The Bradford Group 1940 Oxford St. East, London, ON, Canada
Aug 07, 2018Full-time / Permanent
The Company At the Bradford Group, www.thebradfordgroup.com, we take great pride in our position as the world leader in the collectibles industry and our influential role in direct marketing of fine collectibles. We are equally proud of the sophisticated technologies and business operations that we have developed over the years, and the innovative products that have made us the standard bearer in our field. But our real strength lies in our people – creative, industrious people who dare to dream and are passionate about what they do. The Position At this time, we are seeking Permanent Customer Service Representatives (Bilingual French) for London, ON location, call center operations. The hours of work are Monday to Friday, day shift. Position Available August 20, 2018 Required Qualifications: Minimum of a High School diploma or equivalent. 1-2 years of customer service or order entry experience in a high-volume in-coming call centre environment with a sales and customer service focus. Essential Job Duties and Responsibilities 10% Completing required paperwork including faxes and written inquiries received from customers and other duties as assigned/required. 90% Answering Calls – assist customers with questions concerning their order and order status, billing, and returns. Provides assistance to customers via the telephone each work day responding to customer inquiries using superior communication skills combined with demonstrated customer service and sales skills. Promote products through product introduction based on clients’ wants or needs. Process all requests within a timely manner with a high level of attention to detail exhibiting creativity and flexible problem solving skills. Provide pricing, availability, and delivery information within established guidelines. Obtain resolution of routine customer complaints and issues. Manage time efficiently to achieve completion of prioritized tasks. Qualifications and Skills Knowledge, Skills, and Abilities: Knowledge of PC fundamentals Typing speed of 35 wpm or more Proven ability to meet targets/scores Clear and concise telephone communication skills, coupled with “active listening” skills Strong command of the English language both verbal and written The Bradford Group respects and upholds the requirements under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. We are committed to providing accommodations upon request.