Digital Support Staff

  • South London Neighbourhood Resource Centre
  • 1119 Jalna Blvd, London, ON, Canada
  • Aug 19, 2021
Any

Job Description

Report to:  The Digital Support Staff will be an employee of the South London Neighbourhood Resource Centre (SLNRC).  Day-to-day supervision/consultation will be provided by the Director of Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

Qualifications:  Diploma or Bachelor degree in computer science or related field in running computer literacy or related programs will be an asset.

Commitment:
Hours: Days, evenings & weekends based on need
Week: 37.5hrs/week

Salary: $23/hr.

Summary of position:

  • Identify the needs and trends to provide appropriate programs for newcomer clients to enhance their computer skills
  • In co-ordination with the Newcomer Settlement Services staff, develop, plan and coordinate lessons and activities that support newcomer clients’ acquisition of basic computer skills
  • Create flyers, posters and other promotional materials to advertise the programs through various channels and platforms 
  • Facilitate computer literacy lessons and activities to teach newcomer clients computer usage skills for their daily life, either in-person or virtual
  • Instruct in a manner that help newcomers develop confidence in their computer skills
  • Track and communicate participants' advancement throughout the training period

Administration & Responsibilities:
  • Provide referral services to newcomer clients in areas pertinent to settlement issues
  • Maintain accurate written records and files pertaining to settlement services provided to clients.
  • Enters statistical information in a data system using an IRCC approved tracking system, known as (iCARE)
  • Ensure appropriate and confidential handling of client information
  • Attends staff meetings and training opportunities
  • Operate in accordance with policies, procedures, guidelines and protocols of the SLNRC
  • Participate as a member of SLNRC team by furthering collective team goals.
  • Involve resourceful individuals from different community services in these programs
  • Accept other duties as assigned by the Director of the Newcomer Settlement Services

Additional assets would include:
  • Experience working within culturally diverse environments
  • Experience in planning and running computer literacy or related programs
  • Excellent computer skills and knowledge of relevant software
  • Ability to work independently as well as within a team.
  • Passionate about fostering computer literacy
  • Additional languages are an asset
  • Must have a current Vulnerable Sector Check
  • First Aid and CPR certified
  • Must have a registered Social Insurance Number and eligible to work in Canada.



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This is an Internal and External posting. If you are interested in applying for this position, please submit your resume and a detailed cover letter by EMAIL ONLY by September 13, 2021 (5:00pm deadline) to: Vincent Tao, Administration Coordinator at Vtao@slnrc.ca

We work together to empower and enrich the neighbourhood in an inclusive environment