Customer Support Representative

  • Lanier Healthcare Canada
  • 36 980 Adelaide St S, London, ON, Canada
  • Jan 03, 2020
Customer Service

Job Description

Customer Support Representative

Lanier Healthcare Canada provides software and technology for the healthcare industry. We specialize in workflow automation for the Electronic Medical Record and we simplify this by providing innovative software solutions that can speech enable the EMR.
We are currently seeking a Customer Support Representative that can work with Healthcare Professionals in a fast paced hospital environment. Experience with Voice Recognition software is an asset. This is a full time contract position that could lead to a permanent position. 

  • Responds to customer support calls.
  • Acts as the first line support person for customer issues.
  • Triage and troubleshoot issues to determine impact to users, root cause and resolution.
  • Escalates issues that cannot be resolved to next level support and or management.
  • Updates customer during resolution activities and provides a detailed summary of resolution steps once complete.
  • Provides training of product users, new installations (where required) and recurring training in a complete and thorough manner whenever needed. 
  • Develops high-level relationship with customers and contributes to their satisfaction.
  • Available for after hours work and working flexible schedules.
  • Proven organizational ability - must possess time management skills, be flexible and enjoy a fast-paced environment.
  • Must be graduate of a technical college or equivalent with a minimum of one year experience.
  • Must be computer and network literate.
  • Knowledge in all aspects of Health Information Systems (HIS), including applications and HL7 interfaces would be an asset.
  • Excellent communication skills
  • Fluent in MS Office suite
  • Available 24/7 technical support when required.
  • Must have and maintain a dependable vehicle and appropriate insurance
  • Must have and maintain a valid driver’s license

We offer a competitive compensation and benefits package. If you are interested in becoming a member of our support team, please email your resume to