Customer Service Agent

  • Infinity Telecentre
  • 3 571 Wharncliffe Road South, London, ON, Canada
  • Mar 13, 2018
Part-time Professional Services

Job Description

Customer Service Agent

At Infinity Telecentre, we take pride in helping businesses to connect, grow, and thrive. How do we do that? We provide inbound call answering services and perform a variety of functions, enabling our clients to be responsive 24/7. We help clients, across nearly every industry imaginable, send and receive vital information.

We’re looking to add to our team of exceptional agents. Are you a positive, energetic person who likes to make things happen? Do you take pride in helping others? Are you looking to apply your customer service skills to an office role? If so, you might just love working with our small business where you’ll have a big impact!


  • Provide exceptional service, always.
  • Answer inbound communications and provide over-the-phone services like, general reception, booking appointments, service coordination & dispatch, or collecting & recording data (CRMs, internal software, and databases)
  • Collect and communicate information in a very accurate and timely manner, in accordance with our clients’ objectives
  • You can check out what we do at:

  • Positive, energetic personalities who love to interact with a variety of people
  • Motivation and integrity; someone who takes pride in a job well done
  • Openness to change; we add new clients, technologies, and processes regularly
  • Ability to multitask; carry a conversation, while entering data or scanning instructions
  • Attention to detail; accuracy is absolutely imperative in our business
  • Moderate to advanced computer skills
    • Typing speed of at least 30 wpm
    • Comfortable with online forms, databases
    • Desire to learn new applications on an ongoing basis
    • Ability to navigate between various computer applications with ease
  • Flexible availability; we offer our clients round-the-clock solutions, so we need a strong team. You must be available for day and afternoon shifts, including weekends and statutory holidays – don’t worry, we’ve got midnights covered.
  • Previous customer service or call centre experience is an asset, but not mandatory

  • Part time positions, with potential for full-time
  • Complete individualized training with very flexible schedule
  • Respect for your time – we realize that being flexible is a “give and take” thing, so we’ll always give you 2-4 weeks notice of your shifts, and we accommodate time off requests & shift changes whenever possible
  • Compensation of $14.00/hour – this will be reviewed after probationary period
  • Team-oriented office where teammates are willing to “pitch in” when needed
  • Regularly scheduled, fun employee outings and events
  • Client and employee referral bonuses
  • A comfortable, easy-going office atmosphere; there are no dress codes here – we just want you to be comfortable and happy!

    If this sounds like it might be a fit for you, we’d like to hear from you!
    Send an email with resume to and let us know why you want to be part of our team.
    Infinity Telecentre appreciates the interest of all candidates. However, only shortlisted candidates will receive follow up on their application.
    We are proud to accept applications from all individuals.