Job Description
STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have an immediate opening at our London head office for a full-time Accounts Receivable & Customer Service Administrator. This dual role supports our Credit and Customer Service Departments, spending 50% of the day in each.
Accounts Receivable responsibilities include:
Customer Service responsibilities include:
Skills & Qualifications include:
We offer excellent working conditions and a competitive compensation package. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca
We thank all applicants in advance; however only those under consideration will be contacted.
Accounts Receivable responsibilities include:
- Send out new dealer packages, following up as required and creating new dealer files with all required documentation
- Initiate credit investigations
- Set up new customers in our ERP system
- Conduct collection calls to our dealers for payment of past due invoices
- Respond to requests from dealers for invoices/statements
- Assist with researching outstanding miscellaneous amounts on dealers’ accounts
- Investigate pricing issues with our on line store - Stihl Direct
- Process new dealer and change information forms and prepare supporting letters such as welcome letter, credit limit letter and training Invitations
- Be responsible for all dealer files, keeping them up to date
- Post payments to dealer accounts
Customer Service responsibilities include:
- Review and release dealer orders
- Other dealer related transaction processing as required
- Processing orders for our dealers
- Answering phone calls from our dealers assisting them with tracking shipments, processing pricing & stock corrections and navigating our business to business system
- Keying in faxed orders
- Responsible for product certificate redemption and credits to dealers
Skills & Qualifications include:
- Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
- Proficiency with Microsoft Office
- Detail oriented
- Excellent customer service skills
- Strong interpersonal skills, initiative and versatility are essential
- Two plus years’ experience working in an Accounts Receivable capacity would be an asset
- Two plus years’ experience working in a Customer Service role would be an asset
We offer excellent working conditions and a competitive compensation package. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca
We thank all applicants in advance; however only those under consideration will be contacted.
About STIHL Limited
