Information Technology Supervisor

  • Aspire Food Group Canada Ltd.
  • London, ON, Canada
  • Feb 26, 2021
Information Technology

Job Description

We refuse to live in a world where food and nutrition insecurity abound, and we have the Audacity, Skills, Passion, Ingenuity, Rebelliousness and commitment to Excellence (ASPIRE) to do something about it.

We are an award-winning social enterprise with a focus on addressing food insecurity and promoting healthier lifestyles using insects as a sustainable, wholesome source of nutrition. We do this by pioneering sustainable insect agriculture for the good of all.

Information Technology Supervisor

Reporting to the Plant Manager, the Information Technology Supervisor will be instrumental in implementing and maintaining the IT infrastructure.  This role will collaborate with all stakeholders, provide excellent customer service, and will promote a solutions environment. 

  • Promote a Health and Safety, Food Safety, and GMP culture
  • A focus on a Lean Culture that promotes performance by analyzing data to reduce waste, inefficiencies, while improving working conditions
  • Manage IT systems and ensure recovery plans are in place
  • Manager cyber security, capacity planning, and storage requirements
  • Manage Aspire’s social media platforms 
  • Create clear standards, KPI’s, and policies ensuring all regulatory requirements are met
  • Accountable for all IT budgetary requirements, Inventory forecast, ordering equipment, price negotiations  
  • Manager all IT equipment including all audit requirements
  • Ensure compliance with PIPEDA, clear understanding of applicable IT laws
  • Build a strong infrastructure to create, process, and store electronic data
  • Ensure immediate corrective action is taken to ensure customer expectations and demands are met
  • Foster positive relationships with external vendors, regulatory bodies, and employees
  • Participate and promote a new hire experience.  Order equipment, provide access, and participate in training
  • Work closely with Production and manage IT requirements   
  • Ensure discrepancies/errors are investigated and resolved quickly. Escalate for resolution where appropriate
  • Develop and maintain SOPs, forms, policies, and procedures
  • Ensure compliance and participate in internal and external audits (BRC/SQF)
  • Provide guidance to direct reports. Complete performance reviews. Coach, mentor and advise employees

  • Minimum 5 years experience working as a Supervisor or Manager in a technical support role
  • University or College degree with a focus on IT Infrastructure
  • Experience with NetSuite is considered an asset
  • Knowledge of plant start up
  • In-depth knowledge of operating systems, held desk software, and IT security
  • You have a clear focus and understanding on Project Management
  • You will develop Lean practices and principals 
  • Willing to be trained in different levels of Lean
  • You can clearly communicate with all levels within Aspire Foods
  • Excellent organization, time management skills
  • You have a strong attention to detail, clearly communicate both written and verbal
  • Ability to work in a fast-paced environment
  • Able to work within a team with strong interpersonal skills to include leadership and collaborative influence skills
  • Minimal travel, drivers’ licence is required
  • If required, you can work outside of your normal work schedule 
  • You can stand for long periods of time, use of a respirator, bend, twist, kneel, and work in extreme cold when required

Aspire welcomes all applicants and is committed to a diverse workforce. If you require an accommodation, please advise the Human Resources Department of any required accommodation needs.