Collections Agent

  • Canaccede Financial Group
  • Suite 900 140 Fullarton St, London, ON, Canada
  • Mar 05, 2021
Financial Services

Job Description

Company Information
Canaccede Financial Group Ltd. and its subsidiaries (collectively “Canaccede”) are Canadian industry leaders in specialized investment and financial services products. Through our acquisition entities and our managing and servicing entity, Canaccede International Management Ltd., we have been working with a broad cross-section of lenders and financial institutions in the acquisition and services of insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances.  Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated consumer finance solutions.

The entire team at Canaccede is forward-looking and has an open growth-oriented corporate culture that offers motivated employees the opportunity to learn and grow with it. We have offices in Toronto and London, Ontario. The successful candidate will work out of our London office.

The File Clerk will work in our downtown London, Ontario office as part of a specialized team within the Insolvency Department, completing a variety of administrative duties to assist the other members of the Insolvency and Payment Processing team. The File Clerk will work through physical and electronic documents within the portfolios, ensuring all materials are scanned and entered into the databases accurately. The File Clerk will maintain, organize, and update the filing system, and remove and shred out of date materials from our records.

Job Duties
  • Retrieve, sort, and organize company mail, cheques and email
  • Distribute documents to the appropriate departments
  • Scan materials, and update databases accurately and accordingly
  • Track post dated cheques received.
  • Maintain, organize, and update filing system
  • Remove and shred out of date materials
  • Add or remove data from file records
  • Print deposit slips and match appropriate cheques for deposit.
  • Point of contact for deliveries and pickups for the London office.
  • Log returned mail for appropriate departments.
  • Other administrative duties as required by business need
  • High school diploma, GED or equivalent 
  • Post-secondary education in Business Administration or equivalent experience is an asset
  • Previous experience in a professional environment and experience in the Insolvent industry are assets
  • English/French bilingualism is an asset
  • Knowledge of MS Word, Excel, and previous experience with Databases are assets
  • Exceptional customer service skills 
  • Sound judgement and analysis to arrive at recommendations or conclusions
  • Ability to adhere to confidentiality when working with sensitive information
  • Ability to work with strong attention to detail and time lines
  • Ability to follow through and complete overlapping projects
  • Ability to interpret and implement company policies and procedures
  • Ability to build and maintain lasting relationships with corporate departments and key business partners
  • Ability to work independently as well as within a team/group
  • Effective communication skills with individuals at all levels of the organization, both verbal and written
  • Strong problem identification and problem resolution skills according to unique situations
  • Strong work ethic and integrity
  • Good organizational, time management and prioritizing skills
What’s great about working for Canaccede Financial Group?
Competitive total compensation structure, which includes competitive base salary, annual bonus program, deferred profit-sharing plan, group RRSP, 3 weeks’ paid vacation, paid sick days, company paid health, dental, vision, paramedical, life and travel insurance benefits, employee assistance program, and tuition reimbursement program.

We are committed to employee success! We provide all of our employees, whether they are in office or working from home, with the systems necessary for long term success, which includes your performance and communication tools. We have modified our onboarding process to help integrate you into the company even before your first day, and we will help connect you with all our current employees. Our Social Committee hosts virtual monthly activities, and we continue to find unique and fun ways to celebrate our successes as we navigate the uncharted waters of COVID-19.

When it is safe for all employees to return to our offices, you will be joined by co-workers and enjoy our open concept work environment, which is ideal for collaboration and team building. You will also get to enjoy your lunch with your colleagues in our expansive lunchroom filled with windows, booths, and social tables. Our Social Committee coordinates fun events on a regular basis – both inside and outside of the office. These include holiday lunches, pub nights, contests, and a weekly lottery, just to name a few. We happily spend time celebrating our employees’ personal and work-related accomplishments with awards, company-wide recognition, and of course, cake.

We care about giving back to the community. Each employee is provided with 1 paid day per year to volunteer at any registered charity of their choice. We also provide monthly donations to charities that are meaningful to our staff. To date, we have donated over $30,000 to local and national charities combined, all of which were selected by our employees.

Sound like a perfect fit for you? We think so too.

A culture of diversity and inclusion at Canaccede Financial Group Ltd. is imperative. We invite and encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Canaccede will provide accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Additional accessibility information and contact information can be found on the company website at

Candidates are encouraged to submit their resume and cover letter to Alma Gutierrez, Human Resources and Office Administrator, via email to We thank all candidates for their submission and will be in contact with candidates deemed to meet the above qualifications.

For more information about Canaccede Financial Group Ltd., please visit our company website at