Customer Service Representative (Ecommerce & Showroom)

  • Lovers atWork Office Furniture
  • 200 Adelaide St S, London, ON, Canada
  • Dec 01, 2020
Sales

Job Description

 
 
 

Customer Service Representative (Ecommerce & Showroom)

Currently, we are in need of a new team member to be part of our ecommerce and showroom team.  

The successful individual will be a multi-tasker who is passionate about being accurate and helpful.

This would be a great position for someone with a passion for interior design, marketing and technology.




A little about us...

We approach sales in a low pressure way, and are proud to offer our many loyal clients and new customers expert assistance, design help and proper solutions.

With a 37+ year reputation as a reliable provider of furniture solutions, the Lovers atWork Office Furniture team is an area leader in office furniture and space planning.

It is a joy to help solve workspace needs and see new offices come together to support the valuable work of our clients.



What your work day would look like:
  • Come into work with a positive multi-generational team (Mon - Fri)
  • Help sort sales and leads through email
  • Welcome online customers through live chat agent software
  • Be part of our showroom team, answering phones and offering assistance to customer guests
  • Help online customers decide on website products by providing information, images and quick video through live chat and email
  • Build understanding, knowledge and experience in office furniture and space planning solutions
  • Log activity and assist in reporting in specific spreadsheets
  • Track and follow up orders to inform customers
  • Smile as you leave knowing your day was filled with accomplishments and connections


Skills needed:
  • High skill level in written and verbal communication (English)
  • Knowledge and ability using Google Apps (Gmail, Docs, Sheets)
  • Provide positive, cheerful, and helpful follow-up with a sense of urgency
  • French language skills a plus
  • Always be available to act with integrity and honesty


 
Employment compensation Includes:
  • Hourly Wage
  • Team Commission
  • Group Insurance Plan



Please email your amazingly unique cover letter and professional resume in pdf form only to vallover@atwork.ca

Note "atWork Position 6T1220v1 resume submittal" on the cover letter. If you don't, we don't read it - got it?



Thank you and best of luck in your search!

Valerie Lover
Human Resources
www.atWork.ca
 
(Our showroom and office is in London Ontario and is owned locally.)