Customer Service Representative - Maternity Leave Vacancy
London, ON, Canada
Mar 31, 2021
CSP Medical has an immediate opening for a Contract Customer Service Representative to fill a maternity leave.
Through extensive research we have selected manufacturers from around the world with innovative products to offer our valued customers. Our greatest strength is our 50 years of experience with over 10,000 medical products and solutions. We provide convenience, selection and competitive pricing to all our customers. We take the time to consult with our customers to ensure that we understand their needs and find the best possible solutions.
The Customer Service Representative is responsible for handling customer inquiries. Some of these tasks including interacting with customers over the phone and/or via email and social media. Throughout all interactions the Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way.
Field questions and comments by phone/fax/e-mail from customers
Efficiently arrange for and provide answers or feedback to customers as required
Gather information from suppliers, internal resources and CSP staff as required
Communicate regularly with management regarding customer sentiment
Issue RMA’s as required (confirm with management if unsure)
Provide timely and accurate price quotations to all customers within 24 hours where at all possible
Verify all package and special discounts with management
Provide product and delivery information as required.
Suggest extra and/or alternative products to meet the customer’s needs
Repair quotations to be completed and coordinate with warehouse coordinator
Track order status and keep customer informed of exceptions
Assist the Marketing Department as directed
Maintain and update contact database with new customers, changes, and deletions
Process and follow-up trade show lead requests that are received from suppliers
Coordinate sending loaner/ demo units to interested customers.
Maintain and update the trade-in summary listing
Qualifications and Skills
Minimum 2 years customer service experience.
Excellent communication and organizational skills.
Proficiency with Windows and Microsoft Office (database experience is an asset).
A self-motivating, positive attitude with an ability to work well alone and in a team environment.