Client Caseworker (0.8 FTE, 30 hours per week) St. Joseph’s Hospice is a charitable organization providing compassionate care and companionship to palliative clients, their caregivers and the bereaved, while recognizing their unique needs. Hospice programs and services are offered at no cost and are available irrespective of age, gender, religion, race, ethnicity or economic status.
Whether in the community, our wellness centre, or our 10-suite residence, St. Joseph’s Hospice provides specialized programs and services with a person-centred holistic approach. Individuals and families are intimately involved in creating their own plan of care which best addresses their unique needs. Our competent and committed Hospice staff and volunteers work together as a team, with other community partners and service providers, to provide full support and quality hospice palliative care.
Working within the Community & Supportive Care department, and in accordance with the Mission, Vision and Values of St. Joseph’s Hospice, the Client Caseworkeris responsible for ensuring that Hospice clients and family members receive exemplary care and support within the community.
Key accountabilities of this position include, but are not limited to:
Screening referrals for Hospice community support criteria
Conducting home visits to perform initial holistic assessments of client/family units and risk assessment for volunteer support
Assessing clients/family for psychosocial and spiritual needs and makes in-house referrals as appropriate
Developing, documenting, and maintaining a client’s plan of care
Ensuring regular assessment of client/family needs and adjusts plan of care accordingly
Educating clients/families about additional community resources
Advocating on behalf of client/families with SWLHIN PCOT care coordinators
Liaising with referral partners regarding client/family needs and current status
Communicating client/family needs to the Coordinator of Volunteer Services through referral for in-home volunteer visitors (including complementary therapists)
Monitoring volunteer reports and provides volunteers with direction, advice and support
Reporting volunteer concerns to Coordinator of Volunteer Services
Completing client incident reports as necessary
Inputting monthly client surveys into HPCO data base
Maintaining current and accurate client data in data base and other formats
Developing collaborative partnerships with organizations such as United Way and Community Support Services (CSS)
In collaboration with members of the interdisciplinary team, providing input into the direction of policies and programs specific to community clients
Representing St. Joseph’s Hospice in a positive and professional manner and promotes the best interest of the organization through speaking engagements and participation in supportive care programs such as memorial services and community dinners.
Please note: In light of COVID-19, this position is temporarily remote.
To perform this role successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or abilities required.
Bachelor of Social Work (BSW) with current registration and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
3 – 5 years of related experience including community service delivery
Demonstrated knowledge of the palliative care-chronic disease continuum, as well as grief and bereavement
Strong knowledge of related community resources
Demonstrated knowledge and commitment to the principles of patient and family centered care
Demonstrates a high level of communication and interpersonal skills to assess clients and build rapport with clients and family members
In light of this position being temporarily remote due to COVID-19, the candidate must be comfortable with conducting remote/virtual assessments and counselling
Experience in community services program development
Embodies a warm, caring, calm and genuine approach when interacting with others
Experience working with volunteers
Ability to maintain strict confidentiality, exercise tact and diplomacy, and exhibit good judgement and critical thinking
A certificate in the Fundamentals of Hospice Palliative Care, or the commitment to obtain
Demonstrated relationship management skills consistent with the Mission, Vision, and Values of St. Joseph’s Hospice
Willingness to work flexible hours and possess reliable personal transportation and be approved by insurance carrier to drive personal vehicle
Demonstrated knowledge and commitment to the Health Ethics Guide of the Catholic Health Alliance of Canada (CHAC)
St. Joseph’s Hospice is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. If you require any accommodations to fully and fairly participate in the application, interview or selection process, please contact Human Resources at 519-931-3476 or email@example.com and we will endeavour to provide a suitable accommodation in a manner that takes into account your accessibility needs.
To apply, please submit your resume and covering letter by January 10, 2021 to: