Administrative Support - Claims Department (12-14 month contract position)

  • Kent & Essex Mutual Insurance Company
  • 10 Creek Road, Chatham-Kent, ON, Canada
  • Oct 03, 2019
Any Insurance

Job Description

Claims Administrative Support (12 – 14 month contract position)

By joining the Team at KENT & ESSEX MUTUAL INSURANCE your career is headed in the right direction!   We are currently recruiting a new member to join our Claims Administrative Team. Reporting to the Claims Manager, this position will provide a full range of administrative support services to the claims department. 
  • Receive new claim reports and assign to the appropriate individual
  • Provide a full range of administrative support services which will include dealing with incoming documentation and communications with external clients and broker partners
  • Process payments for claim and issue claims handling cheques
  • Act as receptionist, answer phones during normal business hours, provide back-up support for other support staff during lunch hours, vacations, or other authorized absences, as required
  • Confidentially and appropriately collect and disseminate information, ensuring that sensitive, proprietary and confidential information is released only to those authorized.


The ideal candidate will possess:

  • Proven ability to consistently demonstrate high attention to detail and accuracy
  • Exceptional customer service skills, understanding how to communicate with policyholders who are in the midst of a stressful loss situation and insurance claim
  • Superior verbal and written communication skills with internal and external associates
  • Preference will be given to those applicants that have:
    • Completed the Business Insurance Program from a Community College
    • Completed or are in progress of CIP designation through the Insurance Institute
    • Experience within the insurance industry
  • 1-2 years office or administrative experience
  • Proficient with Microsoft Office Suite including Word, Excel and Outlook
  • Working knowledge of Cognition + or IBS would be considered an asset
  • Positive attitude and ability to work well within the team
  • Strong work ethic to manage multiple tasks in a busy environment and be able to prioritize.
KENT & ESSEX MUTUAL INSURANCE is a well-established local mutual insurance company proudly located in Chatham-Kent, offering a rewarding and positive environment to take that next step in your career.  We are a progressive company that believes in giving back to our community, ongoing training and development opportunities as well as providing a competitive compensation package.
Qualified applicants should apply in confidence to Human Resources by October 18, 2019 via email: 
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.  Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).