City of London London, ON, Canada
Jun 21, 2018Temporary
Summary of Duties Reports to a Manager or designate. Performs a variety of customer service, reception and support duties within Social and Community Support Services Division primarily related to Ontario Works programs. Work Performed Provides excellent customer service to Ontario Works participants and other members of the public accessing services. Utilizes appointment booking and other scheduling systems to verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns applicants to available booths and provides other similar customer service support using established procedures. Contacts staff and managers as necessary related to appointment or to assist in addressing customer service needs within established procedures. Maintains ongoing working knowledge of employment, training, and social services available within Community Services and in the broader London community. Provides information and general referral information about available services to participants in designated customer services and public resource areas or by phone. Distributes cheques to correct payees in accordance with established procedures and distributes purchase vouchers, bus passes and bus tickets and miscellaneous items to participants within designated customer service and resource areas. Obtains and communicates prescribed information with participants or their representative concerning questions related to their eligibility, entitlement, and employment matters (e.g. CLEAR) using provincial data base or other technology-based systems. Takes messages in person, provides basic routine information in response to inquiries, and relays messages to appropriate staff. Provides support/information on use of computers in designated resource areas to participants and general public to assist in their job search and resume development. Ensure proper documentation is received, tracked and routed to appropriate staff for action to verify eligibility of participants for Employment Support and Ontario Works programs, as required. Reviews and transcribes agency invoices or other records into provincial or other database systems. Updates and documents into provincial database information obtained from agency invoices and appointments book for job developers and established and organizes related files and monitors participant contact/progress. Performs clerical duties such as processing Employment invoices, compiling statistical data, filing, sorting, record keeping, handling mail and statistical compilation. Operates standard office equipment. Performs related duties as assigned. Qualifications One year of a two year Community College program in office administration, business or human services. Experience Over six months up to and including one year of related customer service experience working with the public. Specialized Training and Licenses Skills and abilities in the following areas are necessary: Basic computer skills with knowledge of spreadsheets and word processing. Keyboarding speed of 50 w.p.m. is required. Ability to work with varied and ever-changing tasks. Compensation Range $34,247 - $49,749 (Level 6) Other Information This is a permanent position being filled on a temporary basis up to 2 years. This position is under review. Hours of Work: Monday to Friday from 8:30am - 4:30pm. These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays. How to Apply: Please visit the City of London website to apply online at http://bit.ly/2MECbLD . Please note following the interview stage, official transcripts as well as a basic criminal record check will be required prior to moving to the next stage in the selection process. Closing Date for Application: Wednesday, June 27, 2018. We appreciate all applications, however, only those selected for an interview will be contacted.