Service Coordinator

  • Trojan Technologies
  • London, ON, Canada
  • Mar 23, 2021
Customer Service

Job Description

Position Summary
The Service Coordinator will work closely with the Commissioning Project Manager to provide project support and deliverables.  This is a technical role where emphasis will be on developing a deep understanding of Municipal and Industrial products, reviewing customer specifications, scope of supply and project summary, support project budget management, scheduling, preparing and processing service documentation,  maintains service databases, completes service administrative tasks, order entry and providing feedback to customers and Technicians in a timely manner. As a member of Service Operations team, the Service Coordinator participates in defining and delivering value to Trojan’s Municipal and Industrial customers to drive customer satisfaction and growth. 
 
Accountabilities
  • Reviews project specifications, scope of supply and project summary to drive clarity, quality and fulfillment throughout the project startup process
  • Supports Service, using product and project knowledge along with service tools to support successful, on-time and on budget startups and service visits
  • Supports Commissioning Project Manager to complete project activities and deliverables including the generation, submittal and review of work orders and commissioning documents
  • Works with the team to identify opportunities, define and solve problems
  • Manages Channel Partner Technicians and Trojan Technicians field schedules to ensure Customer’s schedule and requirements are met and continually providing feedback to all parties involved
  • Drives continuous improvement to technical documents and field related processes
  • Works in accordance with standard work

Critical Competencies / Leadership Anchors:
  • Strong team acumen and ability to work collaboratively in a cross functional environment (Leadership Anchor, Builds People, Teams & Organizations)
  • Brings energy, direction and purpose to the workplace every day. (Leadership Anchor, Builds People, Teams & Organizations)
  • Understands global business needs, anticipate future trends, implement improvement opportunities (Leadership Anchor, Charts the Course)
  • Results orientated ion - Manages work effectively within time constraints (Leadership Anchor, Leadership Anchor, Leads through DBS)
  • Must be able to apply Voice of Customer (VOC) to understand customer needs (Leadership Anchor, Drives Innovation and Growth)
  • Behaves in a way that is aligned with the Danaher Standards of Conduct.  (Leadership Anchor, Models Humility, Transparency & Integrity)
  • Must be able to effectively communicate in both written and verbal forms (Leadership Anchor, Charts the Course)
  • Self-motivated and able to manage concurrent, conflicting priorities under minimal supervision (Leadership Anchor, Charts the Course)
Qualifications
  • Post-secondary education in relevant field
  • 1-3 years of industry experience or a related customer service experience required
  • Occasional travel required
  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational and time management skills
  • The ability to work well under deadlines and to multitask
  • Strong networking skills, working both independently and in a group setting
  • Excellent critical thinking and problem-solving skills
  • BAAN experience considered an asset
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described.  Rather, they are intended to describe the general nature of the job.
*If interested, please apply through our website: https://www.trojantechnologies.com/en/about/careers 

Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hr@trojantechnologies.com