IT Help Desk Support Representative

  • Tribe Medical Group Inc.
  • 580 Sovereign Road , London, ON, Canada
  • Mar 08, 2019
Information Technology

Job Description

In this permanent full-time role in our London head office, you will report to the SAP B1 & Application Delivery Analyst, and will assist in the documentation, maintenance, and analysis of data related to Tribe in our ERP system (SAP Business One). This will include the updating of existing systems, creating & documenting procedures, database maintenance, and assisting in the on-going evolution of the company’s ERP system.

You will provide first line technical service and support to Tribe employees across Canada. Responsibilities include responding to questions about applications, programs, devices, and equipment, as well as performing troubleshooting procedures and solving technical problems related to computer hardware, software, components, and network connectivity. This includes but is not limited to desktop computers, laptops, mobile devices, printers, MS Office products, the phone and security system(s), and various commercial software.

  • Technical background with a combination of related certifications, education, and/or experience
  • Technical proficiency with MS Office, MS & MAC operating systems, anti-virus, and Windows
  • Ability to resolve minor technical problems with Network, terminals and other systems
  • Structured Query Language (SQL) knowledge an asset
  • Customer service skills including a professional telephone demeanour
  • Demonstrated knowledge of server 2008/2012, Windows 7/8 and VMware virtualized environments
  • Strong communication skills with the ability to coach/support in person, via phone, email, and text
  • Willingness and ability to learn
  • Knowledge of Crystal reporting is an asset
  • Ability to work occasional overtime and/or weekends will be required
  • Previous experience in a technical environment

We offer competitive salary, comprehensive benefits, continual learning and a thriving employee culture.  Qualified applicants are encouraged to send their resume with transcript to: