KENT & ESSEX MUTUAL INSURANCE is a progressive, well-established property and casualty, mutual insurance company proudly located in Chatham-Kent providing insurance solutions through our trusted network of broker partners. We value our employee’s career growth and ongoing professional development. We value our community and our business partners and have for over 130 years. We believe in doing what's right and feeling good about it. We are looking for applicants who are motivated to learn and those that understand what exceptional customer service is.
As an Accident Benefits Adjuster, you will be helping people truly in need. You will be responsible for dealing with our customers and promptly identifying and meeting their needs, ensuring timely and thorough investigation. This includes identifying eligibility and/or entitlement, ensuring quick access to all available benefits to promote treatment and recovery, and helping the claimant return to their pre-accident status.
Actively participate with claimants, physicians, treatment providers, employers, rehabilitation workers and other industry professionals
Investigate, evaluate, negotiate low to medium complexity of claims in accordance with the SABS legislation
Manage claims with tact and professionalism
Timely, accurate reserving in line with Company protocols and guidelines
Maintain control over expenses through pro-active handling techniques
What You Bring to This Role
Minimum of 1 year experience in a customer service and office environment
Minimum of 1 year of Accident Benefit claims experience or related experience preferred
Post-secondary education or equivalent experience (Kinesiology or Health Sciences is preferred)
Strong knowledge of computers, MS Office programs and the ability to learn new software with ease
Dedicated to delivering an exceptional customer experience
Effective communication and negotiation skills
Ability to cross-reference information with attention to detail
Ability to read, interpret and apply relevant legislation
What We Offer
Location – This position can be a mix of in office and remote
An incredible team of smart and supportive people
Comprehensive benefits, ongoing education, and a competitive compensation package
A culture of spirit, fun and enthusiasm
A company that values diversity, our business partners, our community and the health and well-being of our team
Please apply in confidence to Human Resources by email to firstname.lastname@example.org before August 4, 2021. We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Kent & Essex Mutual will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.