Legal Recoveries Representative

  • Canaccede Financial Group
  • Suite 900 140 Fullarton St, London, ON, Canada
  • Sep 26, 2021
Financial Services

Job Description

Company Information
Canaccede Financial Group Ltd. and its subsidiaries are Canadian industry leaders in specialized investment and financial services products. Through our acquisition entities and our managing and servicing entity, Canaccede International Management Ltd., we have been working with large lenders and financial institutions in the acquisition and services of performing, insolvent and distressed receivables since 2008, and we are the largest multi-asset acquirer in the Canadian market.

We operate with an analytically driven philosophy that is always responsive to our client’s individual needs and circumstances. Our business proposition is to maximize value from acquired receivables in a cost-effective manner and provide integrated consumer finance solutions.

The entire team at Canaccede is forward-looking and has an open and growth-oriented corporate culture for motivated employees to learn and grow with it. We have offices in Toronto and London, Ontario. 

The successful candidate will initially work from home and there is potential for the position to be a permanent work from home opportunity. While our ideal candidate would be in commuting distance to our London office, the successful candidate can reside anywhere within Ontario.

Job Title
Legal Recoveries Representative

Reports To
Associate Director, Legal Services

Job Summary
The Legal Recoveries Representative will utilize their strong negotiation skills to maximize recoveries on accounts and provide input for litigation as required. The Legal Recoveries Representative is a strong operationally focused individual who is responsible for managing a portfolio of customer accounts. They are the liaison between multiple departments including Default Management, Customer Experience, and Corporate Legal Compliance. 

The successful candidate will be responsible for the administration of the receipt and distribution of outgoing and incoming calls, record keeping, and process management of consumer files. The Legal Recoveries Representative escalates non-payee accounts for Legal processing. They contact customers to negotiate appropriate payment resolution. The Legal Recoveries Representative also works collaboratively with other departments to develop and/or enhance processes for managing of new portfolios.

What does a typical day look like?
  • Initiate outbound calls and receive incoming client calls
  • Recover outstanding balances on accounts, utilizing company collection methodologies
  • Confirm accuracy of client information, including ownership of residence and place of employment
  • Analyze client information to maximize recoveries and provide input for litigation
  • Skip tracing for finding debtors with no contact information
  • Maintain accurate and updated file notes for ongoing history and referencing
  • Consult with and/or co-ordinate activities with other employees of the organization
  • Identify opportunities for innovation within collection team 
  • Other duties as assigned

What qualifications are required for this position?
  • Minimum six months collection experience
  • Excellent telephone, negotiation and interpersonal skills
  • Self-motivated, self-managed and a team player
  • Professional communication skills with an ability to problem solve
  • Efficient time management capability
  • Strong work ethic to achieve goals and business targets
  • Basic understanding of legal process is considered an asset
  • Ability to work shifts within business hours, including some evenings and weekends

What type of scheduling does Canaccede Financial Group offer?
This permanent full-time role requires shift flexibility during hours of operation (Monday through Friday, 8:00 AM – 7:00 PM, Saturday 8:00 AM – 5:00 PM).

What’s great about working for Canaccede Financial Group?
Competitive total compensation structure, including: competitive base salary, annual bonus program, deferred profit sharing plan, group RRSP, 3 weeks’ paid vacation, paid sick days, company paid health, dental, vision, paramedical, life and travel insurance benefits, employee assistance program, and tuition reimbursement program.
While working from home we are sure to provide our employees with the systems necessary for long term success, which includes your performance and communication tools. We have also modified our onboarding process to help integrate you into the company even before your first day, and we will help connect you with all of our current employees. Our Social Committee hosts virtual monthly activities, and we continue celebrating our successes while remote.

When it is safe for all employees to return to our offices you will get to enjoy our open concept work environment, which is ideal for collaboration and team building. Enjoy your lunch with your colleagues in our expansive lunchroom filled with windows, booths, and social tables. Our Social Committee coordinates fun events on a regular basis – both inside and outside of the office – including holiday lunches, pub nights, contests, and weekly lottery… just to name a few. We happily spend time celebrating our employees’ personal and work-related accomplishments with awards, company-wide recognition, and of course, cake.

We care about giving back to the London community. Each employee is provided with 1 paid day per year to volunteer at any registered charity of their choice. We also provide monthly donations to charities that are meaningful to our staff. So far, we have donated more than $30,000 for both local and national charities, all of which were selected by our employees.

Sound like a perfect fit for you? We think so too.

A culture of diversity and inclusion at Canaccede Financial Group Ltd. is imperative. We invite and encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Canaccede will provide accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Additional accessibility information and contact information can be found on the company website at

Qualified candidates are encouraged to submit a resume and cover letter at We thank all candidates for their application and will be in contact with candidates deemed to meet the above qualifications.

For more information about Canaccede Financial Group Ltd., please visit our company website at