Based in our London office (Work from Home during COVID), you will represent a major automotive manufacturer by answering a wide range of customer enquiries regarding their vehicles. As a Bilingual Customer Assistance Representative, you will focus on helping people by actively listening to their concerns, clarifying their specific issues and providing the best solution to meet their needs. It's more than a conversation, you are also acting as the voice of the client you represent.
We provide expert assistance for moments that matter.
Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, employees and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere, or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
We believe in relationships, value, change and YOU.
A Day in the Life of a Bilingual Customer Assistance Representative - Tier 1
At the start of your shift, you log in, make sure your system is connected, check your emails, and then be ready to start taking calls. You will get calls about absolutely everything from short, basic inquiries to longer, more complex situations regarding vehicle specifications, warranty coverage, repair issues, and everything in between!
You will build trust with each customer through listening with empathy, providing a prompt, positive response, resolving their concern, and taking every complaint seriously. You will document each call thoroughly and may also correspond with your customer by mail or email. You will have access to a diverse array of reference materials to provide your customer with an accurate response to their inquiry. Some of the more complex and difficult situations may need to be escalated to a Case Manager.
There is a lot to learn and always something to do, you have to give it time. It's OK if you don't know everything! If you need help, just ask, someone on our experienced team will know the answer. On breaks you can go outside, grab lunch, or just relax.
What we provide:
Your future is calling - Join Our Team!