Medical Secretary

  • London InterCommunity Health Centre
  • 659 Dundas St, London, ON, Canada
  • Apr 19, 2023

Job Description


We have an opening for a Medical Secretary - We call them Client Care Support specialists (CCS)!

Do you enjoy working with people and trying to make someone’s day a bit brighter? Keep reading!

This role is part of a team of CCS responsible for greeting callers and visitors, providing information, and directing inquiries to the appropriate place. Checking clients in and booking their next appointment as well as offering administrative support to clinicians (resource sharing, chart management, scanning/faxing) means this position is critical to smooth clinical flow. This individual must be able to troubleshoot a range of requests, prioritize urgency and adapt to changing needs.

The Medical Secretary plays a key role in maintaining the overall welcoming tone of the reception area and responds effectively to problems and difficult situations that may arise. The ideal candidate would prefer variety in their work day and enjoy the opportunity to get out from behind the desk and help wherever needed. As the first point of contact for clients, the Medical Secretary must be sensitive to the barriers that many individuals face when accessing health care services. This position involves a high regard for confidentiality and compassionate understanding; high attention to detail is crucial.


  • 100% employer-paid health and dental benefits
  • Healthcare of Ontario Pension Plan (HOOPP)
  • Paid sick and emergency time
  • 3+ weeks of paid vacation time, including your first year
  • Paid time to promote mental well-being


  • Medical Office Assistant Diploma or experience working in a busy medical environment
  • Excellent communication skills and experience handling a busy multi-line telephone system
  • Strong computer skills, including the use of MS Office Products
  • Demonstrated ability to problem solve and prioritize competing demands with little supervision
  • Ability to work with diverse communities with respect, sensitivity, creativity, innovation, cultural understanding, and non-judgement


  • Familiarity with medical terminology
  • Experience with Electronic Medical Records (Telus Practice Solutions Suite); willing to train
  • Awareness and understanding of the social determinants of health; willing to train
  • French and other language skills are considered an asset in supporting the communities we serve


Submissions will be accepted until end of day May 1, 2023.

The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. Should you require an accommodation in making an application, please contact our office. We thank all applicants for their interest, only those selected will be contacted.

Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.


For more than 30 years, the London InterCommunity Health Centre has provided health and social services to those who experience barriers to care including poverty, homelessness, language or culture, and complex and/or chronic health conditions including mental health and addictions.

Today, with four busy clinics in three of London’s most under-served regions, the organization is viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at, following us on Twitter @HealthCentre or liking us on Facebook – London InterCommunity Health Centre