DIRECTOR OF RETAIL OPERATIONS & SOCIAL ENTERPRISE Mission Services of London (MSL), a Christian faith based charitable social service agency, is currently seeking a Director who will provide an operating vision and ensure the efficient day to day successful operation of the Mission Store. The successful candidate will prepare and administer the store’s budgets while supervising staff and 150+ volunteers and operate the Store with integrity, efficiency, effectiveness and accountability to Mission Services of London’s clients and stakeholders. Willingness to work varied hours, occasional evenings and weekends is essential.
Duties and Responsibilities:
Coordinate all internal and external promotion and advertising for the store.
Ensure good relationships with the store’s paying customers and voucher clients.
Coordinate special events, special marketing promotions and fund raisers.
Integrate customer needs and market trends into plans for capitalizing on business development and improvement initiatives.
Administration / Finance
Maintain sales, voucher and donor records and statistical reports.
Prepare and administer the store’s budgets, reviewing monthly income statements.
Provide daily sales reports on a monthly basis to Director of Finance.
Establish prices for clothing, setting guidelines for store merchandise, researching and analyzing comparable retailers.
Prepare store reports and maintain store employee/volunteer records.
Prepare work schedules for employees and volunteers.
Supervision / Training
Supervise and monitor staff and volunteer performance, ensuring compliance to MSL’s Mission, Vision and Values.
Provide timely feedback to all staff through on the job training, probationary and annual reviews.
Review and supervise staff practice and performance reviews.
Ensure timely and appropriate responses to staff related issues and concerns.
Review schedules and submit payroll to Admin Office
Minimum of 5 years of senior level retail leadership and managerial experience
Experience in managing financial activities including capital and operating budgets
Effective problem identification and resolutions skills
Ability to work independently and as a team player.
Ability to provide leadership and motivation for all team members.
Experience in the non-profit sector an asset
Bilingual in French verbal and written a definite asset.
Position Details: Permanent full-time position Interested applicants should submit their cover letter, resume and salary expectations in all confidence by October 8, 2021 to: