Case Manager

  • Canadian Mental Health Association - Oxford County
  • Woodstock, ON, Canada
  • Aug 26, 2021
Contract Other

Job Description

Position Description:         Case Manager
                                             Full-Time Contract up to 6 months

Anticipated Start Date:      September 2021

Position Responsibilities:

Working within a multi-disciplinary team framework throughout Oxford County, the Case Manager will provide support to individuals with a serious and persistent mental illness, developmental disorder, or Acquired Brain Injury.

  • Establish a working and supportive relationship with clients
  • Assess clients’ mental, physical and emotional functional abilities and needs and investigates client’s present resources
  • Liaise with other professionals and with the community for the benefit of the client while adhering to the principle of confidentiality.
  • Advocate for client rights as necessary or ensure self-advocacy
  • Support and assists family members with issues related to the client’s mental illness
  • Devise a service plan with the client, establishing goals to meet determined needs
  • Provides skill teaching, concrete counselling, and support to clients to assist in goal achievement
  • Monitor symptomology, medication, and activities of daily living to help improve individuals’ ability to function on a day to day basis and within the community
  • Provide assistance with financial management.
  • Provide crisis support and crisis prevention planning
  • Provide vocational and occupational support
  • Work in collaboration with partners and various CMHA teams including Housing, Court, Crisis, and Concurrent Teams to provide timely interventions
  • Provide discharge planning
  • Carry out the policies and procedures of CMHA-Oxford, as set forth in the Policy and Procedure manual
  • Maintain current and accurate client documentation records as per agency policy
  • Ongoing professional skill development/continuing education towards the delivery of mental health services
  • Meet with the supervisor for clinical supervision and participate in peer supervision with Team Leaders


Formal Education & Training

  • RPN, RN, OT, BSW or MSW required
  • Currently registered or in the process of registering with the Ontario College of Social Workers and Social Service Workers, the College of Nurses of Ontario, or the College of Occupational Therapists of Ontario is required, as per the Collective Agreement
  • Current  CPR and First Aid certification an asset
  • ASIST certificate an asset


  • Experience and detailed knowledge of serious mental illnesses usually gained by several years of working with this population
  • Experience in working in a community-based setting with an extensive knowledge of social assistance programs and both generic and specialized local social support networks is essential
  • Experience in crisis intervention/management and crisis resolution
  • Experience working with individuals with an ABI or Development Disability
  • Experience in the treatment of Addictions


  • Crisis Management/Intervention Skills
  • Knowledge of Psycho-social Rehabilitation
  • Extensive knowledge of Services in Oxford County 
  • Ability to develop short and long term treatment plans in conjunction with the individual
  • Planning and organizational abilities
  • Ability to advocate and coordinate service access
  • Extensive knowledge of pharmaceuticals used in the treatment of mental illness & experience in monitoring/administration of medication
  • Extensive knowledge of the support/treatment services network in Oxford County and of regional services commonly accessed by the Program
  • Knowledge of legal system
  • Excellent communication skills
  • Strong active listening and verbal communication skills
  • Ability to build relationships
  • Computers skills


  • Satisfactory Criminal Records Check and Vulnerable Sectors Screening
  • Valid driver’s license
  • Access to a reliable vehicle
  • Vehicle insurance in compliance with CMHA Oxford Policy

Hours of Work: 35 hours per week, flexible time schedule

Rate of Pay: $31.37/hour, as per most recently ratified Collective Agreement

Please apply with cover letter and updated resume to:

 Larysa Zurba

The Canadian Mental Health Association, Oxford County is an equal opportunity employer. We encourage applications from equity-seeking groups and are committed to creating an inclusive work environment. Accommodations are available upon request for candidates during the recruitment process.

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Compensation for this position meets the minimum requirements of a "Living Wage" in the job location