Inside Sales Representative - Parts

  • Woodstock, ON, Canada
  • Sep 02, 2021
Any Sales

Job Description

As a company in the Timberland Group, TIMBERLAND EQUIPMENT LIMITED is a Canadian-owned, entrepreneurial, globally recognized company located in Woodstock, Ontario, where we are a fully operational facility with sales, engineering, and manufacturing departments all under one roof. 

We are looking for an Inside Parts Sales Representative. This is a full-time position with an attractive compensation package for the right candidate.

This position receives telephone, faxed and emailed orders from customers; enters orders into system and answers inquiries from customers, while actively generating new parts sales. Provides delivery and scheduling information; coordinates and follows up these orders to ensure prompt delivery. The position overview is to be used as a guideline only and may not incorporate all functions of the job.


  • Actively promote Timberland’s parts and service business by calling past and new customers
  • Interpret engineering drawings to identify parts to be purchased, process and enter purchase orders
  • Complete documentation, including sales orders and quotes for repairs, service and parts; entering information into system
  • Provide telephone service, answering routine inquiries on service and products
  • Maintain systems such as filing, correspondence tracking, as well as searching internal systems and/or accessing departmental information to track information
  • Prepare various documents from written or verbal instructions
  • Receive and review orders for clarity, accuracy, and completeness and input into systems
  • Prepare quotes for requested parts by customer as well as spare parts lists for new builds
  • Ensure estimates of cost presented for proposals are accurate and backed up with sufficient documentation for future analysis
  • Collaborate with manufacturing to determine labour estimates and lead times on manufactured parts
  • Expedite parts purchase orders when required
  • Maintain and build relationships with current and new customers
  • Respond to customer requests
  • Contact customers to provide status of order

  • Gain experience in a medium sized company designing and building custom equipment; a company who successfully competes with the large, multi-national corporations
  • Build skills in sales and technical proposal writing while developing your skills in procurement skills
  • Get valuable work experience and exposure to sales, engineering and manufacturing
  • Witness and be hands-on with design/build/testing of our equipment
  • Gain an understanding of the full circle of design, from concept generation to market implementation and beyond

  • Post-secondary diploma in Business Admin - Sales/Marketing
  • Parts/Service experience in a custom design and manufacturing environment an asset
  • Ability to use engineering drawings to identify required components (parts) and quote accordingly
  • Strong computer skills in MS Office Excel, Word
  • Proven sense of urgency in completing tasks
  • Strong organizational skills, the ability to prioritize, and effectively manage assignments
  • Ability to work well in a fast-paced, time-sensitive environment
  • Experience with diverse and custom order products
  • Proven ability to work independently and with minimal supervision
  • Comfortable producing and compiling accurate written communication for customers

Qualified candidates are invited to submit your resume quoting Parts Sales in the subject line, to

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, your application will not consider.

Due to the volume of resumes received we kindly ask that you do not call regarding the status of your resume.   

Accessibility accommodations are available on request for candidates taking part in all aspects of the selection process.

No recruiters please.