Collections Agent

  • Canaccede Financial Group
  • Suite 900 140 Fullarton St, London, ON, Canada
  • Sep 01, 2021
Financial Services

Job Description

Company Information

Canaccede Financial Group Ltd. and its subsidiaries are Canadian industry leaders in specialized investment and financial services products. Through our acquisition entities and our managing and servicing entity, Canaccede International Management Ltd., we have been working with large lenders and financial institutions in the acquisition and services of performing, insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances. Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated consumer finance solutions.

The entire team at Canaccede is forward-looking and has an open and growth-oriented corporate culture for motivated employees to learn and grow with it. We have offices in Toronto and London, Ontario. 

The successful candidate will initially work from home and there is potential for the position to be a permanent work from home opportunity. While our ideal candidate would be in commuting distance to our London office, the successful candidate can reside anywhere within Ontario.

Job Title
Collections Agent

Reports To
Team Lead, Commercial Operations

Job Summary

The Collections Agent is a member of Canaccede's operating team. As a Collections Agent you are responsible for managing your own portfolio of collection accounts and executing Canaccede’s established practices and procedures for contacting customers and creating solutions for closing outstanding debts, including payouts, settlement plans and payment arrangements.

What does a typical day look like?
 
  • Answer incoming calls from debtors
  • Undertake debtor trace and locate efforts using search engines
  • Notify debtors of overdue accounts and payments through phone or mail
  • Set up and document payment arrangements with debtors
  • Obtain and record current financial data from debtors
  • Recommend account closure if payments are not being received
  • Maintain records and files for debtor accounts
  • Coordinate messages to debtors, managing current paying accounts with reminder messages
  • Ensure debtors are on an ongoing payment plan
  • Maintain accurate and updated file notes for ongoing history and referencing
  • Find assets for debtors in case possible enforcements are necessary, such as places of employment for garnishment, new addresses which could possibly be owned by debtors and subject to writ enforcement
  • Consult with and/or co-ordinate activities with other employees of the organization

What qualifications are required for this position?
 
  • 2+ years’ experience in customer service, preferably within financial services collections environment
  • OSSD or equivalent
  • Education or training in financial services is an asset
  • Excellent communication skills both verbal and written
  • French/English Bilingualism is considered an asset
  • Proficiency with Microsoft Office, including Work and Outlook
  • Proficiency with CRM systems
  • Ability to analyze and interpret then negotiate the needs of clients and offer the appropriate options, solutions and resolutions
  • Ability to manage complex debtor situations to exceed performance goals
  • Capability to adapt to change quickly
  • Ability to work independently as well as within a team/group, providing professional advice or direction to other employees as necessary
  • Available to work a variety of shifts, within the hours of operation
  • Satisfactory reference check (credit, criminal, professional)

What type of scheduling does Canaccede Financial Group offer?

This permanent full-time role requires shift flexibility during hours of operation (Monday through Friday, 8:00 AM – 7:00 PM, Saturday 8:00 AM – 5:00 PM).

What’s great about working for Canaccede Financial Group?

Competitive total compensation structure, including: competitive base salary, annual bonus program, deferred profit sharing plan, group RRSP, 3 weeks’ paid vacation, paid sick days, company paid health, dental, vision, paramedical, life and travel insurance benefits, employee assistance program, and tuition reimbursement program.
 
While working from home we are sure to provide our employees with the systems necessary for long term success, which includes your performance and communication tools. We have also modified our onboarding process to help integrate you into the company even before your first day, and we will help connect you with all of our current employees. Our Social Committee hosts virtual monthly activities, and we continue celebrating our successes while remote.

When it is safe for all employees to return to our offices you will get to enjoy our open concept work environment, which is ideal for collaboration and team building. Enjoy your lunch with your colleagues in our expansive lunchroom filled with windows, booths, and social tables. Our Social Committee coordinates fun events on a regular basis – both inside and outside of the office – including holiday lunches, pub nights, contests, and weekly lottery… just to name a few. We happily spend time celebrating our employees’ personal and work-related accomplishments with awards, company-wide recognition, and of course, cake.

We care about giving back to the London community. Each employee is provided with 1 paid day per year to volunteer at any registered charity of their choice. We also provide monthly donations to charities that are meaningful to our staff. So far, we have donated more than $30,000 for both local and national charities, all of which were selected by our employees.

Sound like a perfect fit for you? We think so too.

A culture of diversity and inclusion at Canaccede Financial Group Ltd. is imperative. We invite and encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Canaccede will provide accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Additional accessibility information and contact information can be found on the company website at www.canaccede.com/accessible-customer-service

Qualified candidates are encouraged to submit a resume and cover letter to hr@canaccede.com. We thank all candidates for their application and will be in contact with candidates deemed to meet the above qualifications.

For more information about Canaccede Financial Group Ltd., please visit our company website at www.canaccede.com