Customer Support for a Pets Company

  • TagsForHope Inc.
  • London, ON, Canada
  • Apr 26, 2018
Full-time / Permanent Customer Service

Job Description

Are you a positive individual who loves providing exceptional customer care? Are you someone who is not afraid of a challenge and loves learning and adapting to change? Have you always wanted to work with an energetic, creative, pet loving team that positively impacts thousands of pets around the world? If you answered yes to all these questions, this rare and unique opportunity might be the perfect job for you!


A different kind of company

TagsForHope is a young and exciting e-commerce start-up located in London, Ontario that is passionate about protecting and keeping pets safe all around the world. We design, create and manufacture our own products and support the local economy by manufacturing in Canada.

Your responsibilities will include…

  • Answer all customer questions by phone, email, chat and social media
  • Provide customers with exceptional customer care
  • Keep our social media pages up to date with over 400k fans (Facebook and Instagram)
  • Interact with our non-profit partners (shelters, rescue groups) and retail partners and help them succeed with our partners program
  • Occasionally help package the products, preparing them for shipment


We are looking for someone who is…

  • Positive and has a great personality that makes people feel great
  • Comfortable interacting with customers by phone, email and chat
  • Able to work on the weekends
  • Ability to be patient and be extremely friendly with people, even under pressure
  • Fluent in English and has exceptional grammar and spelling
  • Hard working and willing to go the extra mile 
  • Long term oriented and would love to grow with our company
  • Super organized, dedicated and on time
  • Easily able to adapt to an everchanging work environment
  • A pet lover!


Our only requirement is…

  • Minimum of 1 year experience and formal training in a customer support role


If hired, you will be

  • Paid above minimum wage with many opportunities for raises
  • Respected and given many opportunities to grow with our company
  • Getting a sweet benefits package (health, dental, drugs, fitness, massage, pet food/toys, entertainment and much more…)
  • Getting to work in a pet friendly environment! (Feel free to bring your dog or cat to work with you!)
  • Part of a fun, creative and unique team
  • Receiving other fun perks (free snack bar, free drinks, lots of premium coffee, team outings and more!)


Application details

If you would love to be considered for this position, please apply by emailing the following to Dmitri at 


1) Your Cover letter (tell us about yourself and let us know why you will be a great addition to our team) 

2) Your Resume

3) Your Interview availability schedule and when you will be able to start


***To be considered for this position, please make sure to submit all 3 items requested above. It’s the first part of the hiring process and shows us that you have paid careful attention to this job post. ***

The position is available immediately upon the completion of a successful interview process.