Bilingual Technical Advisor - Italian

  • StarTech.com Ltd.
  • 45 Artisans Crescent , London, ON, Canada
  • Jul 13, 2018
Full-time / Permanent Technical Support

Job Description

StarTech.com is looking for talented, energetic, enthusiastic, and customer-focused individuals to join our Technical Advisory Team. If you have an interest in technology, the ability to learn about our products and are capable of supporting customers in both Italian and English, we want to speak with you!

Reporting to the Supervisor, Technical Advisory Team, Technical Support Advisors provide technical support and advice to international StarTech.com resellers and customers. The majority of our interactions are via live chat, and the team works together in a dynamic, motivating environment to provide outstanding support to IT professionals and end users.

This position offers a competitive salary and benefit package, as well as language and shift premiums. The option to work remotely from home is an available to applicants not located within the London, ON area.

Our work week is Monday to Friday – no weekends! Paid training will be 7-8 weeks in duration at the London, ON location during regular business hours, after which straight shifts are scheduled for 2-3 months, based on employee preference, projected customer volume, and team strength. Our training is tailored to you.
 

What You Will Gain

  • Hands-on access to many first to market products and leading edge technologies (USB-C, Thunderbolt 3 and others)
  • Working alongside likeminded technology enthusiasts
  • The chance to consult with customers on product specifications, features, benefits and fit for use
  • The opportunity to support the installation, configuration and troubleshooting of Startech.com products
  • On-going product training and the opportunity to receive training in IT Fundamentals, Network+, and A+ certification through CompTIA (our education subsidy program provides support for your ongoing learning)
  • A collaborative environment where bi-weekly feedback sessions support you, keeping you on track for success, and help you shape your future
 

What You Can Show Us

  • Post-secondary education, preferably in an IT related discipline
  • Relevant work experience (IT helpdesk, computer repair, incident management, computer technician) or a passion for technology, evident in systems you may have built
  • A positive attitude, strong work ethic and history of making solid contributions to a team
  • Knowledge of the IT industry, including connectivity, hardware and peripherals
  • Able to support customers in both Italian and English

 

How to Apply--Please select the one that works best for you!

  1. Submit your resume in confidence by applying on-line directly to www.startech.com/careers
  2. Apply via our LinkedIn posting on our LinkedIn Careers page StarTech.com Careers

StarTech.com is able to provide accommodation to job applicants throughout the hiring process. If you require an accommodation during the application process or through the selection process, please advise in your cover letter.

By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

 

About Us

StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology. We make it easy for IT professionals around the globe to identify, find, get and use the parts they need to enable their business solutions.

Founded in 1985 by entrepreneurs Paul Seed and Ken Kalopsis, we’re a privately-owned company with our Corporate Office in London, Ontario, Canada. StarTech.com has grown globally from $45M USD in 2011 to current revenue of $238M USD. We continue with double digit year-over-year growth and operate in a number of countries worldwide, spanning North America, Europe and Asia. We will continue to expand our global footprint in the years to come.

StarTech.com is a winner of the prestigious Canada’s Best Managed Companies Platinum Club designation, having retained its designation for eight consecutive years. We’ve also been on the Inc. 5000 list of fastest-growing private US companies for 10 consecutive years and are on the Profit 500 list of fastest growing Canadian companies.

A vibrant tech company, we offer an enviable workplace with a track record of growth and recognition. We’re big on service and team spirit without taking ourselves too seriously. By conquering new markets and creating career opportunities, we offer you a place to grow. Plus, our commitment to training and development will keep your skills sharp. We also know you have a life outside work. That’s why we offer benefits that take good care of you and your family and support you to actively participate in your community.

Check out our LinkedIn page and become a follower so we can stay connected!