Claims Adjuster - Physical Damage Auto Adjuster

  • Kent & Essex Mutual Insurance Company
  • 10 Creek Road, Chatham-Kent, ON, Canada
  • Apr 19, 2023
Any Insurance

Job Description



Claims Adjuster - Auto Physical Damage
Join Our Team Today!


As Physical Damage Adjuster, you will be responsible for dealing with our customers and promptly identifying and meeting their needs while ensuring a timely and thorough investigation.

  • Full investigation, evaluation, analysis, negotiation, and settlement of automobile and third-party property damage claims.
  • Conduct claim investigations, including coordinating, consulting, negotiating, and collaborating with appraisers, body shops, third party claimants, adjusters, and vendors.
  • Evaluate liability, salvage, and subrogation exposure and potential.
  • Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss.
  • Maintain adequate reserves based on exposure and authority level.
  • Manage claims with tact, professionalism, and respect to all parties.
  • Timely, accurate reserving in line with Company protocols and guidelines.
  • Maintain control over expenses through pro-active handling techniques.


What You Bring to This Role

  • Graduate of a community college program or equivalent work experience and job knowledge.
  • 2+ years prior claims handling experience coupled with 2-3 years customer service experience.
  • Knowledge and understanding of the life cycle of an insurance claim.
  • Excellent verbal and written communication skills.
  • Ability to work independently in high pressure or emotional situations.
  • Ability to remain professional and tactful when dealing with difficult and challenging situations.
  • Ability to develop and maintain productive working relationships with peers, clients, and industry professionals.
  • Proficient in MS Office Suite.
  • Experience with Guidewire would be considered an asset.

What We Offer

  • Remote or Hybrid (mix of in-office/remote) dependent upon your location.
  • An incredible team of collaborative and supportive people.
  • Comprehensive benefits, ongoing education, and a competitive compensation package.
  • A company that values diversity, our business partners, our community and the health and well-being of our team.


How to Apply

Please apply in confidence to Human Resources by applying here: Careers - Apply Here before May 9, 2023. We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Kent & Essex Mutual will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Kent & Essex Mutual Insurance Company is a well-established property and casualty, mutual insurance company proudly located in Chatham-Kent.  We are a financially strong and progressive company with over 135 years of experience building relationships with our policyholders, broker partners and community partners.  We believe in doing what's right and feeling good about it.

We are currently recruiting for a Physical Damage Auto Claims Adjuster to join our growing team.  We are looking for applicants who are motivated to learn and those that understand what exceptional customer service is.