About Jones Packaging Inc.
Internationally recognized for our expertise in printed packaging, contract packaging and medication dispensing and delivery products, Jones is a partner for customer-first integrated packaging solutions.
From folding cartons, labels, leaflets, intelligent packaging, pouching, blister packaging and vial filling to a wide range of medication dispensing products for pharmacies, hospitals and long-term care facilities, we offer many options to simplify the process for our customers while maximizing their brand’s value and ensuring consumer well-being.
Summary of position
As a key member of the Healthcare team, the Customer Support Associate is the communication link between the customer, the sales team and various internal groups The main objective of this position is to ensure on-time delivery of product while providing quality service to enhance customer satisfaction. This involves managing orders for a wide range of pharmacy consumable and working closely with customers with respect to delivery information, price quotes, printing requirements and artwork proofs, and handling the investigation of complaints. Performance is evaluated based on product knowledge, effective communication, ability to multi-task, accuracy, meeting timelines and maximizing customer satisfaction.
Duties and Responsibilities
Experience and Education (diploma, degree, or professional designation):
Knowledge, Skills and Abilities (KSAs):
How to apply
Please forward your cover letter and resume to firstname.lastname@example.org before January 2, 2019. While we thank all candidates for their interest, only those selected for an interview will be contacted.
As part of our commitment to accessibility for all persons with disabilities, Jones Packaging Inc. will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact Jones Packaging, Human Resources at 519-451-2100 about your needs, and we will consult with you to ensure suitable accommodation is provided.For all feedback on equity and accommodation needs, please contact Human Resources.