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Bilingual Customer Assistance Representative
Sykes Assistance Services Corporation London, ON, Canada
Dec 11, 2018
Full-time / Permanent
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME Bilingual Customer Assistance Representative Start Date: February 4, 2019 Location: London Sykes Assistance Services is looking for full-time Bilingual Customer Assistance Representatives .  The incumbents in this role learn everything there is to know about Automotive Customer Assistance and how to help our customers access the service they require.  You will answer inbound calls with professionalism and empathy.  The knowledge learned in training will help you process calls in a prompt, courteous manner.    You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. To be successful, you must have decision-making and problem-solving skills, sound judgement and diplomatic.  Excellent communication skills, being respectful with an empathetic demeanour also aid in your success on the job.  You are accurate in your data entry and confident in helping people. You know how to use a computer and able to work a variety of 8-hour shifts between 8:00 and 18:00 Monday to Friday.   Some benefits of working with us: Paid training Comprehensive benefits package Complimentary Roadside Assistance and various corporate discounts Tuition assistance to support professional growth Casual dress environment Bilingual premium up to $4,500 a year Required Skills: Six months of direct Customer Service experience Able to read, write and speak English and French Related Education: High school diploma or greater Click here to apply online: http://www.sykesassistance.com/en/careers/   Helping People since 1955  
Customer Experience Representative
Sykes Assistance Services Corporation London, ON, Canada
Dec 12, 2018
Full-time / Permanent
WE HELP PEOPLE ONE CARING INTERACTION AT A TIME   Customer Experience Representative   Start Date:   January 7, 2019   Location: London, ON   Sykes Assistance Services is looking for full-time Customer Experience Representatives.  The incumbents in this role will act as the first and single point of contact for customer and dealer inquiries related to Automotive or non-Automotive product lines and for both Retail and Lease accounts.  You will provide courteous customer care while delivering clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer-centric approach.  The Customer Experience Representative will strive to exceed customer expectations by maximizing first contact resolution while reinforcing the company and its philosophy to ensure customer retention.   To be successful, you must have problem-solving skills, an empathetic demeanour and be adaptable. Excellent communication skills, diplomacy as well as being respectful also aid in your success on the job.  You are accurate in your data entry, confident in helping people and diligent in completing your assigned work with pride. You’re good with computers and available to work a variety of 8-hour shifts between 8:00 and 20:00 Monday to Friday.   Some benefits of working with us: Paid training Comprehensive benefits package Complimentary Roadside Assistance and various corporate discounts Tuition assistance to support professional growth Casual dress environment   Required Skills: Six months of direct Customer Service experience Knowledge of Salesforce and Microsoft Office is an asset   Related Education: High school diploma or greater   Helping People since 1955   Click this link to apply:   https://tinyurl.com/yangftty