Services Coordinator

  • Trudell Medical Marketing Limited
  • 758 Third St., London, ON, Canada
  • Jun 01, 2019
Technical Support

Job Description

The Position: The Services Coordinator provides administrative support to TMML’s service activities; equipment repair, maintenance and installation. The coordinator interfaces with customers regarding open service requests as well as ensures requests are handled in a timely manner. This position supports the service team in prioritization, resource allocation, organization and transaction processing. The position also contributes to customer satisfaction by providing accurate, timely, and proactive communication for any open servicing needs.

 

Our Company: Trudell Medical Marketing Limited is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customer’s expectations in delivering cost effective solutions to improve patient outcomes.

 

Key Responsibilities:

  • Ensures proper coordination of repair service activities.
  • Maintain service parts inventory.
  • Provides scheduling assistance for field service and installations.
  • Ensures expenses for installations are tracked and recovered.
  • Processes manufacturer’s invoices for services.
  • Ensures return authorizations are processed.
  • Act as liaison with customers regarding technical support, service parts, estimates, repairs and delivery dates.
  • Ensures prompt response and follow up to all customer inquiries.

 

Requirements, Qualifications & Skills:

  • College Diploma in Business Administration or equivalent.
  • Minimum three (3) years of related work experience.
  • Good interpersonal skills.
  • Solid problem solving ability.
  • Strong organizational skills.
  • Demonstrated proficiency in Excel, MS Office Software and Inventory Management systems.

Essential Duties:

  • Ability to lift up to 50 lbs (23kg).

 

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Since 1922, Trudell Medical Marketing Limited, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 90 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

 

We offer development opportunities, employee recognition, fair and equitable compensation. Please submit your resume, to Human Resources, at hr@tmml.com.

 

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted. For more information, visit us at www.tmml.com. Trudell Medical Marketing Limited is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.