Vacation Coordinator

  • David's Vacation Club Rentals
  • 4 1106 Dearness Dr, London, ON, Canada
  • Sep 08, 2021

Job Description

Vacation Coordinator

Hours: Full time (40 Hours Per Week)
We are open 7 days a week and are hiring for a rotating shift:
Monday-Friday: 9:00am – 5:30pm and 11:30am- 8:00pm
Saturday-Sunday: 9:00am- 5:30pm

The 5-week training period will be Monday-Friday 9:00am-5:30pm

Starting Wage: $18.00 hourly

Start Date: October 4, 2021
  • Would helping people every day bring you fulfillment?
  • Would you consider yourself to be positive, friendly, smart, and creative?
  • Does the idea of having a coaching culture at work, where your ideas, questions, challenges, and goals are heard and supported, sound welcoming to you?
  • Do you want to grow in a career, instead of just doing a job?

If your answers to all of these questions are YES, then you may be a perfect fit for our team!

What is David’s Vacation Club Rentals?
We are a family-owned and operated business. David, the company's founder, started this venture 16 years ago. We have grown from a 'One Man Show' to 50 employees. All our employees begin as Vacation Coordinators and develop into more extensive responsibilities such as Senior Vacation Coordinators, Lead Vacation Coordinators, Social Media, Cruise Specialists, Team Leaders, Recruitment, Facilitators, and more.
What Do We Do?
Our business' service is to work as a liaison between guests looking to stay in a Deluxe Disney resort and Disney timeshare Owners who have unused points that will expire if they don't use them. We help the guest save money on their Deluxe accommodations while assisting the Disney Vacation Club Owners to make money back on unused points.
What Are We Looking For?
We are looking for someone who envisions themselves growing within our company. We value people committed to the core principles of our business, which are; to create and promote long-lasting relationships with our customers by efficiently facilitating the services we offer and going above and beyond to exceed expectations consistently.
What Will an Ordinary Day Look Like?
  • You will be the first point of contact for our guests and DVC Owners. You will be answering inbound telephone calls and responding to emails or chats daily.
  • You will take the time needed with each customer to explain our processes and policies while also using your resourcefulness to gather and deliver accurate information in a cheerful manner.
  • You will be performing data entry and making detailed notes within our internal administrative program.
  • You will use lines of communication and other internal support systems to work closely within a team setting to collaboratively complete the customer interaction, whether renting out points or booking accommodations.
What Do We Offer in Return?
  • You can count on an approachable management team who will provide ongoing support, as well as an appreciation for your accomplishments.
  • We do not have sales goals, nor do we have traditional metrics in place. However, we believe in taking the time with each customer to offer them a catered, exceptional experience.
  • We promote and foster internal growth and believe in strengthening existing skills, not pointing out weaknesses.

What About the Perks?
  • Comprehensive health benefits fully or partially paid by the company, after a three-month probationary period is completed
  • Group Registered Retirement Savings Plan
  • 3 Weeks vacation to start
  • Employee sponsored volunteer days
  • Travel Industry Council of Ontario (TICO) certification exam paid for by the company
  • Flexible scheduling arrangements
  • Year-end bonuses
  • Staff discount for personal Disney trips
  • Casual dress code in office
  • Free in office coffee, tea, hot chocolate
  • Themed/Party days
  • Disney pin trading Tuesdays
  • Active social committee
  • A fun and inviting atmosphere for all

Employee Testimonials

Jen, employed since 2014:
David’s has kept the atmosphere of a small family-run business, but you’re always made to feel like you are a part of something bigger. Ideas and opinions are always welcomed and hard work is recognized. The perks and benefits for working for David’s are top notch.”
Stacy, employed since 2016:
In my years with DVCR I have experienced an incredible amount of support, encouragement, and appreciation that is unlike any other workplace I've known!”
 Victoria, employed since 2018:
Working at David's Vacation Club has been one of the greatest experiences of my life. This company truly appreciates every employee. I am so glad that I was given the opportunity to work for such an amazing company.”

Kristen, employed since 2019:
I have never had an employer who makes me feel as valued, heard, and respected as the management team at David's does. Acquiring knowledge, asking questions, and presenting new ideas are all highly encouraged and it's incredible to truly feel like part of a team who genuinely care about each other.”

Jordan, employed since 2020:
David's Vacation Club Rentals, is an amazing organization to work for! The focus on growth is tremendous both personally and professionally, leading to a highly dedicated workforce that believes in the companies goals.”

Alejandro, employed since 2021:
“As a young professional, I look for a company that shows respect and support to all its team members and offers equal ground for all members to develop further in their career, and David’s is definitely one of those companies.”

If you think you would thrive in our rapidly growing business, please do not hesitate to apply. We want to hear from you!

Right now, we are working remotely from our homes. All successful applicants will be provided with the equipment they will need to be successful at home. We plan to return to the office once it is deemed safe to do so.
For more information, please visit our website, and check us out on our social media pages!