Full time permanent position Talbotville, Ontario (Rural Location)
Reports To:
IT & Process Manager
The Company
At Ontario Plants Propagation Limited, our vision is to be Eastern North America’s premier supplier of green- house vegetable transplants. To help us accomplish this goal, we need to hire motivated passionate people that will support our workforce and facilities.
OPPL is looking for a technically skilled candidate with good problem-solving abilities for the position of Junior IT Support Technician. The duties of an IT technician include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This is a junior to intermediate role and the challenges you will be presented will be commensurate with your skill level. Ongoing technical training will be provided but you will be expected to begin with a background in IT hardware support (a mix of education and professional experience). You are expected to be in possession of notable people skills that will allow you to provide technical support.
Job Description/Responsibilities
Providing hands-on technical support in person, over the phone, through email and using remote
support tools to staff across the organization
Support and installation (add/move/change) of desktop/laptop equipment
Support, installation and troubleshooting of printers
Configuring and supporting mobile devices (Android / iPhone)
Evaluate documented resolutions and suggest ways to prevent future problems
Escalate problems (when required) to the appropriate experienced technician
Ensure security and privacy of networks and computer systems
Identify and learn appropriate software and hardware used by OPPL
Opportunity to become involved in network administration and build projects (running cable, mount cabinets and A/V equipment, access points, cameras and NVRs)
Set up workstations with computers and necessary peripheral devices
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Escalate user issues to vendors, external service providers, as appropriate
Coordinate end to end client support from request through resolution
Provide support for projects when required
Interface with other support teams and vendors in a professional manner
Coordinate and support system changes, user builds (including new user setups), user off boarding, and
workstation relocations
Any other administrative duties as required
Experience, Skills and Behaviours
Minimum 2 to 4 years’ experience in a similar position
College diploma or certificate in IT or IT related program
Experience with Windows Operating Systems
Proficient with Microsoft Office products
Experience with PC and Laptop hardware
Experience with Wireless Networks and Mobile Solutions
Ability to learn quickly and take on new responsibilities
Problem-solving, analytical skills
Excellent communication skills (oral and written), and interpersonal skills
Strong work ethic and be a positive team-player – trustworthy, capable, and reliable
Work independently, as well as collaboratively
Ability to multitask, prioritize and deal with time constraints
Strong organization, documentation and problem-solving skills required
Expertise troubleshooting issues with computer software applications, hardware and network/internet connectivity
Experience with basic programming (SQL) and databases an asset
Experience with manufacturing ERP systems an asset
Must be able to maintain a high level of confidentiality
Opportunities for professional development and increased compensation, learning about more advanced technologies and taking on increased responsibilities.
How to apply:
Submit your Cover letter and Resume Email: employment@ontarioplants.comSubject title: Junior IT Support Technician
**Only those meeting the requirements will be considered. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations, please contact Human Resources via the methods above or at 519-637-2119.
COVID-19 considerations: Ontario Plants Propagation Ltd has a mandatory vaccination policy to safeguard the health and safety of our employees and to minimize the spread of COVID-19 in the workplace. All employees must be vaccinated against the virus that causes COVID-19 or provide documentation for a medical exemption or other protected ground under applicable human rights legislation.
