Reporting to the Human Resources Supervisor, the Human Resources Consultant develops and carries out Human Resource practices and objectives promoting an employee oriented, high performance culture that emphasizes quality, productivity and standards, and customer service provision.
The Human Resources Consultant coordinates the implementation of services, policies and programs and assists and advises the management team concerning Human Resources best practices.
In all activities, the Consultant acts in accordance with the policies and practices of the Children’s Aid Society of London and Middlesex (CASLM) and all legal and employment standard requirements.
The Human Resources Consultant is a leader and possesses the ability to take action and successfully manage difficult situations. The position demonstrates leadership behaviours and actions consistent with the CASLM. QUALIFICATIONS
Successful completion of post-secondary education with a focus in Human Resources or post graduate studies at a community college in Human Resource Management
Certified Human Resources Professional designation required
Minimum of 3 years human resource experience preferred
Experience in a unionized environment preferred
Proven knowledge and skills in the delivery of Human Resource services
Strong communication and presentation skills
Ability to perform during periods of multiple demands
Ability to understand and manage with complex situations
Ability to effectively manage conflict and balance competing demands
Superior customer service skills with a focus on empowerment, respect and collaboration
Proven ability to work collaboratively across the agency
Strong computer skills, including Microsoft Word, Excel, and Power Point
Strong bias for action, ability to work independently and strong critical thinking and negotiating skills
AREAS OF FOCUS Ethics, Values and Integrity
Understand and act in a manner consistent with the Human Resource Professionals Association
Practice in a manner consistent with CASLM values and philosophy
Adherence to service model expectations and commitments
Knowledge and Skill: Generic
Administer and/or provide People Services in any of the Human Resource areas:
Payroll and Benefits (including OMERS)
Human Resource Information System (Avanti)
Job Analysis
Performance Review
Attendance Management
Health and Safety
Labour Relations and Negotiations
Recruitment and Retention
Wellness
Compile information and maintain records ensuring that all required documentation, necessary to meet standards, is available
Identify and report trends and potential system limitations
Identify and report potential solutions and action plans
Negotiate and support effective conflict resolution seeking a win-win result
Conduct all action and activities in accordance with the policies and practices of the CASLM and all legal and employment standards requirements
Participate in relevant work groups and committees (i.e. Quality Improvement Projects, CASLM committees, community and provincial groups)
Maintain, implement and update human resource policies and procedures as needed
Provide information and general advice to all employees regarding Human Resource policies and procedures and services
Prepare and reconcile mandatory reports
Maintain confidentiality and display respect for employee privacy at all times
Maintain current knowledge of legislative changes specific to employment and employment standards
Payroll and Benefits: Specialized Knowledge and Skills
Orient new employees to the payroll and benefits system
Prepare and process payroll ensuring verification of all input and output. Complete monthly reconciliations
Complete monthly payroll summaries and journal entries
Prepare government and records of employment ensuring accuracy and timeliness
Process and maintain records of leaves of absence, including vacation and sick time, ensuring that payroll and benefit correspond to entitlements
Liaison and collaboration with the CASLM Finance Department
Health and Safety: Specialized Knowledge and Skills
Orient new employees to the Health and Safety policies and practices
Maintain Health and Safety records
Develop, update and execute Health and Safety policies and practices
Disseminate information about Health and Safety precautions and issues in the workplace. Assume a pro-active position focused on prevention
Provide advice and guidance to management and employees about safety practices
Respond to Health and Safety concerns efficiently and effectively with a focus on collaboration and inclusion
Team Collaboration & Engagement
Establish effective working relationships with colleagues and community partners
Relate in a professional, purposeful and transparent manner
Collaboratively develop strategies to deliver, improve and evaluate services to employees
Communicate and support key internal stakeholders, inclusive of problem solving and troubleshooting support
Offer support and extend oneself to team members, colleagues across the CASLM and community partners
Customer Service
Honor all the CASLM’s commitments to customers by providing helpful, courteous, accessible, responsive and knowledgeable service
Adept at focusing individualized attention resulting in consistent, high-level customer satisfaction
Fully available to the customer by being flexible with time and schedule in order to provide information and service
Anticipate customer needs and quickly adapts solutions
Help customers navigate systems with greater ease by explaining the services offered and the requirements to access services
Health and Safety
Delivery of service is completed in a safe manner and exhibits good judgment and problem solving skills.
Ensure the Human Resources Supervisor is apprised of any health and safety issues in the performance of his/her duties in a timely fashion.
Other All other duties within the spirit, scope and purpose of the job at the management’s request