iCONECT

  • 2 Bathurst St, London, ON, Canada
May 17, 2022
iCONECT 2 Bathurst St, London, ON, Canada
REPORTS TO:  Support Team Manager We are looking for a dynamic go-getter with a solid Information Technology background to join our Industry leading Technical Support team. Job Vision Become a product expert in order to provide exceptional front-line client support (through calls and tickets) to iCONECT’s network of trained administrators. Contribute to our growing team with your Information Technology knowledge to help us all get better at what we do. Work with team members, other departments and clients to come up with innovative and effective solutions to complex problems in a tactful and effective manner. What you need to know: Our industry leading support team supports our clients from 8:30am to 8:00pm on a rotating basis and 24/7 Emergency on call support line. We support our clients remotely in all aspects of our product: installations, updates, database issues, workflow solutions,...