Credit & Customer Service Representative

  • STIHL Limited
  • 1515 Sise Road, London, ON, Canada
  • Sep 24, 2021
Customer Service

Job Description

 
STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada.  We have an immediate opening at our London head office for a full-time Credit & Customer Service Representative.  This dual role supports our Credit and Customer Service Departments, spending 50% of the day in each.
  
 Credit responsibilities include: 
  • Send out new dealer packages, following up as required and creating new dealer files with all required documentation
  • Initiate credit investigations
  • Set up new customers in our ERP system
  • Process new dealer and change information forms and prepare supporting letters such as welcome letter, credit limit letter and training Invitations
  • Be responsible for all dealer files, keeping them up to date
  • Post payments to dealer accounts
 
 Customer Service responsibilities include: 
  • Review and release dealer orders
  • Other dealer related transaction processing as required
  • Processing orders for our dealers
  • Answering phone calls from our dealers assisting them with tracking shipments, processing pricing & stock corrections and navigating our business to business system
  • Keying in faxed orders
  • Responsible for product certificate redemption and credits to dealers 
Skills & Qualifications include: 
  • Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
  • Proficiency with Microsoft Office
  • Detail oriented
  • Excellent customer service skills
  • Strong interpersonal skills, initiative and versatility are essential
  • Two plus years’ experience working in a Credit Department would be an asset
  • Two plus years’ experience working in a Customer Service role would be an asset 
 
We offer excellent working conditions and a competitive compensation package.  If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca
 
We thank all applicants in advance; however only those under consideration will be contacted.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.