Production Planner/Customer Service Representative
CANDUCT INDUSTRIES LTD
London, ON, Canada
Jun 16, 2022
Manufacturing/Technical/Skilled Trades
Job Description
The Customer Service Representative (CSR) is the liaison between our customers and production. This role is responsible for ensuring that customer orders are received and processed to meet customer expectations.
What you're responsible for:
Manage customer orders – Process purchase orders, create work orders, confirm ship dates
Ensure information from customer is complete to process order – drawings, specifications, volume, delivery requirements
Ensure accuracy and timeliness of production process
Identify and resolve problems related to customer orders – on time delivery, quality
Monitor order status, provide updates to customer
Track, communicate and execute any customer-initiated order changes – design, specifications, delivery requirement, etc.
Communicate any production questions or concerns to the customer for resolution
Maintain and ensure customer satisfaction
To join our team:
At least 2 years’ experience in a manufacturing environment
Must be able to read engineering drawings
Post-secondary education in engineering, business, or any technical programs is an asset
Proficient in MS Office – Excel, Word, PowerPoint
Excellent organizational, analytical, problem solving and interpersonal skills
Excellent verbal and written communication skills
Time management skills with the ability to effectively balance changing priorities.
