Franchise Performance and Growth Manager

  • Oxford Learning Centres, Inc.
  • Unit 3 1700 Hyde Park Rd, London, ON, Canada
  • May 29, 2019
Any Teaching/Training

Job Description

The Opportunity
This multifaceted position as a Franchise Performance and Growth Manager is responsible for monitoring and documenting of both support &compliance within the unique supplemental education systems developed by Oxford Learning Centres Inc. Successful candidates will provide coaching to franchisees and their teams to improve performance, increase market share, and provide above average customer service to the families of their respective communities.  Applicants must be able to build relationships and make connections with franchisees, community partners, and across internal departments that are focused on providing the best possible customer experience in order to grow their locations.

At Oxford Learning Centres, we offer Canada’s only Cognitive Learning solution.  We aim to help each and every student achieve their highest potential.  Successful candidates will learn how to assess, program, teach our students, as well as translate that expertise into industry leading franchise business support.  

Your Mission
Create a partnership of mutual respect with the franchisee that aligns the goals of their organization with our Oxford Learning Centres’ operating system, business model, operational best practices, and brand identity. On your journey, your daily responsibilities will include the skill sets below:

  • Complete location audits using appropriate Oxford Learning tools and resources to ensure teams are operating within OLC methodologies & best practices.
  • Provide coaching and development for Franchisees to ensure they are receiving specific feedback about performance and have access to the resources to support continued growth of the franchise.
  • Consult with franchises and other OLC, Inc. staff to influence improved performance and growth for each location and franchised organization.
  • Aide in the creation and evaluation of community-based marketing plans to help franchisees increase visibility and awareness in their area of influence.
  • Build trust with franchisees as a way to influence positive growth within their organization.
  • Motivate large groups of staff and franchisees with engaging public speaking skills.
  • Communication skills an asset, with the aklibility to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships.
  • Help franchisees learn, integrate, and pass on key information relating to our specific brand of supplemental education through provided mediums of written, digital, online interactive, and in person sessions.
  • Strong diagnostic skills allowing you to monitor locations through our digital platform and evaluate locations for ever evolving needs of performance and training.
  • Implementation & Development of strategic plans to address operational shortfalls, either to boost system compliance, or to assist in capturing increased market share.
Your Expertise
Experience in leadership, management and influencing others, with a willingness to learn and grow. Self-driven to accomplish tasks within a targeted timeline while working within a team support system.

  • Completion of a post-secondary program leading to a Bachelor’s Degree or Diploma from an accredited institution is mandatory.
  • Knowledge and support of the Oxford Learning Centres’ technical and operating systems; ability to explain the rationale and foundation for the system is a benefit, training will be provided for applicants from outside the system who fulfill all other requirements. Ability to learn new systems is a must for all applicants. 
  • Ability to establish credibility and communicate effectively both verbally and in writing.
  • Ability to travel and work a flexible schedule including evenings and weekends is required.
  • Knowledge of and skill in using application software including Word, Excel, Microsoft Outlook, and Internet functionality.
  • Knowledge of retail operations, including real estate, construction, marketing, training, and operations is an asset.
  • Skill of problem solving is a must, including helping individuals to understand how to evaluate problems from various angles, goals, and various courses of action.
  • Ability to lift up to 20 pounds is required.
Your Work Environment

You will be required to learn the Oxford Learning System by working out of an Oxford Learning Location as well as spending time at our Head Office.  Once training has been completed to our satisfaction, working remotely is a possibility. Travel could take up to 40% of your time. 

Key Competencies

Getting Results
  • Ability to drive for results, focus on the customer and build realistic plans.
  • Ability to think quickly and troubleshoot effectively.
  • Can motivate stakeholders to drive increased performance
  • Confidence in the system that will allow you to hold your position when helping to generate progress through compliance.

  • Having the ability to think strategically, demonstrate agility in crisis, and think creatively when others cannot.
  • apply financial acumen and utilizing digital resources to project and predict the needs of a business
  • This position requires support via phone and email during off hours, prompt service to franchisees in need must be paramount
  •  Ability to read the situation and adjust approaches on a case by case basis to ensure that each franchisee receives customized support (while still ensuring system adherence) is a must.

Working with People
  • Excited to build partnerships
  • Building and promoting teamwork within a center, within a region, and between franchisees & Head Office. 
  • Model ethical performance, communicate with impact, and influence others.

What We Offer

  • We offer a competitive salary
  • Dental/Health/Drug benefits
  • Wellness programs
  • A company-matching RRSP
  • Travel reimbursement 
  • Flexible schedule
  • Independent work environment
Only qualified applicants will be contacted.  Please send your CV and covering leter to