In this permanent full-time role in our London head office, you will report to the SAP B1 & Application Delivery Analyst, and will assist in the documentation, maintenance, and analysis of data related to Tribe in our ERP system (SAP Business One). This will include the updating of existing systems, creating & documenting procedures, database maintenance, and assisting in the on-going evolution of the company’s ERP system.
You will provide first line technical service and support to Tribe employees across Canada. Responsibilities include responding to questions about applications, programs, devices, and equipment, as well as performing troubleshooting procedures and solving technical problems related to computer hardware, software, components, and network connectivity. This includes but is not limited to desktop computers, laptops, mobile devices, printers, MS Office products, the phone and security system(s), and various commercial software.
Technical background with a combination of related certifications, education, and/or experience
Technical proficiency with MS Office, MS & MAC operating systems, anti-virus, and Windows
Ability to resolve minor technical problems with Network, terminals and other systems
Structured Query Language (SQL) knowledge an asset
Customer service skills including a professional telephone demeanour
Demonstrated knowledge of server 2008/2012, Windows 7/8 and VMware virtualized environments
Strong communication skills with the ability to coach/support in person, via phone, email, and text
Willingness and ability to learn
Knowledge of Crystal reporting is an asset
Ability to work occasional overtime and/or weekends will be required
Previous experience in a technical environment
We offer competitive salary, comprehensive benefits, continual learning and a thriving employee culture. Qualified applicants are encouraged to send their resume with transcript to: email@example.com.