Customer Service Specialist (Remote - Work from home)

  • Dominion Automobile Association (DAA)
  • 195 Dufferin Ave, London, ON, Canada
  • Aug 27, 2021
Any Call Centre Call Centre

Job Description

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Dominion Automobile Association (DAA) is a leader in the North America roadside assistance industry offering service to many recognizable corporations, associations and financial institutions. In Business for 70 years, DAA has proven itself a stalwart in the industry and a valuable asset to travelers North America wide.

We are seeking reliable, energetic professionals to join our team. You will be responsible for providing exemplary customer service in the dynamic roadside assistance industry.

Inclusion and Equal Opportunity Employment

DAA is an equal opportunity employer. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Ontario. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

We work directly with Hutton House Employment Supports to assist with accommodation requests.

**Please note: All applicants will be contacted via email or phone**

What can you expect in this role?
  • Respond to incoming roadside assistance requests
  • Gather service request and location details from members
  • Input necessary information in system
  • Dispatch tow vendor to member
  • Answer product and service questions from members
  • Flexibility to work from home
  • Continuous support and training
Training:
  • Two weeks of paid training onsite before working remotely
What do you bring to the role?
  • High school diploma or equivalent
  • Excellent reliability
  • Evening and/or weekend availability
  • Strong customer skills (willingness to be patient)
  • Comfortable with basic data entry
  • Comfortable navigating multiple applications on a computer screen
Job Types: Full-time, Part-time
Salary: $14.25 per hour

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