Location – Calgary, AB or London, ON (remote applicants will be considered)
Reports to – Manager, Dealer Delivery Fixed Operations
Quorum is currently looking for a Dealer Delivery Specialist, Fixed Operations to join our growing team.
THE COMPANY Quorum focuses on developing innovative and integrated software tools and applications for our dealership customers. We couldn’t do it without key team members that are as enthusiastic about the technology as they are about helping customers be happy.
Dealer Delivery Specialist, Fixed Operations – Quorum’s Dealer Delivery Specialist, Fixed Operations will be responsible to provide new and existing client with hands-on training during our implementation process as well as services related to Quorum’s software products. You will be part of a team that is responsible for providing and testing customer set-up, conducting training sessions and investigating customer concerns through proactive customer management and “best practice” methods.
The delivery team is comprised of individuals whose combined experience will be in parts, sales, service and accounting. You will be required to travel extensively to client sites throughout Canada and the United States, typically spending 65% of the work time visiting clients.
Creation and updating of training team process documentation
Monitor the effectiveness of current training programs and help create training strategies to improved the training experience
Execute project tasks and ensure that project timelines and company standards are consistently met
Carryout setup, training and reporting protocols that help meet departmental goals
Assist others in the creation of project plans and training material
Work closely with peers to maximize team performance and efficiency
Work with cross-functional teams to ensure that the customer experience is as seamless as possible
Conduct remote and onsite training sessions for new and existing clients
Qualifications and Education Requirements
3 years automotive dealership experience in the Service or Parts environment is preferred
Strong analytical and problem solving skills
Previous experience providing IT support is an asset
Completion of some post-secondary courses preferred
Excellent communication skills, both written and verbal
Positive and confident attitude
Ability to work in a team environment
Excellent time management skills
Ability to multi-task and work independently in a fast paced environment
Drive for results and resolution
Communicate effectively and influence others
Be creative and innovative
Facilitate and adapt to change
Work with integrity and organizational values
Criminal background check required
ABOUT QUORUM Quorum Information Technologies Inc. offers integrated, innovative and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealerships and Original Equipment Manufacturers (OEM) across North America. Implemented on their own, Quorum’s solutions and services allow dealership customers to drive greater results at less cost than using the competition. When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers.
Quorum’s Family of Brands DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership. Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize their efficiency and CSI through our F&I menu solution. XSellerator,a Dealership Management System (DMS) that automates, integrates and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction. Advantage, a full showroom system for both franchised and independent dealerships and a comprehensive operating system that includes accounting for the independent market.
Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please go to www.QuorumInfoTech.com.
Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Quorum offers competitive salary and benefits packages and an incredible work environment. This is a full time salaried position with an excellent compensation plan. To apply for this position please visit Quorum’s Career Site.
**Only those candidates that meet our requirements for this position will be contacted**