Bilingual Insolvency Administrator

  • Canaccede Financial Group
  • Suite 900 140 Fullarton St, London, ON, Canada
  • Aug 10, 2021
Financial Services

Job Description

Company Information
Canaccede Financial Group Ltd. and its subsidiaries (collectively “Canaccede”) are Canadian industry leaders in specialized investment and financial services products. Through our acquisition entities and our managing and servicing entity, Canaccede International Management Ltd., we have been working with a broad cross-section of lenders and financial institutions in the acquisition and services of insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances.  Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated consumer finance solutions.

The entire team at Canaccede is forward-looking and has an open growth-oriented corporate culture that offers motivated employees the opportunity to learn and grow with it. We have offices in Toronto and London, Ontario. 

The successful candidate will initially work from home and there is potential for the position to be a permanent work from home opportunity. Our ideal candidate is located in Ontario, with ability to travel to either of our locations to work in office, if and when necessary.

Job Title
Bilingual Insolvency Administrator

Reports To
Manager, Insolvency

Canaccede Financial Group is seeking a Bilingual Insolvency Administrator, who is responsible for processing all account updates for our insolvent accounts. This includes reviewing and updating account information, maintaining accurate records on insolvent accounts, and monitoring received payments. The Insolvency Administrator works with French and English-speaking trustees throughout Canada, ensuring appropriate steps are followed in effort for Canaccede to receive payment on all accounts. The Insolvency Administrator supports multiple departments, assuming responsibility for accounts transferred from other departments if they become insolvent.

Job Duties
  • Respond to trustee inquiries, providing professional, timely, and accurate services through various communication channels, such as phone, email, and fax, both in French and English
  • Process insolvency documents, such as filing Proof of Claims, accounting for status changes and updates
  • Issue Proofs of Claims via e-mail or fax
  • Compile and maintain all required paperwork, records and documents, including verifying and updating all pertinent information, both in French and English
  • Communicate details of complex debtor and trustee inquiries to Specialist or Management
  • Maintain detailed administrative and procedural processes for ongoing history and referencing
  • Identify questionable accounts and communicate details to management
  • Scan materials, and update databases accurately and accordingly
  • Maintain, organize, and update filing system
  • Support Operational Teams with communications between Canaccede and their French speaking contacts such as, Trustees, Consumer Credit Associations, customers and/or external Operational partners and agencies
  • Other duties as reasonably assigned

  • English/French bilingualism required
  • Minimum one year of experience in Insolvency industry
  • High school diploma, GED or equivalent
  • Post-secondary education in Business Administration or equivalent experience is an asset
  • Strong knowledge of MS Excel
  • Previous experience with Databases
  • Experience with accurately administering documents within a System of Record
  • Exceptional customer service skills 
  • Accuracy and attention to detail while working under tight deadlines
  • Ability to work independently as well as within a team/group, providing professional advice or direction to other employees as necessary
  • Strong problem identification and problem resolution skills according to unique situation

Working Conditions
  • Physical demands typical to an office environment/administrative role.
  • Movement from one spot to another is expected, as is standard within any office setting.
  • Sitting for long periods of time.
  • Standing for at least one hour is anticipated.
  • Limited Light physical effort (bending, reaching, carrying light items, walking, standing), defined as more than 5 hours/week.
  • Constant manual dexterity (eye/hand movements requiring precision, accuracy and/or fine motor control), defined as more than 30 hours/week.
  • Constant Visual effort (concentrated reading of documentation or close monitoring of computer terminals and display patters), defined as more than 30 hours/week.
  • Ability to work extended hours to meet tight deadlines.
  • Regular simultaneous multiple demands which must be attended to ‘on the spot’.
  • Regular accelerated work pace based on a fluctuating volume of customer contacts.
  • Constant attention to detail, subject to frequent interruptions that require immediate attention.
  • Travel, as may be required.

What’s great about working for Canaccede Financial Group?
Competitive total compensation structure, which includes competitive base salary, annual bonus program, deferred profit-sharing plan, group RRSP, 3 weeks’ paid vacation, paid sick days, company paid health, dental, vision, paramedical, life and travel insurance benefits, employee assistance program, and tuition reimbursement program.

While working from home we are sure to provide our employees with the systems necessary for long term success, which includes your performance and communication tools. We have also modified our onboarding process to help integrate you into the company even before your first day, and we will help connect you with all our current employees. Our Social Committee hosts virtual monthly activities, and we continue to find unique and fun ways to celebrate our successes while remote.

When it is safe for all employees to return to our offices you will get to enjoy our open concept work environment, which is ideal for collaboration and team building. Enjoy your lunch with your colleagues in our expansive lunchroom filled with windows, booths, and social tables. Our Social Committee coordinates fun events on a regular basis – both inside and outside of the office. These include holiday lunches, pub nights, contests, and a weekly lottery, just to name a few. We happily spend time celebrating our employees’ personal and work-related accomplishments with awards, company-wide recognition, and of course, cake.

We care about giving back to the community. Each employee is provided with 1 paid day per year to volunteer at any registered charity of their choice. We also provide monthly donations to charities that are meaningful to our staff. To date, we have donated over $30,000 to local and national charities combined, all of which were selected by our employees.

Sound like a perfect fit for you? We think so too.

A culture of diversity and inclusion at Canaccede Financial Group Ltd. is imperative. We invite and encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Canaccede will provide accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Additional accessibility information and contact information can be found on the company website at

Candidates are encouraged to submit their resume and cover letter to Alma Gutierrez, Human Resources and Office Administrator, via email to We thank all candidates for their submission and will be in contact with candidates deemed to meet the above qualifications.

For more information about Canaccede Financial Group Ltd., please visit our company website at