days, or whatever you like. You'll be enrolled in the WQA's education and certification course to achieve the Certified Water Specialist designation within your first six months of employment.
For the first three months of this job, Aquatell will be working from a shared office space. After that, we'll either be acquiring our own office space, or we'll move to a work-from-home model. This will in large part be dictated by employee performance in the first three months.
Aquatell runs in the cloud. All business software is web-based and no software is installed on a machine. So bring your technology to work! You'll do your work on your own equipment and Aquatell will provide you with an annual technology budget to spend and use as you see fit.
Does this sound interesting? Do you have the skills, education, and work ethic we're looking for? If so, please proceed to this page where we describe the application process.
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday . Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual environment
Required Skills:
Six months of direct Customer Service experience
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
Nov 21, 2018
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday . Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual environment
Required Skills:
Six months of direct Customer Service experience
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Bilingual Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Bilingual Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Bilingual Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday .
Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual environment
Bilingual Premium up to $4,500 a year
Required Skills:
Six months of direct Customer Service experience
Able to read, write and speak English and French
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
Nov 21, 2018
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME
Bilingual Customer Experience Representative
Start Date: January 7, 2019
Location: London, ON
Sykes Assistance Services is looking for full-time Bilingual Customer Experience Representatives. The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts. You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach. The Bilingual Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.
To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job. You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday .
Some benefits of working with us:
Paid training
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Casual environment
Bilingual Premium up to $4,500 a year
Required Skills:
Six months of direct Customer Service experience
Able to read, write and speak English and French
Knowledge of Salesforce and Microsoft Office is an asset
Related Education:
High school diploma or greater
Helping People since 1955
Jones Packaging Inc.
3000 Page Street , London, ON, Canada
About Jones Packaging Inc.
Internationally recognized for our expertise in printed packaging, contract packaging and medication dispensing and delivery products, Jones is a partner for customer-first integrated packaging solutions.
From folding cartons, labels, leaflets, intelligent packaging, pouching, blister packaging and vial filling to a wide range of medication dispensing products for pharmacies, hospitals and long-term care facilities, we offer many options to simplify the process for our customers while maximizing their brand’s value and ensuring consumer well-being.
Summary of position
As a key member of the Healthcare team, the Customer Support Associate is the communication link between the customer, the sales team and various internal groups The main objective of this position is to ensure on-time delivery of product while providing quality service to enhance customer satisfaction. This involves managing orders for a wide range of pharmacy consumable and working closely with customers with respect to delivery information, price quotes, printing requirements and artwork proofs, and handling the investigation of complaints. Performance is evaluated based on product knowledge, effective communication, ability to multi-task, accuracy, meeting timelines and maximizing customer satisfaction.
Duties and Responsibilities
Accurate and timely order processing of stock pharmacy consumable items
Monitor progress of orders and advise in the event of delays for stock and custom goods, using SAP
Identify and share with customer additional product/upselling opportunities
Quote prices on new pharmacy consumable orders
Assist customers, sales representatives and agents, fellow team members and other internal groups as required
Supply emergency labels to customers where required.
Verify debits/credits, returns and Continous Improvement Reports (CIR) prior to submission
Provide customers with samples upon request
Send out materials/samples requested by sales representatives and agents weekly through outgoing mail/Purolator courier system
Ensure that all requirements of JPI Quality Management System are followed
Ensure all applicable Health & Safety Management System policies & procedures and Environmental (ISO 14001) Management System policies & procedures are followed
Key qualifications
Experience and Education (diploma, degree, or professional designation):
2-3 years in a corporate customer service environment is required, preferably within the printing/packaging industry, proficiency in MS Outlook, Word and Excel, and order management experience within SAP environment
Post-secondary diploma in Business an asset.
Knowledge, Skills and Abilities (KSAs) :
Flexible
Positive attitude
Team focus
Ability to quickly understand procedures and process information
Ability to perform under pressure to meet deadlines
Multi-tasking
Self motivated
Excellent communication skills (oral and written)
Fluency (verbally and written) in French (Quebec) although an asset, is not a requirement
How to apply
Please forward your cover letter and resume to wearetheones@jonespackaging.com before January 2, 2019 . While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Packaging Inc. will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Jones Packaging, Human Resources at 519-451-2100 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please contact Human Resources.
Nov 21, 2018
About Jones Packaging Inc.
Internationally recognized for our expertise in printed packaging, contract packaging and medication dispensing and delivery products, Jones is a partner for customer-first integrated packaging solutions.
From folding cartons, labels, leaflets, intelligent packaging, pouching, blister packaging and vial filling to a wide range of medication dispensing products for pharmacies, hospitals and long-term care facilities, we offer many options to simplify the process for our customers while maximizing their brand’s value and ensuring consumer well-being.
Summary of position
As a key member of the Healthcare team, the Customer Support Associate is the communication link between the customer, the sales team and various internal groups The main objective of this position is to ensure on-time delivery of product while providing quality service to enhance customer satisfaction. This involves managing orders for a wide range of pharmacy consumable and working closely with customers with respect to delivery information, price quotes, printing requirements and artwork proofs, and handling the investigation of complaints. Performance is evaluated based on product knowledge, effective communication, ability to multi-task, accuracy, meeting timelines and maximizing customer satisfaction.
Duties and Responsibilities
Accurate and timely order processing of stock pharmacy consumable items
Monitor progress of orders and advise in the event of delays for stock and custom goods, using SAP
Identify and share with customer additional product/upselling opportunities
Quote prices on new pharmacy consumable orders
Assist customers, sales representatives and agents, fellow team members and other internal groups as required
Supply emergency labels to customers where required.
Verify debits/credits, returns and Continous Improvement Reports (CIR) prior to submission
Provide customers with samples upon request
Send out materials/samples requested by sales representatives and agents weekly through outgoing mail/Purolator courier system
Ensure that all requirements of JPI Quality Management System are followed
Ensure all applicable Health & Safety Management System policies & procedures and Environmental (ISO 14001) Management System policies & procedures are followed
Key qualifications
Experience and Education (diploma, degree, or professional designation):
2-3 years in a corporate customer service environment is required, preferably within the printing/packaging industry, proficiency in MS Outlook, Word and Excel, and order management experience within SAP environment
Post-secondary diploma in Business an asset.
Knowledge, Skills and Abilities (KSAs) :
Flexible
Positive attitude
Team focus
Ability to quickly understand procedures and process information
Ability to perform under pressure to meet deadlines
Multi-tasking
Self motivated
Excellent communication skills (oral and written)
Fluency (verbally and written) in French (Quebec) although an asset, is not a requirement
How to apply
Please forward your cover letter and resume to wearetheones@jonespackaging.com before January 2, 2019 . While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Packaging Inc. will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Jones Packaging, Human Resources at 519-451-2100 about your needs, and we will consult with you to ensure suitable accommodation is provided.
For all feedback on equity and accommodation needs, please contact Human Resources.
