Quality and Process Manager

  • Coldstream Concrete
  • Ilderton, ON, Canada
  • Apr 25, 2023

Job Description

About Coldstream Concrete

At Coldstream, our mission is Partnering with you to provide dependable outcomes through creative precast solutions

Coldstream Concrete is proud to be a family run business. Since 1945, Coldstream Concrete has been providing high-quality precast concrete products to the construction and drainage industry. Coldstream has evolved to become a leader in custom heavy precast concrete elements.

Why work with us?

We have a great team! 
At Coldstream Concrete, you will use your unique skills and work with a dedicated team committed to the growth of our business and products.

We are always learning!
We promote and encourage your continuous training and development. We recognize the value that our employees bring to their work through their knowledge, skills and experience.  It is through our combined talent that we continue to grow as a leader in our industry.

We offer meaningful rewards!

From employer sponsored events, company swag, and paid training, we want you to be proud of the work you do and how you are rewarded. We believe in fair and competitive wages and offer a total rewards package which includes health benefits.


Coldstream Concrete is looking for a new Quality and Process Manager to join our growing Leadership team.  The successful candidate will bring a blended expertise and passion for quality, operations and process improvement throughout the Company’s business functions. The Quality and Process Manager will lead and work with the Quality Control Team to deliver Company standards and customer expectations.

We encourage all interested candidates to apply, even if you don’t check all of the boxes.  *Please note that minimum requirements for this position are stated in the job posting.

Job Tasks and Responsibilities

Quality and Operations Management
  • Management of product inspection and testing processes within the quality department.
  • Accountable for the successful tracking and reporting of quality and operational metrics using Titan (ERP) software, spreadsheets and other software applications.
  • Analyze and interpret data from a variety of sources to determine the effectiveness of quality programs and their impact on final product and operations.
  • Manage root cause analysis and corrective actions.  Ensure timely follow-up and reporting is maintained for non-conformances.
  • Develop training materials, including policies and procedures to support quality and operational effectiveness. 
  • Lead internal and external audit processes and promote positive relationships with external quality control agencies. 
  • Monitor risk and manage risk throughout all processes to protect company reputation and assets.

Strategic Management of Process and Continuous Improvement
  • Responsible for the development of company performance improvements that promote lean methodology and sustainable processes towards all operational areas, including manufacturing, safety, quality, delivery, cost and results.
  • Develop a strategic roadmap for change initiatives and sustainable processes and systems that track quality and operational KPIs.
  • Conduct studies and develop action plans that focus on quality improvement and best practices in TQM and optimization of manufacturing processes, resource allocation and work design, including lay-out of production and work-flow.
  • Teach and mentor employee groups/teams on lean methodologies.
  • Support ELT on the development of continuous improvement budgets and capital purchases. 

Leadership and Supervision of Quality Department
  • Accountable for the efficient management and operations of the QC department and its employees. 
  • Determine daily performance indicators and monitor team to achieve success. 
  • Monitor and assess the staffing needs of the department and report workforce planning issues to the Executive Leadership Team and HR.
  • Facilitate and present key issues and department objectives at team meetings.

Experience and Qualifications

Education and Training
  • Minimum Post Secondary Education in a related field (Quality Assurance, Operations Management, CET, CMT)
  • Engineering degree is considered an asset.
  • Certification and/or training in lean manufacturing principles (5S, Root Cause analysis, 8D, A3, value stream mapping, Kaizen, Lead Time Reduction)

Knowledge, Skills and Experience
  • Minimum 5 years’ experience working as a Quality Inspector and/or Quality Manager
  • Experience with Operations Management considered an asset
  • Experience working in a manufacturing environment and knowledge of the construction industry and related quality standards
  • Experience in evaluation of operational performance (efficiency/utilization)
  • Knowledgeable of Workplace Health and Safety Legislation
  • Ability to interpret customer prints, technical drawings, specifications and quality assurance standards
  • Excellent verbal and writing skills, with the ability to create organized and cohesive written materials.
  • Strong analytical skills and financial analysis for the purposes of carrying out calculations of savings and ROI
  • Ability to assess situations and make ethical decisions using sound judgement
  • Strong leadership and presentation skills

Company Benefits

- Competitive Salaries
- Paid Health and Welfare Benefits Plan (Includes dental and vision)
- Life Insurance, STD and LTD
- Retirement Savings Plan
- Paid Personal Days
- Annual Safety Footwear and Clothing Allowance
- Company sponsored events
- Annual Training Day

How to Apply

Please send resume and cover letter to careers@coldstreamconcrete.com before the application deadline of Monday May 8th at 11:50PM.

Coldstream Concrete practices equal opportunity and fair recruitment and selection processes. We welcome applicants from all backgrounds, including race, ethnicity, sexual orientation, gender identity, age, marital status, and those living with a disability.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank you for your interest in working at Coldstream! Please note that you will only be contacted if you are selected for an interview.