Service Advisor

  • Can-Am Trailers Limited
  • 6068 Colonel Talbot Road, London, ON, Canada
  • Feb 13, 2019
Customer Service

Job Description

RV Service Advisor

Can-Am RV Centre has been in the RV business for over 45 years, and we are looking for someone new to join our Team!

We are in need of a motivated person, who works effectively in a fast paced customer focused environment. Proven customer service skills are required as well as some technical experience/ understanding (does not have to be RV specific) . We are passionate about helping our customers with their RV needs and are looking for someone who enjoys building long-term working relationships with customers.

There is opportunity for growth within our organization and we will provide the right tools and knowledge for advancement!

Job Duties & Responsibilities

  • Checking in customers when they drop their units off for service:
  • Creating Repair Orders that correspond with the customers’ needs
  • Ensuring that the customers’ needs are clearly documented on the Repair Order for the technician
  • Completing customer follow-up
  • Calling customer when unit is ready
  • Calling customer regarding any questions or concerns the technician may have
  • Answering phone calls and:
  • Scheduling appointments
  • Scheduling unit pick-ups
  • Helping customers diagnose problems

This position is full- time Monday to Friday 9am to 6pm year round as well as a Saturday rotation schedule.

Reliable transportation is essential as we are not on a bus route.

Please send all resumes to katie@canamrv.ca