Business Change Specialist

  • Sifton Properties Limited
  • 1295 Riverbend Road, London, ON, Canada
  • Jun 18, 2021
Customer Service

Job Description

Who We Are

As an employer of choice, Sifton Properties Limited is a family owned and operated company that has been in business for over 95 years. We have a family-based culture where we trust, understand, support and care about each other. As team members, we are committed to making someones day better, through our collaboration, innovation and communications.

This is a 16 month contract.

If this sounds like you, please apply online today!

About the Role

  • The Business Change Specialist plays a vital role in preparing and supporting our teams throughout the lifecycle of projects. This includes overall stakeholder communication and engagement and involves identifying and managing the impacts of change on each individual and team. This role is also responsible for user support, training, data metrics and measurement, process changes and adoption of new initiatives. 

  • Communicate and support change with all stakeholders. Provide support for stakeholders throughout lifecycle of project to ensure a positive internal customer experience. This includes communicating the reasons for the change, benefits to them and their team, etc. 

  • Work with Business Analyst to relate software enhancements to business processes and provide direction to business units for updating business processes that are compliant with policies and procedures. 

  • Develop training programs to ensure successful implementation(s). This also involves facilitation, along with the ability to coordinate and schedule staff training for small, medium and on occasion, large groups.

Experience & Qualifications

  • Minimum 2-3 years' experience in a professional field related to project coordination, business analysis, or a specialized position related to change management processes. Hands on experience with structured methodologies for the design, development, implementation and maintenance of applications is an asset. 

  • Minimum 2 years of customer/user support experience in a large and complex customer environment.

  • High degree of emotional intelligence, strong analytical, critical thinking, sound judgement, and decision-making and problem-solving skills. 

  • Customer service orientation and the ability to work collaboratively, developing strong relationships, with excellent follow-through and attention to detail.

  • Excellent organizational, interpersonal, listening and communication skills. Experience in developing and presenting training to end users is an asset. 

  • Experience and proficiency in Microsoft Office products; in-depth experience with Excel in performing tests and quality control functions is required. Knowledge of and experience with customer management software is preferred. 

  • Proven ability to work with correlating large amounts of data and interpreting statistics.

  • Ability to adapt easily and quickly to changing priorities, responsibilities, needs and expectations. 

  • Salesforce experience would be an asset.

What We Can Offer You

Collaboration: You are set up for success with training/mentoring in your new team

Engagement: You will work in partnership with our Supervisors/Managers to build strong tenant/resident/customer experience skills.

Programs: Unique rewards and recognition program throughout the company.

Connections: Experience our company events and team engagement programs. 

Celebrations: Milestones are important to us as part of our team with special events.

Unique for you: Employee Assistance Program to support your confidentially in all that matters to you. 

Other perks include: discounted uniforms/other work wear items/discounted clothing for special events and discounted product offerings throughout our network.

AODA Statement

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.