Customer Service Representative

  • Crystal Clear Bags Canada
  • 155 Victoria St, Strathroy, ON, Canada
  • Feb 26, 2019
Customer Service

Job Description

Crystal Clear Bags Canada is a proudly owned and operated packaging distribution company located in Strathroy, Ontario. We supply a vast selection of packaging solutions for a variety of industries and individual customers across Canada. Our products are recognized primarily for the crisp, clean, clear and professional quality look that they add to final products created with our products and marketed for sale by you the customer. We at Crystal Clear Bags Canada pride ourselves in providing excellent customer service to our loyal customers coast to coast.

Currently, we are seeking a passionate, highly motivated Customer Service Representative (CSR). The successful candidate must demonstrate great attention to detail and order entry accuracy to inbound sales orders and all aspects of the sales cycle.

Job Summary

In this role the CSR must go above and beyond to meet our customer service standards, while providing superior telephone and communication skills at all times.  The CSR will be responsible for handling inbound general inquiries, processing efficient data entry of detailed and accurate orders, and escalating calls or inquiries to the CS Coordinator, as necessary. Integrity, accountability, adaptability and team work are core components of this position. 

Job Duties
  • Ensure optimal client satisfaction via professional, enthusiastic and friendly service with all clients and team members
  • Answer inbound telephone sales calls, answer emails and assist with front counter customer service 
  • Coordinate detailed and accurate intake of information
  • Provide excellent communication skills
  • Qualify and maintain a database of new and existing customers 
  • Proficient in English language, mathematics (measurements/fractions), and proof reading
  • Able to accept and learn from constructive criticism; as well as, identify and escalate issues to supervisor in a proactive manner
  • Update product knowledge by learning new products
Job Requirements
  • Efficient data entry and typing skills with rigorous attention to detail
  • Strong computer skills; internet savvy with advanced proficiency of Google search, various web browsers, MS Office suite and POS software
  • Professional verbal/written communication and interpersonal skills
  • Self-motivated, able to work independently and as part of a team
  • Active listening skills; ability to work effectively under pressure
  • High school graduate with college, post-secondary education or equivalent experience
  • Operational hours: 9 AM – 5 PM, Monday thru Friday, with flexibility to accommodate pre-approved overtime, as company need requires
  • Must have own transportation
  • Fluently bilingual (French) – both spoken and written
  • Previous experience with Sage – Business Vision Essentials  
How to Apply
Only qualified individuals will be contacted for an interview.

Crystal Clear Bags Canada Inc. is committed to providing accommodation to ensure accessibility for all persons with disabilities. If you require accommodation during the hiring process, kindly let us know and we will work with you to provide suitable accommodation.

We look forward to hearing from you!