Bilingual Customer Service Representative (French/ English)

  • WeedMD
  • 250 Elm St, Aylmer, ON, Canada
  • Jan 29, 2019
Customer Service

Job Description


WeedMD Inc. is the publicly-traded parent company of WeedMD Rx Inc., a federally-licensed producer and distributor of cannabis and cannabis oil for both the medical and adult-use markets under the Cannabis Act. The Company operates two facilities: a 26,000 sq. ft. indoor facility in Aylmer, Ontario and a state-of-the-art greenhouse facility located in Strathroy, Ontario. The Greenhouse currently has 44,000 square feet of licensed space in production and is expected to have a total footprint of more than 500,000 square feet online by year-end 2018. WeedMD has a multi-channeled distribution strategy that includes supply agreements with Shoppers Drug Mart and provincial distribution agencies, as well as through strategic relationships across the seniors’ market in Canada.


The Client Service Representative (CSR) is required to provide a high level of customer service to WeedMD Rx Inc. clients at all times while striving to achieve business targets through superior telephone and communications skills. The CSR will also be responsible for handling general inquiries, placing accurate orders, and referring escalated calls to the appropriate Representative. Integrity, vision, professionalism and passion are key components of this position.


  • Ensure optimal client care through friendly, enthusiastic and professional service with all clients and team members.
  • Register new patients in line with acceptable standards; support clients in filling medical forms to avoid errors and inaccurate information.
  • Coordinate detailed and accurate intake of information
  • Answer telephone calls and provide excellent customer service for all questions or concerns.
  • Adhere to the Standard Operating Procedures for Good Production Practices (GPP) operations of WeedMD Rx. Inc. at all times.
  • Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
  • Ensuring optimal client care by placing orders with accuracy, and in the patient’s best interest.
  • Electronically file documents into client file folders, set up files for new clients, and audit files to ensure that information is accurately filed.
  • May assist with the training of newly hired personnel.
  • Responsible to be updated with new rules and regulations.
  • Updates job knowledge by learning new products descriptions.
  • Refer escalated customer calls to Client Service Manager or Quality Assurance.
  • Exercise discretion to client information following established PHIPA protocols.
  • Other administrative tasks as assigned by the Clinic Team Manager.


  • Secondary School Diploma required
  • Bilingual (English / French) required
  • 2-5 years' experience in Customer Service preferred.
  • Medical Office Administration Diploma.
  • Willing and able to work occasional evenings.
  • Rigorous attention to detail.
  • Ability to work effectively under pressure.
  • Strong computer skills - MS Office: Word, Excel, PowerPoint, Access, Adobe Acrobat.

WeedMD thanks all applicants for their interest; however, only those selected to continue in the recruitment process will be contacted.

Pursuant to the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, WeedMD will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. WeedMD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process.

WeedMD is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, receipt of public assistance (in housing only), sex (including pregnancy and breastfeeding) or sexual orientation.