ManagePoint Technologies Inc
London, ON, Canada
Introduction
ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business’ needs. ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.
Position Overview
In this position you will be the second technician on the ManagePoint team reporting directly to the owner. You will be responsible for handling calls to the Service Desk, triaging client issues or questions, categorizing those tickets, and resolving or escalating them as required. You will also participate in IT Solution...