Manager Technical Services and Training

  • STIHL Limited
  • 1515 Sise Road, London, ON, Canada
  • May 16, 2020
Other Other

Job Description

MANAGER, TECHNICAL SERVICES AND TRAINING
 
STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada.  We have an immediate opening at our London head office for the position of Manager, Technical Services and Training, Eastern Ontario & Western Quebec.  This is a full-time permanent position working out of our London, Ontario office and reports to the National Manager, Technical Services.

 

DUTIES
 
  • Provide small engine technical assistance to STIHL Dealers and End Users
  • Review and adjudicate warranty claims
  • Conduct Service Schools, Technician Updates, End User Safety and Maintenance Training (Instructor)
  • Regional/Provincial travel 30% of the time amounting to approximately 40 overnights per annum
  • Provide Product Field Demonstrations
  • Reporting – field reports, trip reports, internal reporting
  • Written translation of technical documents (English to French)
  • Participate in creation of technical documents
  • Assist Customer Service with technical product queries
  • Provide technical advice to sales team across Canada
  • Help maintain an orderly and safe technical shop
   
QUALIFICATIONS
 
  • Fluently bilingual
  • Two and four-cycle engine knowledge
  • Strong communication skills both written and verbal
  • Experience with presentations in a classroom setting
  • Strong organizational and problem solving skills
  • STIHL product knowledge an asset
  • A post-secondary education and/or related training
  • Ability to work well in a team environment as well as independently
  • Comfortable collaborating with technical peers to resolve issues
 
 
We offer excellent working conditions, a competitive compensation package and a comprehensive benefits plan.  If you are interested in applying please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca
 
We thank all applicants in advance; however only those under consideration will be contacted.
 
Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.