Disability (Non-Occupational) Claims Specialist

  • Windley Ely Inc.
  • Unit 103 1200 Commissioners Rd E, London, ON, Canada
  • May 19, 2022

Job Description


In this role, you would manage a block of short-term disability or absence management cases. You would be responsible for every part of the disability claim process, from the initial decision, to building the right case management plan, identifying the supports needed, designing appropriate return to work plans, and coordinating with the absent employee, employer and providers involved in the case.

Employment Responsibilities

  • · Build strong relationships with our clients, working in partnership with them to address their workplace absence issues
  • · Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information
  • · Develop and maintain outcome-focused case management plans, to return absent employees to work
  • · Work collaboratively with absent employees, employers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy
  • · Prioritize work items in order to meet client service standards
  • · Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery
  • · Perform other tasks as assigned by management
  • · Stay current with disability and wellness practices
  • · Participate in required meetings, providing input and suggestions
  • · Manage the transition from STD to LTD when applicable

Salary: $40,000.00-$45,000.00 


  • Company pension
  • Dental care
  • Vision care
  • Extended health care
  • Disability insurance
  • Life insurance
  • On-site parking


  • Monday to Friday, day shift
  • Opportunity for working remotely


  • Short/Long Term Disability or Absence Management: 3 years (preferred)


  • Read French at a Bilingual level (preferred)