Enter Sales and Production information into ERP (Agriware – MS Dynamics NAV.)
Provide support to Inside Sales Manager for various aspects of plant order creation, including but not limited to: scheduling adjustments, forecast planning, material order changes, ensuring timely arrival of inputs, customer follow-up, and preparation for production.
Generate work orders and assign production inventory for workforce planning team.
Collaborate with interdisciplinary team members to ensure situational order adjustments are implemented.
Handle inquiries from a large client base at different points in their assigned production cycle.
Assist with integration of Excel forecast plan into ERP (Agriware - MS Dynamics NAV.)
Collaborate with Inside Sale Manager and VP of Sales: Customer Success to deliver an exceptional customer experience.
Develop CRM tools in ERP (Agriware – MS Dynamics NAV.)
General customer service duties: responding to inquiries via phone or email regarding inventory, planting dates, or material changes.
Trusted Propagator Program: Work with quality control to assess additional seed requirements, maintain seed vault inventory-in-trust, and reconcile usage.
General seed inventory management: conduct tests on older stock, advise customers of existing inventory, operate a FIFO usage system.
Provide Food Safety Letter of Assurance and Organic Certificate to customers for yearly audits.
Ensure Greenhouse is functioning within standards of the CFIA GCP (Greenhouse Certification Program) for audits, maintaining proper documentation for export purposes and inspections.
Cross trained to provide support in the absence of the administrative assistant: supply orders, customer inquiries, extensive production data entry.
Other sales, customer relations and administrative duties as required.
Physical Location/Work Environment:
The successful candidate will be an integral part of a core sales and administrative-focused team that acts as a first point of contact for our customer base. Our Administrative, Finance, HR and Management teams all function in an open plan office – the Production Coordinator will be an integral part in a small core team of professionals that foster an innovative, interdisciplinary, and collaborative culture, always striving to outperform. This position entails minimal time spent in the greenhouse (approximately 10-15 minutes a day,) as required.
Excellent communication skills, both written and verbal.
Intermediary experience with Microsoft Office suite.
Experience with Microsoft Dynamics NAV is an asset.
Commercial Horticultural experience not required, but an asset.
Demonstrated experience with scheduling in a production environment.
Must have reliable transportation.
$23 per hour, 40 hours per week in coordination with supervisor. Additional hours may be required to provide coverage during vacation absences and would be discussed on an asneeded basis.
Ontario Plants Propagation Ltd provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodations, please contact Human Resources via the methods above or at 519-637-2119. We thank all applicants for their interest. Only those meeting the requirements will be considered.