Digital Support Staff

  • South London Neighbourhood Resource Centre
  • 1119 Jalna Blvd, London, ON, Canada
  • Aug 19, 2021

Job Description

Report to:  The Digital Support Staff will be an employee of the South London Neighbourhood Resource Centre (SLNRC).  Day-to-day supervision/consultation will be provided by the Director of Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

Qualifications:  Diploma or Bachelor degree in computer science or related field in running computer literacy or related programs will be an asset.

Hours: Days, evenings & weekends based on need
Week: 37.5hrs/week

Salary: $23/hr.

Summary of position:

  • Identify the needs and trends to provide appropriate programs for newcomer clients to enhance their computer skills
  • In co-ordination with the Newcomer Settlement Services staff, develop, plan and coordinate lessons and activities that support newcomer clients’ acquisition of basic computer skills
  • Create flyers, posters and other promotional materials to advertise the programs through various channels and platforms 
  • Facilitate computer literacy lessons and activities to teach newcomer clients computer usage skills for their daily life, either in-person or virtual
  • Instruct in a manner that help newcomers develop confidence in their computer skills
  • Track and communicate participants' advancement throughout the training period

Administration & Responsibilities:
  • Provide referral services to newcomer clients in areas pertinent to settlement issues
  • Maintain accurate written records and files pertaining to settlement services provided to clients.
  • Enters statistical information in a data system using an IRCC approved tracking system, known as (iCARE)
  • Ensure appropriate and confidential handling of client information
  • Attends staff meetings and training opportunities
  • Operate in accordance with policies, procedures, guidelines and protocols of the SLNRC
  • Participate as a member of SLNRC team by furthering collective team goals.
  • Involve resourceful individuals from different community services in these programs
  • Accept other duties as assigned by the Director of the Newcomer Settlement Services

Additional assets would include:
  • Experience working within culturally diverse environments
  • Experience in planning and running computer literacy or related programs
  • Excellent computer skills and knowledge of relevant software
  • Ability to work independently as well as within a team.
  • Passionate about fostering computer literacy
  • Additional languages are an asset
  • Must have a current Vulnerable Sector Check
  • First Aid and CPR certified
  • Must have a registered Social Insurance Number and eligible to work in Canada.

This is an Internal and External posting. If you are interested in applying for this position, please submit your resume and a detailed cover letter by EMAIL ONLY by September 13, 2021 (5:00pm deadline) to: Vincent Tao, Administration Coordinator at

We work together to empower and enrich the neighbourhood in an inclusive environment