Manager, Information Technology

MANAGER, INFORMATION TECHNOLOGY (IT)

Huron is completely unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement.

As the founding institution of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students. We provide an elite, yet accessible, education, because every student with the passion and work ethic to positively change our world deserves to access the knowledge to understand it and the skills to shape it.

Huron's mission is to develop Leaders with Heart from all backgrounds and foster a vibrant and inclusive community and prepare students to be engaged citizens who transform the sectors they work within. Our commitment to providing the best-possible Liberal Arts education means students have many unique opportunities to enrich their learning experiences.

SUMMARY:
Reporting to the Director, Information Technology, the Manager, Information Technology (IT) is a dynamic and engaging role at Huron and will help maintain the alignment between daily operations and the strategic goals of the department and of Huron.

This role has both daily management, and strategic management responsibilities and activities. The Manager, IT will manage the IT helpdesk, including escalations and relationship management with Western Technology Services and / or other external partners. They are responsible for the computing environment across the Huron campus. This includes lifecycle management of end user, classroom and campus technology and server environments. There is a requirement to support the audio and visual equipment used in classrooms.

The Manager, IT will assist the Director, IT in developing, implementing, and enforcing sections of the IT strategy, in alignment with Huron's strategic plan. The incumbent will be required to research and identify industry trends and best practices with special attention on how these relate to and can bring benefit to Huron. This role is responsible for Cyber security initiatives and will provide Project Management support for relevant projects.

The Manager, IT will manage the development and sustainment of standardized technology solutions and support systems for Huron. These will include:

• Daily support structures typical to an IT help desk, including classroom support;
• Server and Printer fleet management;
• Software and hardware lifecycle management, such as migrations, updates, sunset versions etc;
• Technology and privacy risk assessments such as risk measures, mitigation strategies, etc;
• User training and best practices for technology and computing environments.

QUALIFICATIONS:

• Post-secondary education in Computer Science, Information Technology, Business Administration, or a related field is required. A specialization in IT Service Management and IT Governance is preferred.
• A minimum of five (5) years of progressive experience working in a similar role is required, including people leadership and service management experience;
• Information Technology Information Library (ITIL) certification or similar would be considered an asset;
• Specialized or technical training in customer relationship / service, continuous quality improvement, process mapping and improvement is desired;
• Experience supporting both PCs and Mac computing environments;
• Expert with desktop support methodologies including Active Directory Policies, SCCM, PC Deployment;
• Expert with typical office software and infrastructure programs such as, Office 365, VM and physical servers, IIS, PHP, Apache, Linux; typically used in Post Secondary Education sector;
• Experience with audio / visual classroom technology including didactic, experiential learning, and active classrooms;
• In-depth knowledge of technical troubleshooting, researching and reporting on industry best practices, frameworks and models; end-user computing and educational technologies related to academic and administrative business functions and supporting infrastructure; process building, evaluation and continual improvement; current classroom and audio visual technology;
• Understanding of and experience with cyber security, including EDR, mitigation strategies and response plans;
• Excellent time management skills and a demonstrated ability to organize and prioritize multiple tasks and meet competing deadlines in a fast-paced environment;
• Exceptional oral and written communication skills;
• Well-honed and developed interpersonal skills to represent Huron professionally;
• Demonstrated ability to problem solve effectively and use good judgement in all decisions;
• An open, inviting and approachable personality that allows the opportunity to build meaningful, trusting relationships with a variety of stakeholders;
• A strong willingness to participate fully in a team environment;
• Ability to work with diverse communities with respect, sensitivity, creativity, innovation, and cultural understanding.

Qualified candidates are encouraged to submit their application by Monday October 2nd at 2:00pm. Please apply with your cover letter and a current resume via Huron's Career Portal - Recruitment (adp.com)

Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We encourage applications from qualified individuals, especially those from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the diversification of ideas.

We thank all applicants for their interest, only those selected to proceed in the competition will be contacted. Should you require accommodation in making an application please contact Huron by phone at 519-438-7224 or at the email address huronhr@huron.uwo.ca